This is a short term review for this ISP. Having been with a single service provider for over a…read moredecade one tends to be vary of the new upstarts when it comes to an essential service like internet. I was curious on switching my ISP as the fees kept creeping up and even with my well negotiated contract I was looking around for a new service source as didn't know what options I would have when renewing. I will give dotto one kudos for being persistent as after they initially got my contact they kept following up and even made it an easy decision to switch to their service with the penalty from the current provider. The installation was smooth and was done within an hour. I have a somewhat complex setup at home with some legacy equipment blended in with new tech. There was a technical glitch with the hardware on the legacy tech that made me connect with their support line a few times. They are quite helpful and being a smaller operation you even get the people who have dealt with your issue before hand. Believe me it's a big time saver not having to explain the issue again and again. With a few adjustments and troubleshooting on both ends I am satisfied with the service I have. I will update in the long run but so far a solid service. Update for long term usage. It has almost been a year and the service and support have been rock solid. A rarity IMO for the service industry in Canada. I am talking about no service calls requests after the initial issues, billing. The tech support went out of their way to help me out with a tech issue I was having initially. Updating to a 5 star rating (rare feat)

THE best internet provider in Toronto PERIOD I've been with…read morethem for several years and I have never had a single problem. They have extremely efficient and pleasant personnel and the most reliable internet service I've ever had, with reasonable prices (that never get jacked) to boot....kind of the opposite from the ratbastard telcos you're used to. I cannot recommend them highly enough and if you're fortunate to be in an area/building where their service is available, you'll be sorry if you don't sign on.

Yes, our Internet price has gone up since we signed up but that's with any ISP. I don't really…read morenotice that the speed is bad but sometimes when I do a speed test, we are getting less than we are paying for. Recently, we noticed an increase of our monthly bill of $2.50. After looking closely at it, there was some regulatory fee tacked on. My husband researched online and read that it is voluntary. He decided to call to ask for it to be removed. He got through to customer service right away (this would take hours with Rogers!) and they were very helpful & removed the charge and advised that we would be credited back the $2.50 paid on the next invoice. Overall, we are pretty happy with Carrytel.

The equipment set up as seamless and after a couple of weeks no service interruptions and great…read morecustomer response with any phone calls. Rogers needed a site visit to complete and outside connection and took 5 days to respond to the Carry request to service the Roger's distribution request. Glad there is some competition with providers and more with distribution would be better too.

I signed up for Telus TV, home phone and Internet; Its been the most horiffying experience of my…read morelife. Wonderful as the telephone sales man described it to me. Then the trouble started; The Optik TV was slow to load the offered program. Taking a long time to load future listings. They cancelled my home phone and promised to give it back within ten days; Didn't happen. I'm still getting calls on the Temporary number.After 15 days I'd had enough and starting to cancel as I was allowed to do within 30 days. Resistance at every turn; putting me on hold for (usually for min.) forewarned; I harrased berated and abused agents mercilessly. until 2 weeks later an escalation person gave me telephone number of John who stopped the service within 1 Min. He promised to send return documents; by the time I got off of the phone He had hung up and the service was stopped. Telus cut the coaxial cable so a technichan had come to repair that .Telephone help; was a joke; Hours and of hours listening over and again to the same Music that you,ve heard in elevators or waiting rooms. Telecom companies in Canada are a horror show and they all apply the same tactics. Check on review sites and see for your self. I was warned before hand about them.Telus have a F minus rating with the B.B.B. Rogers/Show is only a bit better.

I have 20 years old Toronto number. I have telus EPP corporate account. I just changed my company…read morefrom Eaton center by visiting in person. I don't know they sale customer personal data or due to none Canadian origin staff who may have some links with mafia or what I don't know but since that day I am getting wrong calls like I got a lottery or a prostitute calling me want to meet me. I am getting at least 10 calls a day. I went back to Eaton center try to explain and wanted to meet manager but sales staff said she is at back storage room but she cannot meet because she is looking after store retail not cellular service.

I signed up for a $35/month BYOD plan with pre authorized payments. I was told there was a setup…read morefee, but the amount wasn't disclosed. When I set up payments, Virgin's system offered to process the setup fee as a one time payment for $134.50 (why is this so high?) and confirmed it would be processed in 3-5 business days, with my balance showing as zero. I saved the confirmation. After the due date, I received a notice that I was late paying the set-up fee of $134. Customer service chat rep explained that the system "doesn't actually process one time payments" and "the system just says does that" and said I should have known this message was false. I was transferred to an accounting representative who repeated the same explanation and when I asked if he could just process the payment now - No, he wasn't authorized to accept payments. The $134.50 fee itself doesn't match any published Virgin Plus fees for a BYOD plan. The next month, I received a $40 bill instead of the agreed upon $35, and the bill needed to be paid. Curious, I asked the chat rep about the extra 5 and to check my preauthorized payments, I was told the system "just hasn't taken" it yet, the extra charge is tax and the best part "You don't need to contact us anymore, just read your contract." On their website, they state they are proud of their award-winning customer service. I've now requested that the $134.50 be corrected, but overall the experience has involved unclear billing, inaccurate system messages, and unhelpful customer service. I cannot recommend Virgin Plus based on this experience.

Awesome and professional service when signing up for a BYOP plan! Definitely would recommend…read moreWarren, he is a gem!

I joined Diallog but had to change internet providers a few months later. The CRTC states internet…read moreservice providers must refund any unearned money from the date the customer requests cancellation until the end of the billing term if paid in advance but Diallog's terms state they must be given 30 days notice. As such they tried to keep the money I had paid until the end of the billing cycle. They also did not return the modem deposit I paid. I filed a complaint with CCTS (the investigative branch of the CRTC for complaints) and after the CCTS investigated Diallog agreed to pay me the unearned money back and modem deposit provided I returned the modem, which I already had returned two months previously (and someone from Diallog had signed for the return). Diallog knows they have to return any money from the date of cancellation requested by the customer to the end of the billing cycle if the customer paid for the entire cycle in advance but they try to get out of it by saying their terms require 30 days notice. This amounts to theft in my opinion and I believe them to be very disreputable. Their tech support is also non existent unless it is during normal business hours. Save yourself headaches and go with another provider.

From the owner: Home Internet Digital Home Phone…read moreBusiness Internet Business Phone

I recently had an issue while upgrading my internet package to a faster plan, and I was fortunate…read moreto receive assistance from a support representative named Carla (I hope I'm pronouncing her name correctly). From the very beginning, Carla was professional, patient, and incredibly helpful. She spent nearly 40 minutes working with me to make sure everything was resolved properly. At one point, I accidentally disconnected the call, but to my surprise, she called me back and continued helping me without missing a beat. What stood out most was her dedication and genuine willingness to help. She guided me through every step of the process, explained everything clearly, and made sure the issue was fully resolved before ending the call. Her positive attitude, excellent knowledge, and outstanding customer service turned what could have been a frustrating experience into a very pleasant one. Carla is a great example of what exceptional customer support should look like. Thank you, Carla, for going above and beyond- I truly appreciate your help and the care you showed throughout the entire interaction.

The worst internet! I've signed up with them for 2 months and there has been 5 outages. Today I had…read moreto hotspot the entire day. No accountability. Their staffs via phone and chat couldnt care less. There's a strong sense of aloofness and attitude when you reach anyone, a lot of times they dont know about the outages until you tell them about it. Would not recommend!

They don't tell you about all the hidden charges like equipment fees or there extra service charges…read morethat get tacked on. poor customer service where they will not answer your questions but give you a line of BS.

An appaulingly bad company. Customer service and technical…read moresupport for internet is nonexistant. You cannot get through to them. When you call customer care, you are asked to leave a message, then immediately disconnected. Technical support is not support. I have been forced to use their webmail, that is 35 years out-of-date, because they will not help me set up an email client on my computer. When you call them, you are frequently cut off after a minute or two. DO NOT USE PRIMUS, YOU WILL DEEPLY REGRET IT.

I have been with Beanfield twice now and both times have been an excellent experience. Positives…read morefor me: 1. Up-front, haggle-free and worry free pricing. 2. Excellent customer service at all levels I have dealt with - installation technicians, and customer service on the phone and via email. 3. I like to support small/medium sized businesses as much as I can. 4. They use their own infrastructure (cable lines.)

Greedy company raising prices on customers with no improvement to service…read more Slowly buying independent ISPs across Canada and squeezing people for more money

pls do not fall in trap or rogers offering warranty through likewize. i paid for 2 years and now…read moredespite charging me 145 dollars, likewize is not honouring their warranty. i sent them my debit card statement and they said they need statement with card ending 4 numbers. these cheaters do not know that debit card payment does not have card ending numbers rather the account number. it is been 3 weeks and despite everyday follow up through emails and phones likewize and rogers are not honouring their warranty. they cheat you. i am thinking to leave all rogers services, once a cheater, always cheater! be careful pls and save yourself from their cheating tactics.

My 89-year old mother moved to a retirement home 2 months ago. She says the best part is "not…read morehaving to deal with Rogers". They have been overcharging her (and lying about it) for years. My many hours spent on the phone with them have resulted in exactly zero customer service. They are still sending her "overdue" bills to the retirement home. This is elder abuse, and it seems pretty intentional.