My wife and I recently used Third Federal Savings & Loan to purchase our first home, and are so…read moreglad that we did. Our Loan Officer, Crystal, was beyond friendly and helpful throughout the whole process from pre-approval to closing. She was on top of everything, replying promptly to all calls and emails and answering all questions we had accurately, explaining anything we didn't understand in a way we could easily understand. Their paperwork was simple and very clearly showed all of the pertinent facts. With a 60 day rate lock and low closing cost options that are exactly as advertised, I would recommend Third Federal and Crystal to anyone.

From the owner: Strong. Stable. Safe. Since 1938…read more Our values make all the difference. We're Strong, Stable and Safe.We're Third Federal Savings and Loan. We're known for giving our customers the lowest rates on loans and the highest rates on savings. We believe in putting our customers first and creating value for the communities we serve.As a conscientious lender, we simply believe that taking care of people, and putting them in the best position to achieve their dreams, is the best way for us to take care of our business. Without loyal customers, we wouldn't be the lending leader that we are today. That's why our customers will always be our first priority. We have a history of doing things the right way.Third Federal Savings and Loan was founded in 1938 with a simple mission: help our customers live better by offering low-interest mortgages, high-interest savings accounts and personal service that makes everyone who walks through our doors feel like family.To be a real value to our customers, our shareholders, the communities we serve, and our associates, we base everything we do on four guiding principles: concern for others, trust, respect and a commitment to excellence. Now after more than 75 years, we still work hard to make sure these principles show in everything we do. From our financial strategies, to our products and services, even to the way we answer the phone.

This location is a nightmare! Im glad closing the drive up banking windows made it easier on the…read morebank tellers now hopefully they will learn to greet you with a smile. Since this change there is always a line! Its ridiculous! Most of the time I walk in and when it looks like Chipotle at noon, I just walk out. Finding parking in their tiny lot and toting 2 kids just to walk in to find a long wait... aweful.

Great helpful staff!! Very proactive and caring about me and my family and making sure we know they…read moreare there to help!

Great experience! Wonderful team! Recommending this bank!…read moreI'm a customer of Dollar Bank since 2016. I have always liked the service of this bank. Recently, I had an issue with the international wire- I expected a large amount of money to be wired to my account. Unfortunately, money/ wire was lost in transaction between the overseas bank, corresponding bank and Dollar bank. Tracy Skelly ,one of the managers, came up with the help. She responded asap to my issue and made numerous contact calls to different departments. Tracy tried to communicate with overseas bank and gave me useful tips that could help me to get money. I really appreciated Tracy's assistance and support while waiting on the resolution of the case. After 50 days, the wire finally came to my account. However, I strongly believe that if not the help of Tracy, I don't know what would happen to my wire. Grateful and thankful for Dollar's bank team!

I just wasted two days effort and a week of time because this bank first wouldn't open my business…read moreaccount without a copy of my company's partnership operating agreement, ditching me to reschedule for a week later. During the second meeting they have an internal policy to have all partners come in to sign documents. I am the managing partner. Only I will be having this responsibility. I offered to send them the documents to be signed in front of a notary, but bankers insisted they had to sign in person even after I repeated three distinct times that was not possible. They just forfeited my good will and lots of future business.

I rarely leave bad reviews but I just have to with Huntington. Last night I spent over 45 Minutes…read morepaying my bills. When I went to finish it just closed! So all the time that I spent was wasted. I will say that I'm old and I double check everything against my spreadsheet and the accounts so it takes me a little bit longer. But why doesn't something come up on the screen and say your session is about to time out with a countdown timer from say five minutes. The second thing is Why when you go to use an ATM you can't make multiple transactions without re-logging back into the ATM machine. It's like a one trick pony. Why can't they ask you? This transaction is complete. Would you like to make another?

No complaints! I visited this branch when it was closed - I just needed to use the ATM. The…read morelocation is very convenient, and I felt safe here. I had no trouble making my transaction. I didn't have to wait at all. Even though it's in a very busy area, the bank itself wasn't overly busy. I would definitely return to this location if I was in the area!

We would like to give recognition to your branch manager, Joseph Ray, at the Chase Bank on Brittain…read moreRoad. We were so impressed with him, his work style, his knowledge, his personality, and his willingness to help us. He offered us all the time we needed to make sure our request was met. What a great asset he is to your bank. With him representing your banking system, we would rate you a perfect 10. He is perfect in all of his ways!

In their infinite wisdom, the powers that be closed the drive-thru windows. Now you have to park,…read morewalk inside, then all the way across the bank to the teller windows. That's just fine for people without mobility issues, but try it with a cane, walker, wheelchair, etc. Like I told the girl who waited on me, this branch is the opposite of good customer service.