I have never had an issue with them, customer service is above and beyond. great prices , delivery on time and they dont charge a delivery fee in our area...highly recommed them. I do own my tanks so I can choose a propane company! read more

I signed up for Ferrellgas. They came out and installed a 250 gallon tank but did not do the installation correctly. They did not put the gas line 24" below the surface even though the ditch was 26 inches deep, sections of the gas line are only 12" deep. Also they did not leave enough gas in the tank for the furnace system to be tested. But the worst thing is when I call up Ferrellgas to get help to remedy the situation, they lack all courtesy and are very very difficult to even talk with. The central office is near Los Angeles and the people there have no idea what is going on up here near Reno NV. Worst yet, they don't seem to even care. I have called 2 times to get enough gas so my furnace can be tested and yet no one calls me back to set up an appointment to resolve this issue. If this issue isn't resolved by them with in a week, I will have them remove my tank. read more

When I opened the account with Ferrell they where the cheapest propane in this area although the tank rental was 60. 00 higher than anyone else. Now the propane is higher than the others by alot and the tank difference is a big deal to me. None of the co. are competitive. Take it or leave it! I feel bad for the office personnel who have to listen to all the complaints (they're probably exhausted when they get off work) but these guys had promised low prices in the beginning that was hog wash. I would suggest Staubb to new customers in Lassen,Plumas area. They have been here longer than the other shysters. read more

Would give them zero stars if I could. What a shitty company. If you live in an area with any amount of snow these are not your guys. Multiple times I have made sure there is a path for these idiots to get through to my tank and they just pull up and drive away. Don't even get their lazy asses out of their truck to see if there was in fact a path. Twice they have left my gate open and let my dogs out of the yard. Price rates suck too. Customer service is obsolete as well. They don't give a crap about their customers. I will definitely be filing a complaint with the BBB and utilizing social media. What a joke they are. read more

We signed up for Ferrell gas (propane) because they were larger and promised that the fuel would be cheaper and tank rent would be less than our current supplier, Staub. STUPID ME for believing them. Their price is now .27 (cents) a gallon higher than Staub and the tank rent is more too. It didn`t take them long to raise the price, about three years after comming to the area and according to the lady at Ferrell we're due for a big price increase shortly. They are going to pad the prices just before winter WHEN WE ALL USE IT EVEN MORE. We usually get 150 gallons, so with Ferrell Gas, the bill is over $40.00 more per fill up. I`m on a fixed income and that is a lot of money to me. If you read the news propane is not in short supply, in fact there is so much of it being generated from oil drilling that the drilling companys are burning it in the oil fields just to get rid of it. Propane is a byproduct of oil drilling. Ferrell gas needs to stop taking advantage of residents in Lassen and Plumas county. read more

I DIDN'T even look at the other reviews , I an old ,drove bob tail propane delivery and this is the worst one you could ever go with ..Try to call them once you have opened a account . read more

Extremely disappointed with this company!! My girlfriend ordered propane from them a week ago, was told we would have our propane bu friday. It's now Monday and after 2 phone calls they still wont have our propane to us until this wednesday or thursday!! I'm furious!!! We have 12% in the tank and a young child at home!! We cant run the heater because we dont want to run out since we still have bathing and cooking that needs to be done!! This company will take your money and then jerk you around for 5 days!! You have 25 trucks in your fleet and can't get one to us for 5 days after you taking the money out of her account!!! WE DO NOT PAY FOR SERVICES TO WAIT A WEEK TO RECIEVE THEM!!!!! read more

I have NO idea why Ferrellgas has such poor reviews. Here in Quincy, Ca, it IS actually as good as it gets. This is the only company that has given us an option of paying and having propane delivered on-demand, aka "will call". We don't have to haggle or pay any crazy deposit for a certain amount BEFORE they will come out. In the past, the other two, established companies in the area have taken quite a bit of money before they would even bring us anything and our children were cold. It sounds dramatic, but this is a cold climate. There's such a big difference between Ferrellgas and the other companies. The people are pleasant both on the phone and in person. We aren't left hanging, cold, for weeks, or made to feel that they're doing us a huge favor by even talking to us on the phone. We have ONLY ever been treated with courtesy and respect by this company. I hope to ONLY do business with Ferrellgas from now on. read more