We had a horrible experience with a "Fido Store" at 1 Eglinton Square. As it turns out, that "Fido Store" was actually and "Independent Dealer", and was not a corporate Fido store, and Fido could not compel them to "do the right thing". However, the Fido store at Scarborough Town Centre worked hard to make up for the situation. They coached us on how to deal with the other store (getting corporate head office to do what they could on their end), shared with us all the notes that had been written on the other store, reassured us that that did not represent Fido, and took care of us from there. In particular, an employee named Hassan helped us through all of this, and was absolutely AMAZING! He waived the activation fee, and when I asked to purchase a second charging cord, he gave it to us at half price. He spent lots of time with us making sure that we were happy with our purchase and our experience, and reassuring us that that store was a bad actor, and had been flagged by corporate. Thank you Hassan!! read more