After about 25 years, this branch, its staff and the way corporate failed to resolve our issues…read morehave caused us to move all our banking away from Key, including a few checking accounts, savings, safety deposit box, business account, credit card, etc. We applied for a HELOC in December. After multiple requests for our information (because the relationship manager couldn't seem to provide a document request checklist), they submitted the loan application to underwriting for 2X the intended amount thereby attempting to tie up all the equity in our home. We did not want this and had extensive conversations with multiple people about "the number". We only found out they submitted the loan application to underwriting for so much, because the approval letter had a "smaller" qualified amount. This smaller amount was still larger than our intention, and we had to ask them to adjust the loan documents to reflect the correct amount. Our credit scores each dropped 30 points after this qualified approval. The reason - "open real estate account balances too high compared to their loan amounts." This appeared after the Key HELOC application, so one can reasonably presume it is related. We never did move forward with a HELOC, so our debt ratio did not change. Our credit score has not returned to normal and Key is refusing to remove the credit inquiry. So - any HELOC we do get may well be more expensive due to this hit to our credit scores. Then, the loan documents were emailed to us from Outlook with no encryption. We wanted to make sure the loan amount was corrected. The branch manager was sure to include "Confidential" in the header and label the message "Loan Docs" just to make it even that much more tantalizing for the curious hacker. We now have LifeLock. We will be out $1,500 or so over the next 3 years while this passes through. It has taken months to get verbal promises of action from the "Executive Offices" only to have the staff member leave with no resolution and no action. I have spent dozens of hours moving our banking to another institution, because I refuse to work with Key any longer. I tried - having spent until now (5 months) - working on a resolution with downtown. The local staff were supposed to have training to ensure no one else gets their identities put at risk, but I cannot say they have. I do know we are getting hit regularly with increased warnings and identity attacks. Good luck if you decide to work with these folks. Be safe. If all you need is a local bank to write household checks, this is probably fine. This branch, with the exception of the counter staff, are not professionals. They are arrogant, ignorant and negligent. And, if the Executive Offices wants to respond to this post, you have all my contact information. Just pull Ester's files. I had been working with her since Jan/Feb. I'm still waiting for you guys to do ANYTHING to help!

A bank review??? Yes. I found myself needing a new bank, as the one I've banked with since my teens…read morewent and got all fee-happy. I like that Key is a local company, and they happen to have a legitimately fee free checking account. I went into this branch on a whim, and had a great experience. I worked with Becky and the branch manager (forget his name). She was so helpful. She took so much time with me to make sure I had the best accounts that were the best fit for my family. I am happy to give my business to a local bank with great customer service.

This bank branch is incompetent. Lot of attitude and lots of idiocy. The managers will tell you…read moreanything to open an account then the fun begins. Bank fees, online canned responses to customer issues, tellers that stutter and it just goes on. If you want to throw away about $3000 in bank fees and BS then go ahead and open an account at the avon branch. There are many choices in town so take my advice and move on!

Save yourself the grief and deal with a company that communicates accurately and effectively. Stay…read moreaway from them! I had a perfect credit score ruined by their terrible practices. I was a HELOC customer and they charge an annual fee. Well looking at the statement it appears the annual fee is charged to the line of credit. Nope, they bill it individually but they include it as a line item on your statement. So when I paid $40 over my minimum it didn't cover the $65 fee. The following month exactly 30 days later my auto payment hit again and paid the remaining $20. This scumbag company reported me 30+days late to the credit bureau and collections for essentially money that was paid to them that day. I never got a call, a letter, or an email saying I was late. There was no notification on my dashboard when I signed in every month. But the made sure to smear me on the exact 30th day late on $20 despite being paid that day. It took days to get an answer and I had to spend a few hours sorting through statements piecing it together myself because nobody could tell me why and no management would return my call. Despite no late payments in 3+ years with them they couldn't remove the late mark as a courtesy. The basically said it was my fault and they don't owe any phone calls, or email, or notifications you are late. I got one call it was from the collections dept 1 month later. I returned the call immediately and he said he had no idea why he was contacting me and to disregard. That's the only call I ever got. Now I'm preparing to get a loan to start a business and I run a credit checo and find I was reported 60 day late to TransUnion. So now I'm disputing it. This company ruined my 10yr record of over 1k payments on time. Perfect credit screwed by this circus of a bank. I paid 2k extra the month before and an extra regular payment but it ment nothing. All I needed was to know I was past due and I would of paid them no problem. I'm now trying to figure out how to take them to small claims or anything to return the favor. I have an appointment with a consumer rights attorney next week. Save yourself the heartache and stress and avoid this place all together.

I know it might not sound too exciting to review a bank, but here we go…read more.. First, I have had a home mortgage with them and a Home Equity line of credit for over 10 years. Their interest rates are always some of the lowest available and anything that can save me money is a plus in my book. Their online banking is easy to navigate and I feel very secure using it. The physical bank itself is very nice. A brand new, modern and brightly lit facility in a great location just east of Avon Commons and just west of Mitchell's ice cream - right in between shopping and snacking! The teller's I interacted with were friendly and I never had to wait for service. If you need a home loan or line of credit - Third Federal should be on your short list.

So I'm pretty much an online bank user these days but when I've had to stop in, the tellers have…read morealways been very nice. There isn't much traffic at this location so it's pretty easy to get in and get out. I did have a situation with a bill that I had just forgotten about. The payment was late by two days and I was paying off the entire balance. I explained what had happened and the bank manager kindly waived the late charge. Great job with the customer service!

This bank took my money. I had an account with them, and because I didn't use my debit card, my…read moremoney eventually went away due to their fees. I think this is terrible. I called the bank multiple times to try to get my money back, but they weren't helpful. Sometimes the people I talked to were rude. I wish I never used this bank. I had a misunderstanding of credit unions. It made me feel like the purpose of this bank is to take the money from people and not help them grow their wealth. This is sad. I also went to this bank for a mortgage, and they said no, but I went to another bank, and there was no problem.

We have multiple banks that we have relationships with, but my wife and I agree that Huntington…read moreBank on Rt. 83 Avon Lake is the most pleasant to deal with and everyone always knows us by name. Proactive banker to tell us about rates, upcoming promotions, etc. If you're tired of dealing with your bank, I highly recommend developing a relationship here.

Always friendly and the line is never too long. The inside is always clean. The atm is usually the…read morefastest route .