I live across from this location, so it is easy to get to. Whenever I go to get something here, I…read more will ask for help if needed and will always get it. I was in today and was just browsing, but one of the workers asked if I needed help. That is always a good thing. Another plus is that the store is never crowded.

they were only location w/ a 3/8 countersink router bit and i looked everywhere.quite a drive but…read moregood service and worth it to get the right item.friendly staff this is why I like hollister better service and friendlier people.

Chappell's website claims "FREE ESTIMATES on all well services"…read more Don't believe it for a minute. I called them for an estimate to look at and repair my under- performing well pump. They sent a guy out, then mailed me a "service call" invoice for $178.20. After I sent them a letter concerning this issue, they stubbornly insist I owe them the billed amount. Be sure to double-check their math on any estimate from them. Discovered several "errors". One guess in who's favor... No resolution after 2 months, and still receiving billing invoices. Unfortunately, they are currently "the only game in town", and take advantage of that. Given a choice, I would NEVER call them again. Don't make the same mistake I did. Negative 10 stars if possible...

I have worked with Chappell before and it has been fine, I have been living on houses with wells…read morefor years. In this case, we moved into a 1999 house that had no above-ground water tank or booster pumps. I needed all that installed, plus a separate electrical panel for the boosters and also, a manual transfer switch in case of a blackout. Randy was my rep this time and handled it very well. I have never done a project this big with Chappell. I had given another local well-down pump and well company a shot at this job as well, but the rep seemed disinterested, for the first scheduled visit he simply was a no-show to work that week and work had no idea where he was. Since no one was calling me to reschedule, I did follow up and got that rep out, but he seemed disinterested and--after giving me an on-the-spot guesstimate of the job... yes, you guessed it, never followed up with a real quote. Considering that behavior, I put my confidence in Randy from Chappell. The follow up was great, considering it was before, during and after the Xmas holiday, and now we have exactly what we need. See pictures and video: https://youtu.be/EHutDNjMi-c I had the concrete pad poured by my own sub. For Chappell's work: the pictures show the blue pumps, the nice shiny new piping, the green electrical panel and the tank, and some bonuses Randy suggested that I did not even ask for: the cool sight-level disk one can see from quite a ways a way, and a third feed valve on the main piping, in case I need to add something in the future. Very nice touch!

I've been using this location on and off for over 20 years, and I've seen many managers come and…read morego. However, the current manager, Rigina, has been there for over a decade now--and it shows. I hadn't walked into the store in about a year, and I was pleasantly surprised by how knowledgeable and professional the employees are. Everyone I spoke with was quick, efficient, and clearly well-trained. In my opinion, this is the best Sherwin-Williams location in the Bay Area right now. Nubia, in particular, has helped me several times over the past month. Let me tell you--she knows her stuff. She understands the ins and outs of the store and always gets my orders processed without any delay.

Top notch, wonderful customer service at this store. We…read morestarted out with Sherwin-Williams when flipping homes down south as there were not many paint stores available. We couldn't be happier with our choice as Sherwin-Williams is all over the US. That alone really helps when finding the same exact paint for touching up. I can't tell you how many times we've wasted money on going into a Lowe's or Home Depot and bringing a sample and letting their machine match it only to get back to the house and not have it completely match up. With all the variety and choices of colors you can't go wrong here. With the experience and knowledge the employees offer at this Gilroy location as we know we're in good hands. Thank you!

I wish I could give zero stars. Ferguson has consistently proven to be one of the most frustrating…read morecompanies I've ever dealt with, and after multiple bad experiences, I'm finally done. Their sales staff and phone operators are hands-down the rudest people I've encountered in any customer service role. Condescending attitudes, short and snappy responses, zero patience, and zero willingness to actually help solve problems. It's like they're annoyed that you're even calling or showing up in person. we decided to give them one more chance, thinking maybe things had improved. Big mistake. Same rude treatment, same incompetence, same total disregard for the ocustomer. Never again. Avoid Ferguson if you value basic courtesy and competent service. There are plenty of other suppliers who will treat you like a paying customer instead of an inconvenience. 1 star only because I have to pick something.

Great, knowledgeable staff. I disagree with other reviews saying it was a 'stuffy experience'read more

I stopped in there looking for some rv related items. I found a nice inverter, air compressor/jump…read morestarter combo, and a spare tire holder. John, the person working at the register was very helpful and even informed me that the purchase qualified me for a free set of four ratcheting tie down straps, which I can always use. I appreciate good service such as I received at the Gilroy Harbor Freight Tools. As always, there are some good items to be found there for affordable prices.

I've never bought anything major from here, but good for stocking stuffers. Micro towels,…read moreflashlights, gear ties .. lots of usual household things that work great for gifting. Nice staff. Clean store. Lots of variety.

I shopped here at least two or three times per month for my landscaping business and I always…read moreexperience very professional staff and very helpful employees

If you're tired of stores where the employees are hard to find and merchandise is mixed up so it's…read moredifficult to find things. Then this is the place to find all your irrigation and landscaping supplies. The employees are friendly and helpful you more than likely will be overwhelmed by the variety of items. Highly recommended!!!

I've been going to these guys on and off for years, and every time I try to save driving a few…read moremiles and go to the plumbing sections of one of the closer big box hardware stores, I regret it. Last time I needed some refrigerator water line, and the person behind the counter listened carefully to me, went and cut me the line, then selected the water shut off and exact fittings I needed for barely $11. The big box store wanted to charge $26 plus tax for an all in one solution that didn't fit, because that was the one thing they had in stock from their suppliers that fit _most_ refrigerators, so it must fit mine too, right? I currently need both a new pressure reducer for my main line, and a new garage utility sink, and I'll be going to Ferguson for both. Everyone working here is an actual working plumber, what Home Depot used to hire 30 years ago, not a "late for my break" 21 year-old whose plumbing knowledge starts and ends with a garden hose and where the water heater aisle is located. Do yourself a favor and just go here first next time you need anything plumbing related; they have some nice tools as well.

My experience at Leslie's Pool Supply was mixed. One salesperson was not very helpful, but during…read moremy second visit, another salesperson provided excellent service and was very knowledgeable. Overall, I'm satisfied with the service, but I would have given five stars if the customer service had been more consistent.

Ordered online and was shipped the wrong product and went in to try to exchange it to get the right…read moreproduct which was in stock and was told by the manager that I can't return products bought online at their store. Went home and checked the website and lo and behold it says you can return it back to a store. Definitely will not be going back here.