One of the sudden rain falls caused a leak inside the ceiling at my den stemming from issues at the…read moreroof that needed immediate attention! Having read some outstanding reviews on this company, I could not wait for 8am to call; meanwhile, it was around 5:30am! I never experienced a company so caring and dedicated! I called Bill and right away, he was able to remotely take a look at the issue and gave me an appointment to physically further examine. Another remarkable practice i noticed also, is timeliness! Bill showed up promptly exactly as scheduled! He inspected the issue and I thought he will have to schedule a date to return to fix the problem! Bill went to the store, picked up materials returned and right away, got on the roof and started working! Bill completed the task to fix the problem by the time I blinked my eyes! I thought I was dreaming! Here I go with a brand new roof! Thanks to the weather that did not post that there will be rain that day! Unfortunately, in a couple of hours after the work was completed, it started raining and thought - the fine work is ruined! I called Bill in a panic that the rain had ruined the work done at the roof! He tried to assure me that the roof was fine and not affected by the rain! With his empathy and professionalism to please the customer so that everyone is content and happy, Bill returned on another date and retouched the work he previously completed! I cannot be more satisfied and thankful to this company! Dedicated, outstanding, thorough and excellent job rendered coupled with a mission of " customer satisfaction". Keep up the awesome job you are doing Bill and thank you so much for coming to the rescue and correcting my roofing problem!

Unbelievable work. Bill and his crew are so professional. They have an opening so they were able to…read morecome and replace the roof earlier than expected. Quality work and all done in one day. I definitely will be recommending him to my friends and family.

They saved my roof. I was doing renovations and several service providers advise that I replace my…read moreslate roof with an asphalt roof for peace of mind. Hugh quickly advised me against that and offered a maintenance inspection to ensure my peace of mind and prevent me from replacing a Rolls-Royce with a Toyota. Since I did not have any current leaks he confirmed that there was no rush to make any decisions and he walked me through the process of ensuring I can keep the beautiful roof I currently have. They are honest, thorough, and quick to respond to all needs. They've become my primary Roofing professional and I will deal only with them moving forward! They saved me a lot of money in the process.

I had some shingles that fell off due to strong winds. I also had no idea how old or when the last…read moretime my roof was serviced. Hugh and his team were able to access my roof and determined I did not need a full tear off. Many roofers would take look and just suggest a brand new roof. Hugh took the time to explain and address my concerns regarding my roof. As many people have stated, they were honest and quick to respond.

Disorganized: Texts service is scheduled . No one shows. Call them. Says not on schedule. I…read moreschedule. They show up twice weeks apart. Disrespectful: i call to speak with owner who bombards me with emails and texts. No call back.

Like others, I received a time window. Spotless was showless. I called 15 minutes after the window…read moreended. I was told we "like a number of others that day did not receive service. I would have an appointment the next day, with a 2-4pm window (at the end of the day)." I wasn't interested in sitting around again with the possibility of a no-show and no notice or call. I answered, "No. Not interested in your service now or in the future." Given the big hype on their phonemail about customer service and happy customers, the cavalier attitude (after I arranged my schedule and was forced to re-schedule my yard clean-up ,etc because of the no-show, and would have to hire another contractor) surprised me. Almost as surprised as when the Spotless truck appeared in the morning many days later, and I repeated to the crew leader that I had terminated Spotless. Shortly afterward, I received an email that my appointment was canceled. The "family" crew that I hired was reasonably priced, efficient, and honest. Best wishes to others who had more positive experiences with Spotless.

The service was great! The people did detailed cleaning for roof and gutter. Cleaned up any mess…read morecaused from the debris. Also removed debris that went to neighbor property.

Bryan came out and did a great job of clearing out my gutters. He and his partner also did a…read moretremendous job of the cleanup afterwards. It is super important to keep your gutters clear otherwise, the water doesn't flow and can damage your roof/ceilings (speaking from experience). As promised, they texted me when they were on the way so I was ready for them. They also provided before and after pictures so I felt very confident that they did a good job without me having to go look myself (no way). They did so well my next door neighbor asked them to do his gutters too! Way to run a business - super professional and reasonably priced.

The roof on one my buildings had reached the point where the frequency of repairs were becoming…read more.. exponentially more frequent. So, it was time -- full roof replacement. Since the building is both commercial and residiential, one of the biggest concerns was minimizing disruption to tenants, and of course keeping everything on budget and organized. From the start, Royal Renovators seemed to understand these concerns and put together a plan that worked around the building's daily operations. The existing roof was removed, damaged areas were addressed/fized, and a new roofing system was installed along with snazzy updated flashing and drainage improvements. Communication throughout the project was - chefs kiss - and we always knew what stage things were in. As expected, there were additional conditions unconvered that needed to be addressed. But, these guys were transparent about it, laid out the options like they did before, and it didnt turn into pressure or surprises. What stood out was how transparent they were when additional conditions were uncovered. Every decision was discussed beforehand and documented with photos. In the end, the new roof was completed on time, and is performing exactly as expected.

Great work at a great price! We own a townhouse and originally reached out because of a small leak…read morenear the top floor. After Royal Renovators performed a quite thorough inspection, it became clear that the issue wasn't limited to one area. The project ultimately included roofing repairs, flashing replacement, waterproofing around the parapet walls, and some exterior restoration work where years of weather exposure had taken a toll. What impressed me most was how methodical and easy the whole process felt. Sean and his crew were punctual, respectful of the property, and kept the site remarkably organized considering the amount of work being done. There were no surprise upcharges or pushiness, just great work at a great price. The house has been through the ringer with the weather, but can happily report no signs of moisture. It's a relief knowing the work was done correctly instead of simply covering up symptoms.

DON'T USE THEM! They do poor work, do not honor their warentee and have gone a wall. I had them…read moredo my flat roof and the landing. Both roof & landing continues to leak. Last year they had me pay an additional $1800.00 stating if I do this additional work , for sure the landing will no longer leak. Well they bamboozled me twice alone just on the landing because it still leaks Since February the roof is leaking to the degree the ceiling gave way. Without coming to evaluate they stated its the drain not the roof. They kept making excuse, finally after threats, they came and tar around the drain and fixed the landing. Well they both still continue to leak. I had a plumber/ drain man evaluate and he stated the drain is fine the roof leaked around the drain pipe , he stated one of the pipe was not sealed. The leak had destroyed the plywood around the drain & the apartment is taken in water. I three way the plumber with Alex Stewart and he informed of above. Alex told me he would reach out to his father and get back to me with a plan. I never heard back from him and now it's May. He has not answered calls, text, or emails. So much for the Five year warentee. I have had two other professional roofing company up to evaluate and they have confirmed above. In addition they commented on how they did the entire roof wrong & insist I am going to have more problems. I have reported them to the BBB & soon the NYC licensing and plan to take all kinds of legal action. I have a big headache, complaints from my tenants, leaks and property damage! ! Don't use them!

So happy that you are licensed. *snickering* I couldn't find it anywhere. How odd is it that you…read moreare in business to do work, but your license is nowhere to be found? Do tell...... When you change locations, ownership or anything else that affects your business your credentials should be updated as well. Credentials should be readily available. No one has time to hunt down your licensing information. How absurd in a city of over 8.5MM people? Why make it hard for potential clients to find out what they need to know? THE APPOINTMENT WAS SCHEDULED FOR 11:00A.M. YOU SHOWED UP AT 10:00A.M. I know the early bird catches the worm, but not in my house.

We own a small multi-family building near Graham Ave in Williamsburg and finally decided to replace…read morethe roof after years of dealing with ponding water around the drains. Every heavy rain seemed to create a new issue somewhere in the building. We interviewed several roofing companies and ultimately chose NY Roofing because they seemed the most knowledgeable and realistic about the scope of work. What I liked was that they didn't just quote a replacement and move on. We received a detailed proposal, regular updates during construction, and photos showing the progress of the project. They explained why the water was collecting in certain areas and how they planned to improve the drainage at the same time. The crew showed up every day they said they would, worked efficiently, and kept the roof surprisingly organized throughout the project. The best part was there were no surprise charges once work started. The final number matched the proposal exactly. We've had a few major storms since the replacement and the roof is draining significantly better than before.

The roof had developed widespread surface cracking, but the recurring bedroom stain appeared only…read morewhen snow melted slowly rather than during ordinary rain. Test openings found damp insulation beneath several older repair areas, indicating that the moisture had traveled farther than the visible stain suggested. The owner compared removing only the wet sections with replacing the complete roof. Because the existing modified-bitumen system was heavily patched and approaching the end of its service life, full replacement was selected. NY Roofing removed the old roof to the deck, deteriorated material around the hatch was replaced, and tapered insulation was added to improve movement toward the rear drain. A new two-ply modified-bitumen system was installed with fresh wall flashing and metal edges. Materials were lifted from the street during a restricted delivery window, while the neighboring roof and occupied rooms below received additional protection. The finished surface had a consistent slope instead of the shallow depressions that had formed around earlier patches. Following several rainstorms and one freeze-thaw cycle, the bedroom ceiling remained unchanged.

This business is a rip-off! They scammed my family for several thousands of dollars. The job was…read morehaphazard incomplete as Manhattan Roofing repaired half the roof, but NOT the entire roof of the whole building. They did not show photos of the completed work and partly negligent from my party as no one was physically able, ready and willing to climb the roof to make a visual assessment of the alleged completed work. My party has become dismayed, dispondent from the deficit and utter dysfunction horrible work from Manhattan Roofing including the financial pain of being cheated and scammed. The absence of work completion. It is the consequences and the effect of NOT doing. My party and I are victim who grapples with these plaguing consequences. Forward. Years later, the continual plaguing problem of leaks and water damage from rain, snow and all elements entered. The workers from this rpofing business did not enter the roof but used a long ladder from the side of the building to do this haphazard work. Ergophobia? Or, acrophobia of heights? Money hungry! Construction contractors from another business was hired year 2024 to take corrective action for repairs to be thoroughly completed to thwart effects from elements.

I worked with George to repair my parent's roof in NY. We got several bids from different vendors…read moreand George gave us a good bid, has a good reputation on Yelp, and seems pleasant enough to work with. There was some slight damage done to neighbor's window screen (from debris bering tossed from my roof), but George acknowledged and took care of the issue with no fuss. The job was done super fast!! (2 days). George was patient with working with me and my parents. A+++++++++++++++++