I see Ruth here for reflexology and it's by far and away the best thing that I've ever done for…read moremyself. I have a fairly stressful life, and Dr. Shindler suggested that I give it a go to help relieve stress. Well after my first session, I was driving home, hit a TON of traffic on I-275, and it didn't bother me in the least. It was the strangest feeling in the world - like someone took my mean friend away, and I didn't realize how mean that little guy was until he was gone. I have had reflexology in the past, and thought, "sure this is a nice foot massage", but that is not what reflexology is in the least when you're with Ruth. It's just amazing, amazing work. She's passionate, perceptive, kind, and so so much more. I really don't have enough good words to say about Ruth. Give her a try, and you'll try to hunt me down to thank me for making your life awesome. Dr. Shindler is also awesome. He's very easy to talk to, and is open to different ways of healing, including hypnosis. I did hypnosis once, and he will make a recording of the session for you to do at home. This also helped me reduce stress levels - but obviously you can use hypnotism to help with a lot of different issues. Overall, there aren't enough words to express how thankful I am that this office is here... we so quickly brush off things like stress, and other life stuffs, and how they play a role in our health. Nice to see a doctor's office understand.

I've been taking my daughter to see Dr Schindler since she was born. He's a great doctor. He…read morelistens and works with us to provide the care we want. I first chose his office because they were open to discussion regarding vaccinations. Together, we've made a schedule that works for us. We've also been seen by Michelle Hass, PA-C. She also provides great care. Since originally choosing their office primarily for my daughter, I've since started seeing them myself as well. They've been great with scheduling appointments for my daughter and myself back-to-back.

Fantastic care - highly recommend! Just had a great visit at…read morePrimeCare of Novi and wanted to shout out the entire team. The nurses and doctors were all incredibly kind, attentive, and knowledgeable. They really took the time to listen and made me feel completely cared for. The office is clean and efficient too. If you're in the Novi area looking for quality medical care, this is the place to go. Thank you to everyone on the staff - you made a big difference in my day!

Went to Physical. They wrote tests which are not covered in the Physical without my knowledge. I…read moredint complain about weakness or any sysmptom that needs vitamin B test. QUEST is their vendor who does these tests. For Vitamin D test, they charged 250 dollars through Prime care. If you go direct to Quest its around 60 dollars. You can shop around and can get for less. I feel like this is day light robbery. I feel only Dr Shively is good here. Rest are not worth going to. For Urine and blood test , I think its better take the prescription and shop around. Called Dr and left multiple messages. No Reply. Contacted Billing 10 times. No reply Horrible service.

CALL AHEAD TO CONFIRM SCHEDULE. I arrived on time, I had to wait an hour after my time to be seen…read more A live scheduling system would be very helpful... automated or manually notify patients if you're running significantly behind. Otherwise, staff and Dr Sack are friendly & professional.

This place is a joke.It's dirty they treat patients like garbage. Kelly Morgan is the worst. I've…read morebeen on a script for years and because I talked back to her one time she talked down to me like I was a piece of garbage and then did everything she could to get my script taken away from me after years of being on it. She thinks she's god

I cannot start to express how much having a good doctor is essential to having a good life…read more Dr. Bullach, is one in a million. He listens to everything you tell him... he's not judgemental, and he goes with the flow with everything that is going on. And being a doctor, I'm sure that is a hard thing to do sometimes. But once I was introduced to him, and having him just being a few years older than me... I felt a great connection with having him being my doctor. He's been able to help me when I've been in a pinch with being sick, and is always willing to take a late phone call from you to verify that things are still good with you. Its that type of personal respect that makes it in my book.

I really just wanted to reiterate my review about Dr Peter Bullach, Dr Robert Brateman & Dr Olga…read moreMondrosova.....My first review hasn't changed ,except for an even better review of everyone & everything in this practice! I have gone to this practice since Dr Brateman was at Providence Hospital bldg. in Southfield, MI back in 1986! * he came to see my newborn baby girl at 11:30 pm after a baseball game and all!! I thought that was pretty unique for a Dr who isnt even the one "on call" to come in and see his newest little patient! Anyway....what I really want to say in only the kindest and nicest way possible to the other reviewer, "Vaquel R."; is that honestly, you had to have caught the office staff on a particularly bad, running late, crazy busy kind of day! I promise you...they are truly "one of a kind" in the way of treating us as patients, but as people first. If Ive ever had to wait, I know that when my turn comes, I will be treated with the same time and respect given to the persons during my waiting time! If they asked you to call back and if you would've said "No, I cannot, this is very important," they would've stopped and helped you! My appointments are always at 4:30 pm, because of a nerve disease and pain, Im unable to drive myself to their office. I must wait for my husband to drive me there after work. They always let me come at that time and when my husbnd and I leave, usually after 5:30-ish PM, there's always t least one or two of the office staff still there calling in prescriptions and doing the "other" stuff required of an appointment personnel and office staff! I too, worked in a setting like this. I worked many years at the U of Michigan hospitals Appt. center. When we turned the phones off, there were usually a couple people still in the cue system waiting to speak to us and make an appt. Also...i had to call scripts, Dr.s offices and do whatever notes, the Drs had left for me to do before I went home. We even couldn't do appointments at 4:55 pm because it takes time to get all of the proper information, and if it were an emergency, we knew the persons would be heading to urgent care or E.R., knowing that we closed in just a few minutes and we couldn't possibly give them the one on one TLC that patients like to get from the office staff. That being said, I just wanted you and anyone who might read your review, to know that this has never been my or my family's experience with this office....but if by some chance that were to happen to me, I would say to myself "well it's only 5 minutes before their phones turn off and Im not having an emergency (because I would know to not call but go to ER!) and what I need, especially if Setting up a new patient appt. for another person; I know that that would take much more than 5 minutes, due to the type of information that is exchanged in this type of phone call! Also, Knowing that just because the phones are sent to the answering service at 5:00 pm, or close to that time depending on who's watch you are looking at; that doesn't mean the office staff grabs their coats and leaves...there's so much to do before they go home and as I've said...Ive left after 5:30 pm nd they're still there making pharmacy calls and other ! Anyways, I'm writing from experience. Like I said, we've been patients there at "Brateman medical ctr" for many years and I truly do know these things I'm writing to be fact. Lastly, it's easier for them and less confusing for incoming patient or Dr. Phone calls, for the staff to answer the phone as "Dr.'s office, can I help you?"! If you're calling for any of the reasons most people would call, you would know right away that you in fact got a Dr's office. Next, it would be terribly difficult for the staff to answer the volume of phone calls that their office gets each day by saying " Dr's Brateman, Bullach & Mondrosova's office can I help you?".....many many times per day. NOR would it really ...only in my lay opinion, be right to answer saying "Dr. Brateman medical center" because then you wouldn't know that Dr.'s Bullach and Mondrosova were a partners in that same medical center! Just a few thoughts.....only because one person views something one way, it is their right to have an opinion, but I promise you....you won't find better Dr's, nurses, M.A.'s, or office staff than these people.....they are "one of a Kind"...in a good way!!! Thank you so much for allowing me to write my experience here and I mean no harm, rudeness or any hurtfulness to the other reviewer.

Dr. Mondrusova took the time to speak to me about the various items I wanted to discuss with her as…read moremy new doctor. I was organized and had my list ready to go, but I was worried she would be short or hurried with me since I wasn't there for an urgent issue. I was greatly pleased that she sat with me, took her own notes, answered my questions, and ordered the various labs (cholesterol, fasting glucose, etc.) that are par for the course, as well as a couple that she thought might be good given some of my concerns about family's illnesses. Nothing seemed forced or overboard, and she was very understanding and matter-of-fact when it came to some sensitive issues. There is a Quest Diagnostics lab in the same building which was naturally convenient as I just went next door for my blood draw. I had no issues with billing or with my insurance company claims. My only complaint has to do with the office staff's phone etiquette that I have experienced before and since. I know now that they answer the phone as just "Doctor's Office", not "Brateman Medical" or something similar, but I honestly couldn't understand them initially and thought I had dialed the wrong number. When I asked whether it was Dr. Mondrusova's office, the woman was rather exasperated as though I hadn't been listening. I called again recently to make an appointment for my partner for a new patient/annual check-up as well. I was busy literally all day with work and had to wait for a couple of afternoon conference calls to finish, so I dialed in at 10 to 5. After following the prompts from the new automated system, a woman picked up - again answering "Doctor's Office" - and I explained I wanted to make an appointment. She cut me off, saying, "Well, can you call back tomorrow morning?" I was so flustered, I said, "Oh. Yes. I guess." And she said, "Good. Thanks," and hung up. The problem is...I can't call back tomorrow morning. I won't be available to make a call until almost noon. Is that too close to the lunch hour? Will I be asked to call back later? I find myself highly annoyed and also concerned about sending my partner to them. This is the kind of customer service issue that would send him right back out the door, and it's already like pulling teeth to persuade him to see a doctor in the first place. It would be so convenient for us both to go to the same practice though. I've answered office phones and worked retail in a previous life, so I know the desire to get out the door as close to closing as possible, but we weren't allowed to stop serving customers until actual close; administrative 'closing' activities were still lower priority. Perhaps the office staff needs a little help at the end of the day to finish expected tasks OR just needs to reset expectations about when they leave v. when the office closes. (Or they need to change their published hours.)

Type of care: My husband had a sudden injury of ribs/core while at work this morning…read more He was going to push through and deal but we both figured he should just get it checked out since it was getting worse over the afternoon, even with rest. Care quality/ Office experience: 5/5 got there around 5:20, empty waiting room. Staff immediately greeted us, we filled out information on his phone, and paid our co-pay by 5:30. Husband was taken back at 5:38. They grabbed his vitals and asked the standard questions. She left around 5:41 and we waited for doctor to come in at 5:54. He was super kind and explained everything thoroughly. Was out of the room within 10 minutes to get us a couple scripts to send to our pharmacy and a doctor's note.

Very terrible service. I was told they could not help me an option for a condition that only…read morerequired an antibiotic

The doctors are absolutely wonderful . They take a great deal of time and never rushed your…read moreappointment ! Very Thorough ! They are gynecologist and obstetricians!

Had the best possible first birth experience thanks to Dr. Durudogan, she was very personable and…read moreprofessional. Couldn't have asked for a better experience. Started seeing Dr. King a few years ago as my primary OB, she makes you feel extremely comfortable and is very helpful. Highly recommend both of these doctors specifically but the whole staff is great.

Great care top to bottom. We were checked in quickly with kindness and efficiency. The doctor saw…read moreus soon thereafter and delivered an easy to understand diagnosis and follow-up recommendations. The nurse administering medication warmly about 20 minutes after our diagnosis. We were out in under two hours. A heartfelt thank you to people who work harder and in more intense situations than most of us will ever understand.

My 83 year old father who only has me, had surgery. Nobody notified me of the time until the…read moresurgeon called me wondering where I was after it was over. The nurse lied and said she had called me. Then, I get a phone call from my dad that he's been sitting in a chair soaked in urine for over 4 hours and then decided to tell him after being there a week, that they don't supply briefs all of a sudden. After 7 days, I'm there every day, and nobody said that we had to supply them. Which we easily would have. I'm absolutely furious.

I've been seeing Dr. Clary for about 10 years now and she's the best PCP! She has a wide range of…read moreknowledge and is always patient and explains everything. The staff are also friendly, competent, and efficient. Love that I can get my blood drawn here instead of going to a lab to have it done. They have also been able to fit me in last minute for sick visits (Dr.Klein is also great). The only thing that would improve this practice is if they had more locations--it's an hour from where I live but still worth the drive.

Lots of parking. Dr.Klein is my PCP and I've seen him for years at this location. He's always…read morebeen able to see me when I need him to, and has been a solid sounding board for the concerns that I've raised. He doesn't seem to try to over do medication unless it's needed and takes the time to talk through options. He is very busy and the need to document everything in his office I think is very time consuming. I just switched insurance and I am hoping that with the change where I have a deductible that I'll still be able to come here. We'll see what that will look like,but otherwise my experience with him and his staff have been positive.