I am very unsatisfied with this product. Looked good for about 1 month after that it started to fade in color. After about 6 months I noticed the boards started to flex and seperate . its been 2 years now and we can't even walk on it. Boards are warpped huge gaps on my deck. When I submitted a claim with the manufacture it was like pulling teeth . such a long process.. Today I got a letter in the mail saying they will not replace my decking or give me my money back. They said that we didn't install it to specs. Which is bullshit.. Not enough airflow underneath. Which is not true it has plenty of airflow. I had a professional contractor install it to specs as the instructions stated. If anyone is thinking about buying this product please DONT it is poor quality product and they don't back their warranty.... read more

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I have lots of experience installing decks , worst ever . The decking is soft you really need 12" stringers . The clips leave little or no gaps so you know what happens then, warping and bowing. And when you get to a but end you need to sister another board to put in t2 spacer clips! After 1 year started to warp ,after 2 bubles everywhere , now it is all bubbled and warped. My son in law's deck .I feel bad because I installed it .Should have taken 1 day (20'x20' square.) Took 3! No warranty of course. The wood in it obviously gets wet and swells. Not just on the ends but all over. STAY AWAY! Wish I could give it negative stars -3 read more

I am very surprised they have not commented on this review. I gave them a negative review on Lowe's website and they chime in and blame everyone else when commenting on reviews. Funny they blame Lowe's but still have a product that has hollow posts. No one backs this product. Not Lowe's and not fiberon. They blame each other and you are stuck. $2500 fence not covered under their 10 year warrantee. read more

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All these reviews are correct, Fiberons customer service is horrible, I can't even get a response for a warranty claim I put in 2 months ago for my faded railings, post sleeves and decking; the website indicated 7-10 business days, very disappointed in the product and customer service, I would never recommend Fiberon read more

The deck looked great for a while, then it has faded badly after a few years. I contacted the company, who tells me there is a 20 year warranty. I sent photos. I even contacted the contractor for the original invoice they required. However, they are unwilling to warranty to labor needed for replacement. Not much use having a warranty for materials I have to pay to get installed. The email exchanges were very curt and unfriendly. read more

This is a review to inform you about a product and a company that frankly just doesn't stand on their product (literally). Hopefully this will not happen to you. The product is by Fiberon a composite deck material. Six years ago a Fiberon sales person convinced us that this was the material for our new deck. It will withstand the harsh changes with the Colorado weather. Won't fade, will last for THIRTY years, probably said a great warranty and more. We used the Fiberon decking and after a year we noticed a couple plank board were starting warp. Within the next year several more planks were warping and now a crack. I sent a letter to Fiberon with photo only to be met by a large company claiming it must be my fault. More letters were exchanged and finally they sent out an inspector who reported back to Fiberon it was not the product but the installation. A claim denial was sent to us. This was not satisfactory in the least. This is our dream home that we have worked hard and long for. A home we have lived in for 43 years. A home we will retire in. A home that we have invested in for our future here. We decided to make the changes to our home so we could live here forever. We weather-eco stucco siding the house, put in new thermal windows throughout, and what we thought would be a 'no-care no-worry deck.' Now 6 years later we have deemed the entire deck UNSAFE to walk on. A new letter was sent to Fiberon and I wanted my claim to be reopened. I supplied Fiberon with the currant state of the deck with pictures now showing 90% of the deck material is WARPED, CUPPED, CRACKED, and SHRUNK. Living with this deck that is falling apart has just caused us such frustration. We were sold a product that has not lived up to its claim. When communicating with Fiberon they refused to take any responsibility for their product not acknowledging the photos showing the product failure. I want my deck replaced and safe. Fiberon needs to stand behind their product and company. Beware. read more

BEWARE!! this company does not seem to honor its warranty - when photos and claim form were submitted, they responded asking for additional info that only the installer would have. For a 10/15/25 year warranty, good luck contacting the installer. When I asked: " if this info is so important, why is it not part of the claim form" - I'm still waiting for a reply after 5 weeks. Even a query to the CEO Marketing/Sales has been ignored. So if their warranty helped you decide to purchase this product, you will likely be on your own. My rating is for good faith warranty, not the product itself read more

I had purchased the Fiberon decking and railing material and paid for a skilled contractor to install my $40,000 deck. Do not, I repeat DO NOT purchase material from Fiberon Decking!!!!! They do NOT stand by their warranty. The railing on the bottom is sagging and therefore breaking away from the posts. Also the top railing is visibly bowed inward. I have been in contact with the representative 5 times. I had the local representative at my home to inspect the railing. They still do not admit to their faulty material. I sent them pictures and I filled out their warranty paperwork which took me over 4 hours to complete. Their process for filling out their paperwork is daunting; maybe they think that no one will take the time to complete their paperwork. Fiberon said they improved the bottom railing by inserting supporting material in the railing. Unfortunately, this improved railing was not available when I purchased the material. Because of the railing improvement Fiberon IS aware of the sagging problem and WILL NOT admit fault and denied my warranty claim. I am stuck with a new sagged, broke and bowed railing deck!!!! A reminder for Fiberon Decking; A warranty is a contract offered at the point of purchase that outlines the reasons for which the seller refunds, replaces, or otherwise makes good on a dissatisfying product or experience!! read more