I've had some pretty difficult transactions - setting up trust/estate accounts when the co-signer…read moreis in a different state. Their manager, Leah Chafin, is amazing. So kind and patient. She sat with me for nearly 2 hours coordinating with the other out-of-state branch and their regional help center to get everything done. Such personal attention. The 2nd time, I had a similar need, and I was with one of her associates and she came over multiple times to help, and was checking in on her other employees to make sure they had their breaks and see how they were doing. The next day, she worked with me through her lunch break to get the new account set up (once again, working with an out-of-state branch). I've always had great service at this branch, and even without an appointment, never waited long if I needed specialized service.

Miss Vicky was so nice and helpful. This location is conveniently located in the corner so it's…read moreeasily accessible. They have drive-thru ATM and also tellers. Came here with my sister and she likes their bank.

Great customer service with a small town feel. They know my name when I walk in the door and I…read morealways leave with a smile. Perfect for local business owners who want to keep their money in their town and have personalized service. Highly recommend!

This is the first bank in 30 years that declined to open a bank account due to my credit, although…read moreI am a government employee for 3 years. So much for "Metro partnership" and "community". Stay away

Statements come months apart. Our last is September 2025. The branch on Bell Rd in Antioch. The…read morebranch on Old Lebanon Rd in Hermitage is hit or miss.

This bank apparently has chosen to shut down their drive through except for the ATMs. I stood in a…read moreline the other day that was out the door and there were only two tellers open at the windows. There were several other employees running around, but no one made any eye contact with the customers in the line and they kept their heads down as they walked past the line several times. I heard one teller state that the drive through was closed to give a better customer experience. Well having to come inside and wait in a line out the door for 25 minutes was a horrible customer experience. My boyfriend was with me and said that I should look into the Wells Fargo next door where he goes. Very disappointing experience. 2nd experience at this location. $15 fee for a $67 cashier's check. And the girl beside me walked out when they wanted to charge her $9 to cash her $45 check. It's a hassle to change banks but I think it is going to be worth it.

Had to come to the branch to find out why an online deposit failed. Got a confirmation two weeks…read moreago that my deposit was accepted but my $3k never showed up. No one here mid Friday afternoon! Don't leave a GD sign on the door saying to just use the app. If an app could take care of my business I'd have saved my time and gas, stayed home and used it. Been with this bank almost two decades but this is the very last straw.

Clean place, and very nice and helpful employees! They get what you need done. They don't have all…read morethe currency though. I was looking for $2 bills but they didn't have any which disappointed me. The other Wilson Bank near Publix and Sonic had $2 bills at least. Overall I give this place 5 stars!!

I've been a member of Ascend since 2006 and I've gotten to see all the technological advances…read morewithin the company. They have a great app, I enjoy the drive-up tellers (usually), but as a company, you shouldn't lose the human aspect in all those technological advances. Example...this location has one drive up teller service. At peak times (lunch and end of day because that's usually when I can get off of work to go), the line can get long. And even when you've waited to get to the teller service, you still have to touch the screen and STILL WAIT for someone to be available...For those who have never banked with ascend, their drive up machine is connected to a call center for someone to assist you, instead of just employees working at just that location...So i tried going inside for faster service. There were 4 employees available and they were chatting it up when I came inside. I told them that I needed to do a check deposit, but also felt like I needed assistance from someone since I did a legal first and last name change. They sent me to another machine that was located on the inside and I had to wait...again for a customer service rep to be available to make my deposit. Again, there 4 employees available and they were not helping any other customers. As a matter of fact, they were just hanging out one person's office and having non-work conversations. They could've really expedited the process for me and make things quick and easy, instead, they sent me to a machine and let the people inside the magic box do the work for them. Human aspect...totally gone.

From the owner: Ascend Federal Credit Union is a Middle Tennessee not-for-profit financial cooperative owned and…read moreoperated by its members for the benefit of all who belong. This full-service financial institution offers mortgage and auto loans, credit cards, checking and savings accounts, retirement and investment services, youth accounts, a mobile app, online banking, phone banking, and fee-free access to more than 55,000 ATMs worldwide. With a brand promise to educate and help members become effective financial stewards, Ascend offers a financial education center, a budgeting tool, financial calculators, financial education seminars, and annual scholarships. Federally insured by NCUA. Banking without the Bank ®

Just over 3 years banking with Ascend. They have provided a great experience with all the perks of…read morebig banking in a credit union scale.

Wow. This is the worst banking experience I've ever had. First of all, they ran two hard inquiries…read moreon my credit which was a ding. Secondly, they haven't been able to get linking our accounts with our kids correct, even after multiple in person visits. Lastly the charge you a monthly fee even when you have over $10k in your account. I can't find a single benefit to this financial institution.

this branch does not answer their phone nor do they have voicemail. I literally called and didn't…read moreget an answer till the 11th call. Additionally, after being a Regions customer for 30 years, I make one cash deposit in six months more than six months, and this bank sent me a letter accusing me of structuring deposits which is illegal. This is outrageous.

So I go thru drive yesterday before work. So happy to pull up and no one in line. I ring ask Mary…read morefor deposit ticket and fill send back and was depositing a escrow check from swbc for 821 from the sale of my house, I have made my swbc mortgage from this bank account for 5years--- Waited about 8 min no nothing no hold I'm still working no nothing so i rang and ask if there was a problem. Mary very rudley said her computer was having issues and its gonna be a while Im like what you could have told me i would have been came in and its no one but me I go in get a marvin who act like he didnt know workers names and he does deposit and give me 220 less cash I ask for lady name in drive thru and manager since I wasn't available. I wake up next morning and my $821 check was under review they gave me no notice of check on hold nothing and why would it be I have over S20,000 bank and my 3 children and husband has accounts so why am I get the worst customer ever because I am black women with good teeth. My payroll checks are nearly 4,000 by weekly I don't have over drafts dont have a problem account just black . So I call Mary wont transfer to managers VM and left me on hold 20 min this place on Lebanon Rd should be shut down

In all honesty... I'm shocked that the customer service was subpar! I was rushed like no other! I…read morehope I don't regret opening up a account with these people! I hope that I can give them a 5 Star rating in the near. Part 2 I forgot to send my first comment. That was about four weeks ago. Well I'm back again on today. So freaking rude... The document that I needed to turn in (because the customer service rep failed to get it from me the first time...) I did not have.This lady begins to attempt to chew me out and tell me that if she doesn't receive it she is going to close my account. I looked at her without a smile on my face and simply said... "At least you could smile at me when you're talking to me... Please do not talk to me as if I was some kid. I will bring back the documents as soon as I can. I hate the fact that I feel like it's 1960 when I walk into this particular credit union. This place is so unwelcoming or maybe it just seems like that to me which really is the only thing that's important when you're dealing with my money."

I worked in smyra when I joined the credit union I think in the late 80's and I am still a member…read more I gave my children & grandchildren their first checking account with Old Hickory.