Horrible staff and specifically the way they speak to their customers. Could work on being more respectful, understanding, and overall just customer service skills. Canceled both my wellness plans just because of this location alone. I wouldn't even give it a star but it doesn't allow that option. YIKES read more

They forget to tell you when your pets are due for shots or inform you. So you get to come in and restart a shot series and pay for their ridiculous vet visit fee on top of the shots. A whole fucking scam if you ask me. Oh on top of having the most rude staff at the front desk and the fact they enjoy shit talking their clients in the back room acting like the clients can't hear them so that's crazy. What a great vet they're running here. I recommend you take your animals to a more professional vet clinic that actually cares about their clients and not just about the money on their cards. read more

Classist and just care about money!! Would leave 0 stars if I could. My dog had hind leg paralysis issues overnight and I was told to bring her in a half hour earlier than the appointment was originally scheduled. I came in and waited for 35 minutes to be seen. Dr. Larson her back for 10 minutes and didn't even address the paralysis, he tried to sell her vaccines that weren't even due until March of next year. In the middle of talking to me, he abruptly left due to an emergency. A very wealthy couple came in with their dog in respiratory distress. They said whoever cooked their Dogs meal might have caused it to have an allergic reaction. They proceeded to take over the entire clinic and I was told to reschedule!! I drove an hour to come to this appointment for a dog who has sudden paralysis and now have to go to an emergency vet instead of the Banfield clinic I pay a membership for!! read more

I called and was interested but was told to hold. Seven and a half minutes later I was told they couldn't help me. Not very helpful if I had an emergency. I'll go somewhere else. read more

Every time I bring my dog there they have always been very nice to me and my pet. Doctor Benson is great, and always calls to communicate my dogs care, and addresses their needs. I don't know why there are so many bad reviews, my personal experiences thus far has been pleasant.. and this has been the third Vet I have taken my dog to, because of work my wife and I have lived in a lot of different places. read more

Banfield Pet Hospital - Veterinarians Near Me - Bluffton, South Carolina

We had proper documentation to prove that our dog didn't need a vaccine. They still gave her the shot and charged us for it. They lied and said we never provided the vaccine history when we asked for a refund. They said they needed to do a proper investigation to check the cameras to make sure we weren't lying. Then they never contacted us again. We did not end up getting the refund. They wont do their due diligence and give improper care for your pets as a result. Do not trust the vet techs, they'll lie to cover their mistakes! They were not sorry and very condescending. read more

On vacation our older dog became ill, vomiting, etc. I read reviews on yelp for vets in Hilton Head & had a tough time deciding what to do. I eventually called Banfield in Bluffton bc they had a lot of vets on staff & I assumed we would be able to be seen immediately. Walking in I was a little hesitant because it's located within PetSmart & didn't seem like a legitimate office? But they were very professional & kind & Dr Meade was able to see us right away--she & her tech Meg were very helpful treating our baby. They gave us options for the expenses & enough treatment to help get us home w our sweet dog. I used the "deal" offered through Yelp & saved $45 on our visit which was extremely helpful. read more

On a Sunday with no other vet office open I had to send my 21 year old cat to fur heaven. Dr. Chefkin, Angela, and the rest of the staff put me at ease thru this sad time. read more

Called to get an appointment for a health certificate for my small dog that I was flying with in the US... They were able to get me on same day bit when I asked the price I was literally blown away! $40 office visit (ok no problem) but $130 for a health certificate!!??!! Are you kidding me? I called around and found a place in Beaufort charging only $24 for the office visit & $30 for the health certificate. I know these locations can be expensive but this is excessive. read more

All vets tend to be expensive and charge you for everything they can find a button for...so for me to complain about that here wouldn't be too fair seeing as it is a common thing to be done at vet practices. Other than one of the assistants at the front, the staff was incredibly nice! The one young girl at the front seemed like she hated her job and that I was an inconvenience to her while I was making my next appointment. The rest of the staff was very friendly, gentle with the animals, and willing to answer all the questions I had to ask. I have to take some of my other animals to the vet next week and I will be back because of the friendly and caring personnel-not because of the prices. read more

Had to bring our Shelby girl there on Friday to put her to sleep. The staff and Dr Benson were great and supportive during this hard time . Thank you all for your help. read more

Buyer beware! This veterinary facility should not be a consideration for you and your pet. Everything is connected for the sole purpose of them charging you more. Want flea medicine for your pet, come in for a check up. Bring your pet in so we can address the skin issue and we will sell you on our dental program. I just want them to help me care for my pet, not sell me everything in the shop! Also, they don't mind making you wait. I stood at the desk for 15 minutes before anyone came out from the back to help me. So disappointed. read more

Horrible. The doctor looked like she hadn't slept in weeks and she prescribed the dosage of Trifexis for a 120lb dog and my dog is 12lb. I am now sitting at the emergency vet in the middle of the night on hold with animal poison control. read more

I started going here in the beginning of the year, trying to get help for my dog with bad skin allergies. Dr. Meade helped me a lot. Balancing my concerns for not having enough money and nessicery treatment for my dog. About 3 months ago. I went back and we saw a different doctor, who asked what my limit was to treat my dogs skin, and she went over it by trying to sell me 2 tapeworm pills at 120 dollars each and me leaving with nothing for my dogs skin. After deciding to treat the tapeworms with over the counter drugs, and get the shot my dog needed, she acted like i was an inconvenience who couldn't decide on treatment. They were obviously trying to get to lunch and disappointed I wanted them to give my dog a shot. They failed to communicate all together. Then they never told me about the plan for dogs which would have saved me money. They mentioned it to me as I was leaving. I was interested, but I would have to leave my dog dispite being there for 3 hours already. I chose not to return to this vet following this experience. I found one closer to home, who even found an affordable way for me to get the pills my dog needed, and they took a lump off of her for a reasonable price, Banfield didn't even give me an estimate. Would of loved to stay at Banfield, but I couldn't following that terrible experience. read more

The front desk service from the woman with the short brown hair was terrible. I asked her if my dog was ready and she said no. A short time later I asked the other person and she said yes she is ready and has been ready. Then when I was checking out the lady with the short brown hair did not give me a prescription that the Vet had put on the checkout sheet making me have to drive back there to get it. read more

We visited to get rabies shots for two dogs. The care was fine and the veterinarian's assistant was very kind and helpful. The veterinarian that helped us was fairly unprofessional and had very poor tact when discussing my dogs who were both well behaved. My large dog was uncomfortable but not aggressive; however, the vet told me to be sure to have anyone who interacts with him to muzzle him right away. Of course I am being sensitive AND patient-doctor interactions are a huge part of being a veterinarian and a bit of kindness and tact goes a long way. We needed to quickly receive the shots as we have just moved to town but we certainly will not use this Banfield as our new vet. read more

Know your prices before buying anything from Banfield. I brought my cat for treatment for a skin problem. My cats are on the Optimum Wellness Plan which gives me a "discount" on items purchased. The Veterinarian, Dr. Jennifer Dawn Meade-Smith, suggested I use Cheristin flea and tick medicine. I told her I used Advantage II but if it was as good and did not cost more I would try it. My bill showed the regular fee for Cheristin is $94.99 and my discounted fee is $80.74. When I went home and realized how much I paid for a six month supply, I checked the internet for prices. The prices were $64.00 or $65.00 for the same medicine with no shipping fees, (Advantage II was less). I went to the store and requested that they take the medicine back and was told they would not, even though the box was unopened. I then requested to speak to someone in charge or the number for the regional manager. They would not give me the number for the regional manager and the Practice Manager, Selina, would not come out to speak to me. I was told someone would call me. I never received a call from anyone associated with Banfield Pet Hospital. I brought proof that their charges were outrages and was credited with the difference. The women at the desk, Rachel and Lauren were helpful but unable to do anything without approval from Selina. Selina needs further training on how to deal with the public. Banfield needs to review pricing. read more

We will not return to Banfield. Banfield prescribed Trifexis for heart worm and flea treatment. They did not warn us that this medication is controversial ----google it. Our 8 month old puppy became very very sick (life threatening) from taking Trifexis and is still not out of the woods. I left a message for the vet to call----no call all day. When I finally reach the vet she was argumentative and condescending. I am greatly concerned as to why this vet would prescribe this harmful medication. Maybe $$$$$. I do not feel that our dog's health is safe and we will chose a new vet. read more

Banfield is just another corporate entity more concerned with selling you their products and services (Wellness Plan) than in treating your pet as an individual and taking your concerns into consideration. They are totally inflexible and only tow the corporate line. There are no deals to be had here. Take your pet to a local Vet who actually cares. read more

Horrible Vet Hospital. My dog was dying and I was trying to resuscitate him. They were more concerned about being Closed than helping me find another Vet. I wouldn't recommend them to anyone. read more

In July, my sweet cat Hermie passed away unexpectedly. He received his "medical care" at Banfield in Bluffton, SC. The subpar medical care is a story for another post. My parents and I brought him to this location to discuss what to do with his remains. The staff was absolutely clueless. They explained what they thought "might be the options" with us (they weren't sure what to do). I chose the option to have a private cremation with Hermie's paw print and a lock of his fur. Since the staff was not the least bit educated on this process, my mom called twice the following week to confirm the package that we paid for included his paw print. A week or so later, my sweet boy's ashes came back without his paw print. I was absolutely heartbroken. I called Banfield several times to speak to a manager and a week went by without a returned call. I stopped by the location and was told that the manager was not in. A dozen calls later, the manager finally called back. The response I received was unacceptable. I was told that "they were sorry, but the staff was unsure of the process and that there was nothing they can do". I called the crematory directly. The crematory was more helpful. The bottom line is that I was promised something that I can now never receive. Banfield refunded $40. $40 can make up for the void I have since my cat is deceased. Banfield's incompetence took something from me that I can never get back. They cannot make this up to me. I highly urge everyone to find a reputable veterinarian to take your pets to. Banfield should be reported to the BBB and any veterinary agencies for malpractice. read more

Reception staff are always detached, if not rude, and care nothing about you or your animals. One staff member will tell me one thing, then another will follow and say the opposite. I never know what is really going on. I dropped my two gerbils off at 7:30 am and was called to come pick them up around 5:30 pm. For small and delicate animals, that is an excruciatingly long time to wait around noisy predator animals and people. I was told a vet that specialized in small animal care was on duty today, yet when I picked my gerbils up literally NOTHING had been done about the problem. I did not get any of the services I requested, yet paid an arm and a leg for whatever reason. One gerbil has a serious mouth blister/growth and nothing has been done about that. They were both supposed to get overall check-ups and I wanted an overall status of their health. As I have already stated, NONE of these goals were met. I wanted to know their weight (which I have received before at an earlier visit a few years back) and condition. I specifically told the staff and made notes informing them to let me know about these things. I got no printouts or anything proving that someone had examined my animals. Not only do I have a gerbil that is STILL in pain and ill, but I also have NO CLUE what their weight is, what condition their ears, eyes, and noses are, or anything else. I paid an office visit/examination fee for both gerbils and got absolutely nothing but stress and anger out of it. If they had told me UP FRONT that they could not treat small animals, I would have saved that money and gone to an exotic vet in the first place. In addition, I did not even see the vet face-to-face like I had wanted to. I have no clue where to go from here with my ill animal and Banfield of Bluffton cares nothing about this struggle. If I could get my money back somehow, I would. I don't have the kind of money to be lied to and messed around with - especially when it comes to my dear animals. read more

Please review all charges on your bill. I recently took my dog for a common service that should have been a reasonable and customary charge of around 30.00. I was charged 83.00. The veterinarian justified it by listing all the products she used including that I had to pay for a pair of rubber gloves she used. To add to the experience the vet was not friendly and seemed to lack any real interest in my pet. read more

They overcharge for little things that they say you 'really' need for your pet. Went there once and paid twice as much than expected. I'm not real happy about services being pushed on me. I do like Petsmart, though they do need more employees at the busy times. read more

I had to take both of my dogs in for a variety of reasons over the course of two weeks: comprehensive exams, dental cleanings, tumor drainage and two tumor removals. The front desk staff were attentive, kind and prompt. The veterinarian was wonderful! She was thorough and helpful, informative and caring. This Banfield is not my home location yet the way with which they treated me, my fiance, and our dogs made us feel like we want to make this Banfield our home base. I cannot begin to thank them enough for the work that they did on our furry, four-legged family!! read more