I had a very good experience here and brooke Forrest was so so helpful! I would highly recommend…read moreto anyone

Essentially, Ultra checking is excellent but since 2021 they require 20 wipes a month to get the 5%…read moreinterest. I want to start by saying that I have been with United for 7 years and overall they have been reliable and fantastic to work with. I have not had a problem of note with my accounts. I have an Ultra Checking, eCash, URewards card, and had an auto loan also. I don't know why so many complain about the loan, maybe these people just didn't pay time; I had a clean experience. The main attraction is the unbeatable interest rate on your checking balance. Why -1 stars? This used to be for 10 swipes of your card per month; this was a mild nuisance to double check progress at the end of the month but easily worth the ~$30/month. Then it became 20 swipes and the operation became completely impossible. Some months I don't even swipe all of my credit cards combined 20 times. Insane!! So I stopped getting the interest and there is nothing I can do. This barrier is really unjustifiable when I can stick this cash on an easy access online money market account like vanguard. Why not fewer stars? Maybe they will see this and change. I hope so, because at its heart, this is a great local credit union.

I had the pleasure of working with Tyler from INOVA and his…read morecustomer service was top tier! Communication was great and he was very thorough with the whole process. I was with INOVA for years with my last car and glad to be back with them for my new car. I have never had any issue with them whatsoever. Thanks Tyler and INOVA!

INOVA made refinancing my car very easy. I had my car for 6 months with CarMax and they gave me one…read moreof there loans which sucked because it was a night monthly payment. I got a letter in the mail From INOVA researched them and then completed the application online it was fast and easy and a specialist got back to me in 2 days stating other documents I needed in all the process only took a few days and I was approved and pay almost $100 dollars less than I did with CarMax.

I recently decided to discontinue my membership at 1st source bank for several reasons. I did a…read morelittle research online and figured out that TCU was a option for me so I decided to stop into the Main Street branch to see about opening up a new checking/savings account there. Long story short, it was a great choice to do so and here's why. I walked in and was immediately greeted with a friendly welcome from Alivia, one of the employees that works there. She was very helpful and nice and made the whole experience/process easy and comfortable. I even received a thoughtful welcoming letter from her in the mail which even more so confirmed the fact that I made a great decision to join the Teachers Credit Union for my personal banking needs.

Truly appalling service and even more concerning levels of poor organization from this company. I…read morehave been absolutely floored by the incompetence and inconsideration this company has exemplified. My husband's dilemma was a direct mistake of TCU and took initial effort, not of the company, but of the customer, to complain on social media to get any recognition. This completely unnecessary debacle had to be dealt with by a 28 year old son grieving the sudden death of his father. You should be totally ashamed. TCU transferred the loan amount of Nathan's deceased father's car into Nathan's name, but not the title, so Nathan owed TCU money, but couldn't drive the car. TCU fucked up this painful process so bad, a TCU agent had to physically go INTO a BMV branch to explain how they messed up so badly in order to get the title in Nathan's name. It took him complaining on FB to even get attention to the issue. He spent probably two months just being transferred around the company and being hung up on. So they took forever to finally get the title registered in his name (literal months) and the car just sat there and couldn't be driven. Since the car sat for so long, it has all these issues now and they refuse to give him any kind of compensation for repairs. No, I'm sorry, they offered him $200, which is a slap in the face.

We've been customers for a few years now. I had to go on a medical leave and for planning purposes…read morewe contacted them about the possibility of skipping a car payment and a truck payment just to be safe. As it turns out because our payments have been on auto pay for the whole time of our loans and we pay half of a car payment every two weeks. We were actually two months ahead on our car payment and were advised by the representative on the phone that we didn't need to skip a payment because we were already ahead with nothing due until October. This was in July and we also checked their website which also said nothing was due in September. They since have said that it was too early for it to show us that however, on September 12, I took an additional screenshot that said zero dollars due on September 5. Yet they continue to harass us for a payment. They said it was too soon on the website to show that anything was due, but how can seven days after the payment being due be too soon for the website to show that something is due? And also if your website is wrong, then your live representative should not have also acknowledged that we were ahead. The fact that we were ahead really made sense considering that there are some months that we pay a car payment and a half because we pay half of a car payment every two weeks. Furthermore, when my husband asked them to pull the tape for the recorded call the lady says that we acknowledge that we owed a payment in September, this did not happen. I was standing right next to my husband when he had the conversation and we even discussed with the representative what the website said. When my husband asked to hear this call, she said she didn't know if we were allowed to hear it or not so not only do they record your calls and refuse to possibly let you listen to them to validate what was being said. Their website is inaccurate. And now they are harassing us. We have literally never been late with a car payment and this is how they treat us. And now they are offering to let us skip payments that shouldn't have already even been due if we pay an extra $50. Again, I do have a time stamped screenshot showing seven days after the date they are saying the payment was due that it said we had zero due.

Tyler helped me out so much and was aways quick to answer my questions. He seamlessly helped me get…read morepre-approved for a car and to get the dealership out of state the check so quickly! Never even had to step in the bank!

Best customer service ever experienced with a financial institution and very responsive and…read moreefficient when we secured our loan with Sturgis. Thank you

my experience with Pita was grate!!!!! she was very…read morewelcoming, helpful and friendly, I appreciate all your help she even helped me with a job Now that's great customer service !!!!!! Nicole

great service will go back. Fast friendly experience made my first time loaning easy and worry freeread more

Awesome place to get the money you need when you need it. Great people to work with. If you need…read moremoney and quickly, this is the place to go.

Great customer service! The girls are very friendly and helpful!…read moreHighly recommend them.

Best independent tax preparer you can ever have. My family trusts him with all our financial…read moreconcerns.

Carl always takes good care of me, and has helped me not just prepare and file my taxes properly…read morebut also helped me amend past taxes, of which I was missing big returns from for being a student. I have used his services for years.