We were told the cost of install was $198 + 1.99 gallon for new users first time fill up. Day of…read moreinstallation we paid the $198-went online to pay the fill-up and we somehow owed over $900 dollars-I called and was told there were labor fees & other various charges and the $1.99 deal was only good through April-They did adjust the labor charge down -$149 but we still owe much more than quoted-we are in a rural area with little choice-if you have another choice TAKE IT-I'm on my way to post on BBB

Updated review: they no showed on me 5 times in a row. 5 times! I understand that routes can get…read morebusy but at least have some courtesy and call the customer to give them the change plans so they aren't waiting around for a delivery that never arrives. Oh, and when you call to ask for a supervisor they are conveniently on about her line and NEVER CALL YOU BACK. I no longer recommend Suburban, but I will say they are better than Amerigas

They did a great job and were very flexible. We had agreed on a tank location, when my wife saw…read moreit she wanted it much farther away from the house and out of sight. They were very good about accommodating her wish. Brian also did a very good job of hooking up the generator to the propane. I got several quotes from plumbers to hook up appliances to the propane and Advanced Propane had much lower costs.

Very professional. Communication was very helpful and thoughtful. I would recommend them to anyone.read more

Thank you so much for being able to supply so many people with propane refills. We were desperately…read moretrying to find propane and you guys delivered. Everyone was so friendly and helpful. Than you!!!

Called and asked if they filled 20lb tanks with 20lbs of propane because Blue Rhino exchanges are…read moreonly filled to 15lbs and they said they do...so had them fill one and it did weigh 20LBs on my scales at home...came back a few weeks later to fill a 20lb tank by Eric and it weighed 17 lbs... being slighted 3 lbs may not sound that bad, but when your power has been out for 8 days getting a full tank is important, esp when you were told that they fill 20lb tanks with 20lbs of propane a month prior...trust is a bond that can take time to build but can also end suddenly...

The inspection on our tank and delivery of fuel was fantastic. The problem came when I went to pay…read more I gave the driver our credit card information to charge the card when he returned at the end of the day. Our card was never charged and just received a bill with a late charge on it. When I called to discuss with someone the young lady on the phone scoffed at me twice during our conversation. She proceeded to tell me that they did not charge our card which was what I had told her already. She had to ask me questions about information that I had already given her and was obviously not listening to what I was saying. Beware of the lack of communication/listening skills on behalf of the office staff. This is our first issue we have had with them and although it is a minor issue I will be shopping around for another gas company once we have to refill our tanks.

I recommend Henley Propane for all of your propane needs and services. Henley Propane delivers…read morereliable, efficient and professional service. Marcus was extremely helpful and courteous in helping us!

I have a one year rental with Henley and after that I will not use them again nor would recommend…read morethem. We called and spoke with Tabitha about a 120 gallon propane tank. We were told the rental on the tank is $175 and that the propane would be around $340. So total about $515. The day of delivery we paid $670.03. Which was more than we were expecting but we just said it is what it is. Well Friday we got a bill for $192 more dollars. So we called and found out they never charged us for the tank rental plus tax. So the $670 we paid was for $313 in undisclosed fees. So once we figure that out after talking to Brent we're trying to explain that you cannot just not disclose fees and still expect payment. Even if they are mandatory. And he says well Tabitha just answers questions and doesn't give pricing. And the labor we paid already was also for the driver driving to and from my house. Nope that's a service call which we also already paid. Long story short Henleys doesn't disclose their fees and then expects you to still pay more. I wouldn't recommend using them. Brent isn't willing to work with his customers even when they were the one in the wrong.

we prepaid so we would be assured of a steady supply of propane . the ads say no worries with…read moreprepay. I checked my tank Saturday morning and found it was down to 5%. I called the Amerigas number and was told they would put in an emergency order. it is now Dec 26 and we are out of propane. This use d to be a local outfit. service went down when they were taken over by Amerigas.

We called to get our tank filled. They do an exchange for tanks. I thought I might have to wait a…read morewhile for them to come but they came within a couple of days. Price was reasonable also.