After my cat enjoyed a play date last week with two of his buddies (and former foster kitties),…read moredecided I had to buy this cool toy that had been brought over for sharing by the other cats' owner. Searched on the internet and Petco.com had it - added bonus, it was on sale. Ordered the toy and marked it for pick-up at the local Mount Pleasant store. I love that feature! Secure the item and pick it up next time I'm out. Received my email from Petco.com saying my order was ready, and it such a simple process. Go in, show them the email on my phone, give my name, and voila - the item is pulled from their cabinet up front (very close to the front door and quick), and I am on my way. Added bonus is getting to see the cute dogs who come in for grooming.

This was the second time I had a terrible experience with Petco Grooming, and it will definitely be…read moremy last. The first time, I called ahead to make sure everything was in order before driving to my appointment. When I arrived, I was told my dog's rabies vaccination was out of date. No one mentioned this during the phone call, and because my vet was already closed, there was nothing I could do except leave and waste my trip. After updating everything, I scheduled another appointment and again called beforehand to confirm there would be no issues. I specifically made sure to bring proof of the rabies vaccination with me. When I arrived, I informed them that my dog takes Prozac daily for separation anxiety. They then refused service, claiming they could not groom dogs taking Prozac. This made no sense. Their website states restrictions regarding sedatives such as Trazodone, but Prozac is not a sedative--it's a daily prescription medication for anxiety. Instead of clearly explaining their policy, Jerry and another employee seemed unable to find the actual policy and were trying to reference unrelated documents. The entire interaction felt disorganized and unprofessional. What was most disappointing was the complete lack of accountability. No one apologized for the inconvenience, despite this being the second time I had called ahead specifically to avoid issues and the second time I wasted my time driving there for nothing. At this point, I have no confidence in this grooming department. If staff members can't accurately communicate or understand their own policies, it doesn't inspire trust in the quality of care they provide. Very disappointing experience, and I will not be returning.

I moved my 2 dogs to this vet after having a bass experience with the forever one…read more Although I came in today when they were super busy, they greeted me with a smile. When I got my dog settled in the second front desk person asked if I had been helped, which I had. Then the vet tech took us into a room and asked why we were there. We wanted a re-check because our dog has recently been treated for bacterial and worm problem. She was still having loose stools and we wanted to make sure that the problem was gone. We also wanted to find out if she needed thyroid because she has lost all of her hair since we moved here. The vet tech said that she could draw blood and test it while we waited if that's what we wanted. Or we could leave and she could call us with the results. I thought that giving us a choice was awesome. She also asked if we wanted to see the vet, or if she could take care of us. I thought that was really nice because my husband and I are on a budget, and it probably costs more if you see a vet. In any case, we didn't really need to see the vet, and the office was pretty busy, so we declined. We had opted to wait for the test results, in case we needed to buy more medicine. We didn't want to have to come back. Also, even though this vet will give us prescription that we can take anywhere, we don't mind buying our prescriptions here, because they are so nice. That wasn't true with the other vet. We did not want to buy our prescriptions from him, and he actually chose to charge us $25, to give us a prescription so that we could buy our flea medication online. All in all our two experiences here were great.

My negative overcharging one-star review lead to online and inapposite personal attacks by the…read more"owner" of this veterinary practice. But zero response from them about their rampant overcharges, however. (I was charged $100 for a technician to spend less than one minute, literally, just to administer a shot.) Reveals a lot about them. I.e.: Only give them 5 star reviews - or else. N.B. I had informed them I was terminating my substantial business with them well BEFORE I left any review of them and also well BEFORE they "informed" me not to return. So again their irrelevant response- from Mark K (who on earth is that??) is quite revealing

Dr. Lieberman and the whole team are Wonderful! My older dog Winston had a seizure and I called the…read moreclinic to get an appointment. They said bring him in as soon as you can! My husband and I took him and as soon as we pulled up they came out and brought us in to see Dr. Lieberman. He was kind, comforting plus extremely knowledgeable on the medical needs for our doggie! We highly recommend this very caring and compassionate veterinary clinic!!! Mark, Liz & Winston

Terrible in responding to issues. We had to keep calling them because we couldn't get answers…read more Took 7 days and $800 to figure out what we thought it was to begin with. Zero sense of urgency. Not going back to this place.

0/10 - Absolutely one of the worst experiences I've ever had at a veterinary office. We were rushed…read morein because the vet assumed our cat was a male- thank you for that concern, but poor job on their part for assuming. Buckwalter is quite literally negligent, incompetent, rude and clearly only cares about money. Poor client communication, poor management, poor customer service. But then it just spiraled downhill- care was given within 5 min without pricing info and consent which ended up being $350 (astronomical) Then we had to go back 2 weeks later due to no information and the issue coming back. Dr. Iyer relinquished his "voice" to his office manager Marlee who is one of the most unprofessional and rude office staff we've ever dealt with in the entirety of having animals- We tried to reach out to Dr. Iyer to where he blocked the email thereafter- if that's the case- remove your email from your website. If you must go here- only see Olivia and Dr. Rushing. Otherwise- steer clear. You'll leave with no answers, incompetent front office staff communication and a massive bill. I'm absolutely mind-blown at my experience for a "luxury" facility. This place is a complete disaster and takes advantage of all of the Sun City people. Either way, avoid at all costs.

I can't say enough how professional, caring the staff and Doctor Iyer were during an emergency…read morevisit to see our best pal JJ. We had no idea what the outcome would be. Our cat is on his way to feeling like himself again. Thank you

Horrible staff and specifically the way they speak to their customers. Could work on being more…read morerespectful, understanding, and overall just customer service skills. Canceled both my wellness plans just because of this location alone. I wouldn't even give it a star but it doesn't allow that option. YIKES

They forget to tell you when your pets are due for shots or inform you. So you get to come in and…read morerestart a shot series and pay for their ridiculous vet visit fee on top of the shots. A whole fucking scam if you ask me. Oh on top of having the most rude staff at the front desk and the fact they enjoy shit talking their clients in the back room acting like the clients can't hear them so that's crazy. What a great vet they're running here. I recommend you take your animals to a more professional vet clinic that actually cares about their clients and not just about the money on their cards.

My 4 year old dog and I were visiting from out of town, and he had some toe nail issues - one toe…read morenail popping off. They got me in same day, they were the nicest people. They got him the medicine he needs & cleaned up his wounded nail. I can't thank them enough for their help and kindness! Price was very reasonable.

Dr Latham and her team are the best. They are all so caring and really take their time with you and…read moreyour dogs.

We have been taking our three dogs and one cat here for the last few years and have been super…read morehappy with the service. Everybody is very kind and we love the vets! They have taken good care of our pets. We recently went through end of life care for our oldest dog and they were so good with her and with us. They even sent us her paw print and a condolence card after the fact. Really appreciate all that they do!

Employees are all nice. Never wait. In and out. The veterinarian is very thorough and knowledgeable.read more

Best vets EVER!!!! From the front desk to the back room everybody that works here or volunteers…read morehere has got your animals back. Never turned away my puppies or dogs, I've had four different generations of dogs going through here and every single one of them was treated like family. And more importantly and saving your puppy or dogs life they treat you as one of their families too. Cannot say enough good words.

I wish there were 10 stars cause that's what I'd rate this medical center. All the members of this…read morestaff are amazing! Dr. Mark's bedside manner is outstanding, and he goes above and beyond to talk to you about your pets welfare. The girls that work behind the scenes are the best I've ever encountered in any medical facility both animal and human. Dr. Mark did a mass removal from my Dutchy's rump, and the cost was very reasonable compared to other facilities I've used. I can't encourage you enough to call Rachel or Frank at the front desk the next time you have a medical concern for your pet. AWESOME people!