Awesome customer service from the moment you walk into the store. Even though they had some…read morecustomers also needing assistance, we were asked if we had questions. I forget the name of who helped us but it was the buff islander guy who works part time. He was very knowledgeable and informed us of the sales and explained that this store carries blemishes from the factory that they are unable to sell in their normal stores because of their own standards. He showed us the difference with one tool being "too teal" for the Ryobi and now being sold as a "manufacturer blemish..." This store also sells "remanufactured tools as well. The original box is new and the ones outside the boxes are re-manufactured. There is an awesome selection and the Ryobi is for households and not so much for using for work. The remanufacturered still came with a warranty as well as the manufacturer blemish tools. Would highly recommend this store for your household needs, was cheaper than tools I hD waited to go on sale and a different a brand. Will definitely be back!

I'm so glad I came here, customer service was on point, a guy name Mo helped me, he was very…read morehelpful, knowledgeable & honest. I'm not much of a tool guy or know much about them, hence I went there to buy my wife a power drill because she's the handy one in the house not me, yeah I know what kind of man are you Andy? Well I'm a good man that does yard work & cooks but I ain't building shit, that's why I buy her power drills, I know that sounds kind of weird & funny but hey it works for us. I went there on a Sunday not knowing what to get or was looking for I know I looked more lost than Stevie Wonder in a dark room, Mo must of noticed & came over to help me. I'm glad he did, he helped me pick a great drill for my wife & a few items for me to do my yard work, the guy was really helpful & cool. This place has very affordable items & good brands, my tool spot now. Thanks Direct Tool Factory & Mo, see you guys soon when my wife needs another power tool :)

Good Home Depot in the South Bay. I've purchased blinds, appliances, tools, and household repair…read moreitems. One feature that I believe a lot of people don't use is the rental truck feature here. I've rented a truck here about three times for an hour and it really helps it. It's inexpensive and if you need to move furniture plants, etc. it's so much easier and cheaper than getting a U-Haul.

Very Very Very disappointing experience at the Home Depot on Dennery Road in San Diego. This…read moremorning at 6:50am. I'm a commercial account holder for 27 years, and I'm definitely not someone who returns items. In fact, I almost never write negative reviews, but this experience really deserved one. I purchased fence post for a job but realized it wouldn't fit in my two-seater car, so I had an employee process the return which we had the receipt for so no questions on product return!! When I went to use the $164 credit toward another purchase, they refused to allow it because the employee was with me had handled the return since I have a two seater car. Being a property manager I buy on workers and subcontractors to buy products not actually myself. What really topped it off is that I had the receipt, yet they still wouldn't help resolve the situation. For a commercial account customer with proof of purchase, that's just ignorant and obviously she has a major POWER TRIP with her store manager title. The manager, Graciela, showed very very poor customer service. Instead of trying to find a reasonable solution, she simply refused to help and shut the conversation down. Just keeping a very poor expression on her face. Wouldn't even try to help!! To make matters worse, the store was out of stock on multiple items, making the whole trip even more frustrating and I will never go to this store again!! I'd rather drive an extra 20 mins to Lowe's than return back to this Home Depot!! Overall, this location one of the worst customer service and poor inventory management. I'd recommend going to another Home Depot or Lowe's!!

If you have a hard to find nut or volt, chances are this is the shop you need. I walked in and was…read morehelped right away. They had exactly what I was looking for for the past 2 weeks. I wish I would of started here but now I know where to go. Also they are not expensive and cheaper than other place I went to and got the wrong items.

underrated and overlooked service. wide variety and selection of nuts and bolts with a solid value…read more the person who helped me was more knowledgeable in this field than your average home depot worker. support local

I needed help fast…read more The local Home Depot was approaching closing time, and my broken Moen shower handle wasn't about to make things easier. It would no longer turn on the water, just rotating without hope, due to the brittle center post shattering and losing grip on the valve stem. No grip. No water. It was that simple. Then along comes Home Depot team member, Chris. He joined me in the plumbing aisle and helped me find a Moen replacement handle from the wall of choices. But the packaging made it impossible to see the inside of the handle, so we decided to audition the two that looked about right. But which to buy? Chris solved that problem with his box cutter, slicing open BOTH of them for me to inspect. And select, I did. Chis was the key. He helped me in a moment when that big-name, online retailer was only a display on a screen. There are some times, my friends, when a human being is essential to finding the right fit just before closing time. Home Depot makes that happen. Every day. When it counts most.

We had a brand new stove delivered damaged. We did not get any kind of discount! We had to wait…read morethree days without having a working stove/oven, had to eat out for most meals, spending hundreds of dollars for a family of four. Horrible customer service!

I like this store. I just started coming here their all very nice and helpful from right when you…read moreopen the door to checking out. We were looking for a kohl toilet a newer one in style. What we saw $400's and when we spoke to The person with all the sinks and bathroom & kitchen department he was so helpful. He even called another store for a 10" tank And they had it in El Cajon for less than We were happy. It's was great price Thanks True Value I will go here instead of the another store which is closer. But I will come here

They have a lot of stuff so if you can't find it ask. They will help you out. They carry things…read morethat home depot doesn't.

Everyone at United Fastener is knowledgeable and super friendly…read more Kudos to Hugo and Tom for always providing excellent customer service. If you're looking for the right parts or tools to get your job done, this is the place. Be sure to stop by when they host events as well, delicious food and ice cold drinks are always provided. Be back soon!

Solid team and great service. Will be returning! Specialty tool and parts, you can't go wrong if…read morethey have what you need. Thanks again UF!