We had three fireplaces installed two years ago by Fireside. We drove to the location last week to…read moreaddress a problem, and found that our salesperson no longer worked there. Combining that fact with our purchase and installation was two years ago, we thought we were not going to be able to get our problem solved. However, that was the farthest from the truth. The new sales person listened to what we needed, looked up our order, told us the district manager was there and to give him a moment to run it by him. And, a few minutes later the entire problem was solved and taken care of. The level of customer service far exceeded my expectations and we were so thankful and also very impressed. I wanted to take the time to compliment them and also to encourage others to use this company! Thanks!

Very professional, well qualified technician. Had to order part, kept me informed and returned on a…read moretimely basis. Bert and tidy, no mess.

The very nice technician came out and quickly identified the issue. He gave us a worst case…read moreinitial assessment then thoroughly inspected the components. In the end we needed less work than feared and he adjusted our logs in such a way that we have an even more beautiful flame than before. We appreciate his advice and he even cleaned the glass! Well done!

Professional and courteous. Prepared the workspace prior to starting the job, to ensure floors…read morestayed protected. All inclusive price, repair and cleaning. Explained each step along the way. Would recommend to anyone!

They really know their stuff and are quite professional. Their price was unbeatable for the quality…read moreand value we received in fireplace repair and cleaning.

They were just wonderful. Clean, efficient, affordable and kind. I plan on using them again when…read moreneeded.

It's been 3 days and the Company did not respond to message inquiry. In addition, tried calling and…read morewas sent to voice mail, with a message stating they would call back. Decided to use another company that was available and provided excellent customer service.

Michelle C. responded to my home repair request quickly. Much appreciated. 09/16/2023…read more Michelle C's price estimate seems to be a fair estimate. Much more reasonable compared to a reply from a competitor.

Installed base molding quarter round. Price was very fair, and she did excellent work. Highly…read morerecommend

He originally bid $750 for the job, then billed me over $2,000. I paid because the scope of work…read morewas a bit larger than initially expected, but then he never finished the job. I tried to resolve this amicable and even gave Sean an extra month to do the work when he claimed hard ship. Ultimately though, he did not do the work and he stopped responding to texts and phone calls. a A real shame. I had to report Sean to Venmo and PayPal for fraud and will be doing the same with Square and law enforcement. It did not need to be like this.

Best I've seen in Charleston. Reasonably priced, great service, and got the job done in no time…read more Highly recommend

DO NOT USE THIS COMPANY for the safety of your family. THEY HAVE THE WORST CUSTOMER SERVICE…read more Actually - they have no customer service. Downright nasty on the phone. They yell at you on the phone and their service is horrible. Use Blue Flame or Suburban Propane. Much nicer people and a cheaper price and they want you as a customer. M&M thinks they are doing you a favor. DO NOT USE.....DO NOT USE.

I needed service for my electric logs for my gas fireplace. It took me a few weeks to get…read morescheduled. They fixed the problem but it was pricey.

Found this company mentioned in a neighborhood group so left message that I needed someone to come…read moretake a look at my fireplace.Received a phone call back that they would come out that week,never asked what I wanted done or service charge.The guy showed up, looked inside my fireplace(not full inspection), told my husband to caulk up a couple holes himself and then charged $250 service fee.I would have never paid that for someone to just come out if I had known and especially because no service was provided.Lesson learned!

Call someone else. For $275 you get a fireplace/firebox that is maybe 10% cleaner, and that's being…read moregenerous. He tries to tell you it's as good as it's going to get without paying $600 gas-log gaslighting!