Very hard to do business with- they don't make loans and make it hard when you have multiple…read moreaccounts- it is hard to have one debit card when I have four accounts- banks are not very accommodating to their customers needs- so sad - we need a bank that caters to senior citizens

I find myself stopping in this location when I am in Kenner. It is down the street from the…read moreEsplanade Mall and in the strip mall area with Burger King and McAlister's Deli. I have had very good experiences in the drive thru and lobby. They are open six days a week. I recommend this branch location from any of your banking needs.

Moved from LA to AL recently, was given a *government issued* paper ID until they mailed the card…read more Was back in LA taking care of some things and tried to use this legally valid ID to withdraw money at the drive-thru of this Kenner branch. I was informed by the teller that they do not accept paper copies of IDs. I explained to her that this was not a "copy", this was a *government issued paper ID complete with watermark, government header, etc.* but got nowhere. This paper ID is as valid as a card until I get it, legally. To my knowledge, the teller did not even take out the ID, she saw it through the tube, asked me if I had a hard copy, and simply told me that was not acceptable and sent it back while telling me to try the ATM. (FYI: Teller told me I could get $100s out of the ATM twice, so this caused me to get out of line to try the ATM, yet when I got there it only went up to $50s and it was inoperable. This was probably a ruse to get rid of me in the moment but I just got right back in line until the manager applied some common sense to the situation and did my small transaction). I was told by the manager after waiting for a bit and explaining the situation again that they were "making an exception." There was no exception to be made, the ID was valid based off of their own easily accessible I-9 listing acceptable forms of ID. https://www.regions.com/virtualDocuments/I9_AcceptableIdentification.pdf There is nothing on there about not accepting paper because that wouldn't make sense when governments within the region issue paper identification. I felt like I was taking crazy pills and being talked down to. I received assistance via "Contact Us" on the Regions website and my agent could find no such policy of them not accepting paper IDs (not saying it doesn't exist, but they couldn't find one). Compounding the issue, Regions is based in AL, and it would make zero sense that a regional bank would be so unaware of ID issuance within the region that they would make paper IDs a non-starter. As in: AL issuing a paper ID until they mail the card and then the paper ID not being acceptable at the bank. Such a policy would make it to where people who move within the region are just out of luck and forced to use the ATM until the government can get them their hard card. The employees at this branch knew good and well that not everywhere immediately issues a hard ID card, but chose to be difficult anyway. Excuses were made about LA and AL being different, but this is a regional bank and the standards should be the same. Some serious common sense re-training needs to occur with transactional employees, or at the very least, the employee who refused the transaction at this branch. The policies aren't what the branch and its employees want them to be for their own comfort, they are what they are and I never should have been delayed and questioned and made to feel stupid or like the bad guy. Absolutely nonsensical. You don't get to make your own rules. Formal complaint filed. Have to give 1 star, would receive 0 stars. Dissatisfied is an understatement.

I came in and dealt with Ms. Wendy Palmer and Matt. They were very welcoming, very friendly, their…read moreattitudes were amazing, and they went above and beyond to help me with my issue. This branch is the bomb!!!

They are always closed on Saturdays despite being listed as being open on maps until noon. The…read moreemployees are extremely rude, they yell at me every single week when I just ask simple questions about what their actual hours are, or what their actual policies are. They're all disgustingly mean, and every week I go there to cash a check from my employer and every single time they tell me something different about whether I can or cannot do it, even though the check is drawn on a Hancock Whitney account, and they charge me either nothing or whatever fee they decide to charge in the moment. Today it was a $9 fee to cash a check. That is absolutely ridiculous, they gave me back large $100 bills which no one wants, And they had attitude when I asked them to change the bills into 20s or something more manageable. This place is a nightmare, I am so blessed that I don't do my personal banking here, and I actually hope my employer changes because I don't ever wanna have to come back here ever again. It's been a horrible experience the last several times I've come here, and it always always ruins my day. Stay far far away from here.

Attempted to open a business account here. The banker was so rude, didn't introduce herself, and…read morewas over talking me. I politely got my stuff and went across the street to Chase bank.

Don't make any mistakes while transferring funds from your old bank to Red River Bank. They will…read moreaccuse you of conspiracy and close your Red River account.

personable with customers, Sure that their methods have been…read moretested over time. The Metairie road location is the flagship, but all of the other branches are just as adequate.

Been here 10 min and the line is out of control!!! One cashier and over 15 people in line. Almost…read morehad a fight and we still can't get more cashiers. Gotta do better!

This has got to be the worst location ever. The ATM machines NEVER work. AT LEAST once a week…read moreminimum they are not accepting cash payments or dispensing cash etc. It's just ridiculous to say the least, why these machines constantly have problems I'll never understand. & also the design of the parking lot is trash. Way too small. I am constantly avoiding my car getting hit from people backing out and not paying attention or maybe they just can't see. This place needs major improvement or a better location. I never had any of these problems at any other location.

Issues cashing latter and Blum check from Whitney bank. They took 25 minutes to call people and…read morethen issue my cash. I will be reviewing latter and Blum as well. Somebodies money isn't good.

Their debit cards are now Discover and not everyone accepts this card - I hate this bank maybe…read morechanging banks that use Visa or Master Card debit cards

Very sad. I've been with this branch since it was Hibernia Bank before this branch was built…read more That's close to a quarter of a century. I drove to this branch today to cash very small checks, and after the drive and wait in line, I was told by a young, heavily tattooed teller that I would have to have my wife present to cash two of the checks even though we have jointly same account many times this amount as an average balance. Now I'm waiting half an hour to see the "manager". Chase Bank, here we come. Adios Capital One.

Walked 30 minutes to this Chase only to find that only 1 ATM was working and 10 people were waiting…read morein line to use it.

I just want to know WHY DONT ANY OF THESE ATMS EVER WORK. Does anyone ever check these? Came here…read moreon a Sunday and the drive thru wouldn't accept cash . I came here on a Monday and the walk up ATM once again wasn't working. I just seriously don't get it

I came here and got money out because it is tied in with my NFCU account so no fees. I took one of…read morethe 20 dollar bills which i just got out of their ATM inside to exchange for a roll of quarters and was told they couldn't give me change because i didn't have an account -I didn't ask them to cash a check or do anything illegal just exchange a 20 for quarters. Went to the bank next to them and it was sure no problem

Truly disappointing in a CU Center. Maybe, it's a southern thing, but I deeply feel that the…read moreteller and the branch manager needs to be retrained how to be a better customer service to handle any situation arises. I stopped in to deposit a cashier's check, with no explanations what so ever the teller told me that I need to mail the check to my bank. Seriously? mail the check back to VA? Really? He didn't even bother to take an extra steps to help me and when outside to smoke. Finally, I grabbed the manager attention, asked him to verify with the other CU and called the payee to let him know the cashier's check is REAL! How frustrating that I spent over an hour in the bank just to get a check deposit! The teller should have done his job in the first place or ask the manager for his assistance right then, if the doesn't understand the process. Don't recommend this CU for your bank.

Lindsey is very professional and courteous she helped me open a savings account...Love this…read moreBank!!A++

Mr. Frank is a dream to work with. This is a small bank who cares for their customers.read more