I saw Meghan, RN for skin tightening lasers. She used 2 different lasers tailored to my specific…read moreareas of concern after previously loosing 30 lbs. Exilis Ultra 360 and Vanquish ME. Meghan was professional and thorough. This was exactly what I was looking for! I'll continue to share my progress. I have noticeable results on my arms after 1 treatment! I am thrilled!CSpering

I have been to many weight loss centers throughout the Washington Metropolitan Area and while many…read morecenters seem focused on digging into your pockets and getting as much money as they can (without doing much work on your health beyond giving prescriptions with no guidance), that is not the case at Rivas medical Weight Loss. The staff took the time to fully answer all my questions and complete my health screening before getting confirmation that I was comfortable enough to follow through with the program. I even got to meet with one of the doctors for a lengthy consultation where he actually went through each page of the information in my folder and explained how the program could meet my needs and what was safe/unsafe to do while on the program. I look forward to working with the team at Rivas.

I can't say enough good things about my experience at Stem-Ross Weight Loss Center. From day one,…read morethe staff made me feel welcomed, supported, and never judged. They take the time to listen, answer questions, and guide you through the process in a way that feels personalized and encouraging. Appointments are always smooth and professional, and I never feel rushed. The team genuinely celebrates every milestone with you, big or small, and that keeps me motivated.

This is my go to place for weight management! The staff AMAZING! The Doctor is hilarious and they…read morereally care about your weight loss journey! I really appreciate you all!

There's never a bad time to get healthy!! Kerryann is not only brilliant but compassionate. She…read morecombines her knowledge of nutrition and medicine to help you get healthy and lose the weight for good. She can assess your needs and help you from any starting point to build towards your goals. Shes definitely helped me! If you're looking for a permanent solution to weight loss, no gimmicks, no fads, no starvation, then definitely consider Evexia!

What we're not going to do is rewrite what happened to make this sound like a scheduling…read moremisunderstanding or a communication issue on my end. That was never the issue. Screenshots attached. I spoke directly with Dr. Hank before traveling from Boston about my follow up and additional treatment so it could be handled during the same visit. I then arrived and found out he was not there. Your office told me he was in training and couldn't get out of it. Dr. Hank later told me he had a plumbing emergency at home. Those are two completely different explanations, and that's exactly why this felt misleading. Dr. Hank's text that "if travel and provider availability are important factors to you" is frankly absurd. Travel and provider availability should be important factors to every patient. That is not some unreasonable or unique concern of mine. Whether a patient is local or flying in, clear communication about who will be available and what to expect is basic professionalism. There are plenty of aesthetic practices that can perform these treatments. That is not the point. This was a follow up related to treatment I had already done with Dr. Hank, which is exactly why I flew in. Trying to reframe this as though I should simply go elsewhere completely misses the issue. As someone who also works in healthcare, I find the nonchalant handling of this especially concerning. Aesthetic practice or not, patients still deserve honesty, continuity, clear communication, and respect for their time. What's most concerning is not that something came up. It's the inconsistent explanations, the dismissive response, and the attempt to minimize a very valid complaint instead of just owning what happened. That's not a misunderstanding. That's poor communication and poor customer service.

Customer service is 10 out of 10 Dr Hank walked me through…read moremy treatment plan and made me feel very comfortable!!