Really friendly staff. Had pig hog xlr cables on sale. Win win, Will come back in! Brands I can put…read moremy trust in make all the difference.

They cancelled my pre-paid order twice without any explanation and then called me a scammer,…read moreclaiming I was gonna steal from them...Very rude, uncalled for, and hurtful. I've been shopping online for more than 15 years now, and this is easily the most disrespectful seller I've dealt with. Appalling service.

I liked the big selection and access to if brands. Some other small stores don't offer Gibson,…read moreFender, etc. The folks who work there are great and not pushy at all. Don't get me wrong they will sell you what you want. I get great recommendations on a new pedal and it's awesome. Thank you!

I bought a guitar from Walmart. Apparently this store was the actual seller. I returned the…read moreunopened box to Walmart. They created a return ticket and assured me I would be reimbursed. Apparently this seller is keeping my money AND the contents of the box that I never laid eyes on.

I've been a customer for 15 years, and am never disappointed. They do all my fretted instrument…read morerepairs, as well as my saxophones.

I brought out my four electric basses from storage and the staff worked wonders on them. They…read moreadded parts and fixed issues at affordable rates and efficient timeframes. They're also nice folks and give helpful advice.

My husband and I visited Pecknel looking for a guitar for our grandson. My husband had some…read moreknowledge and I had none. The young man who helped us was very knowledgeable and good at sizing up what we needed, as opposed to what we thought we wanted, immediately. We felt that we paid good prices and just bought what we needed. There were no high pressure sales tactics. The "salesman" was also quite adept at balancing customers as several came in and out while we were there and everyone left happy, yet we never felt neglected. High praise for Pecknel. We definitely recommend them!

I stopped in here after running all over town trying to get an amp repaired. I needed it done same…read moreday since I was on tour. They didn't have the parts in, but called up a guy for me who repairs stuff out of his house and talked him into letting me bring it by. FInally got my amp fixed after a morning of driving all over to no avail--it was a huge relief! The guys at Pecknel did this at zero benefit to them, just to help me out. They seem like very honest guys. The store was nice and well stocked as well.

Great service provided! Setups, fret work and electronics. Zach and Jeff make it all better!read more

This business is pretty much strictly for repairs, and the owner/operator is very professional and…read moreknowledgeable. Strings Attached specializes in luthier services, repairs, set-ups, etc. They definitely work on acoustic instruments, but I took my electric Fender Mustang bass in to have some wires soldered, the truss rod in the neck adjusted, as well as general cleaning, set-up and replacing the strings. Good prices, good customer service.

Extremely friendly and helpful from the moment we walked in the door. Helped me find the perfect…read morewedding bands!! Could not recommend them enough to anyone looking for a great experience.

Louis helped me find the ring of my dreams at Bonded Loan Office. Incredible customer service,…read moregreat selection and reasonable prices. I will definitely be back!

I'm glad I discovered these cymbalsmiths. They fixed a crack in 1 and a large ding in another on My…read moreK Zildjian cymbals . They provided excellent service and fast shipping with very reasonable prices . Then I even bought 2 bell cymbals from them, Saluda. Very happy customer thanks guys

I want to start off by saying that Jamie who runs (maybe owns) Saluda Cymbals is a very…read moreaccommodating master cymbal maker not to mention a really nice guy. I left a review back in June 2017 but wanted to mention that I recently bought more cymbals from him and could not be happier. I also want to mention that someone back in 2/3/2018 left him a negative review which I find absolutely ridiculous! He doesn't mention how the cymbals sound which is the most important thing. I've been at the Saluda factory with Jamie and watched him at work. I will repeat myself from my 6/21/2017 review. I own Zildjian K & A along with Sabian HHX and AA and Paiste cymbals. These are the BEST cymbals that I've ever owned and I'm playing drums for many years.

A big shoutout to Star Music and especially to manager Jeanmarie! Our first encounter with Star and…read moreJeanMarie waswhen we were new in the area and went to Star Music to rent our daughter's school French Horn. Everything was smooth ! As my daughter and I chatted, Jeanmarie noted from our conversation that we had recently moved and welcomed us to South Carolina and to Columbia. She's easy to talk to and so affable . And her knowledge of instruments and music is astounding. She answered the thousand questions that I had about the city and services and restaurants and my neighborhood. My daughter and I felt as though we were chatting with a long-time friend. So impressed with Star Music and JeanMarie, we went back to purchase a guitar for my husband for his 50th birthday. I'm embarrassed that I don't recall the name of the salesman who assisted us, but JeanMarie saw us and remembered our names, made sure that all was going well . And we ended up going back AGAIN for a ukulele!! Our family cannot more highly recommend Star Music. They care so much about the school instrument program , they are incredibly knowledgeable about all things instrument and the service is fast, friendly and actually fun. Thank you, Star Music , for making our transition to Columbia so smooth. You have customers for life!! Katie and Fam

I dropped several bass clarinets off to Star on December 5th, 2025. At the time, the tech was not…read moreavailable, and I was not quoted a price or a timeframe, but left them there knowing it would be a while before I got the instruments. On December 12th, I called Star and asked for an update, and I was told the tech would start on it in January as they have a large school instrument backlog and was quoted a price. On January 12th, I called and asked for an update and they told me it would be 2 weeks, as they still have a large school instrument backlog. Today, January 26th, two weeks later, I called twice. At 1pm when I called, they said they had no info and would call the tech for me and call me back. At 5:14pm, I called again as they had not returned my call, and they said it would be another two weeks before they would even start on my instrument, still citing a large backlog, saying that there were 10 instruments in front of mine. At this point it has been too long, and I am ready to pick up my instrument and take it somewhere else, so I offer to head down there before they close, only to be told I can't pick it up today, because my instruments are at their shop. So I offer to just drive over to their shop instead to save them the trip, and they say that I cannot go to their shop, without providing a reason why. I would not recommend that anyone go to star music to get their own personal instruments repaired, they clearly do not have the staffing nor the organizational skills to handle their business, and they get defensive and rude when you call them out for poor business practices. I simply do not trust a business that has a backlog of school instruments after the school year is a month in. They either need to hire more people, or stop accepting such a high volume of repair work, it is simply unacceptable that a customer should have to wait almost two months with no proactive communication from Star. I've tried multiple technicians in the area and have found that only Pecknel music in Greeneville is capable of delivering timely, quality work with an accurate upfront quoted price. I have never had any of my instruments take longer than two weeks at Pecknel. I hope not to have to deal with Star Music ever again