I bank at the Fairfield location, but I have also dealt with this main branch. The experience has…read morealways been the best it could be. After having an incredibly bad experience with CITIBANK I found refuge with Phoebe Kerby and her team close to home. I wasn't particularly unhappy with Fifth Third bank but the atmosphere at LCNB is so extraordinarily wonderful that I moved all of my Fifth Third money to LCNB as well. LCNB is the only bank that I will every need.

What can I say? I love US Bank. There isn't any BS, and I'm treated with respect every time…read more This one is right across from King's VW, and I went to buy a car today. I got my paperwork from the dealership, headed across the road--driveway to driveway straight, and within a few minutes, I had a cashier's check for the total. It didn't matter that I was about 60 miles from my house in a different state. That wasn't always the way with banks claiming "N.A."--national association like Bank One. I really wish they'd had US Bank in Florida when I lived there. The only place in the state I found them was inside Seaworld. It's a great bank and this branch was just as great as any other I've visited.

My ex recently had a shoebox dropped off for me by an intermediary. It contained items related to…read morethe home equity line of credit that I was to be responsible for after the divorce. There was a checkbook, a debit card and a note, stating the next payment due date. What he didn't tell me was that the payments on the credit line were directly withdrawn from the checking account (which, of course had no money). Although I mailed in payments, the bank continued to slam the checking account with insufficient fund fees, (notices of which were mailed to my ex) and the credit line with late fees, (notices of which went to my ex). The checks I had sent were returned...to my ex. I finally, through two visits to the bank branch and one lengthy phone call to the banking center, got the situation straightened out. I asked the bank to waive all the fees, since they admitted I was NOT intentionally late or overdrawn, and had made every effort to rectify the situation as quickly as possible. The phone lady said I can't do that here, it has to be done at the branch. The branch lady said I can't do that here...

We've been with Center Bank in Milford for years. Always friendly & helpful service! I've had no…read moreissues with our personal or business accounts here. Have also had things notarized for free as a customer. We left all our big business bank accounts because they didn't align with our values (they help fund oil pipelines in native land, etc.). We are more comfortable with a smaller bank that actually knows who my family is.

Place Is poor management period I was with them when they first opened and continued to decline…read moreyear after year missing up on deposits , managers doing nothing including Angela in milford , no call backs as promised no follow up , accepting closed debit cards as ach which is fraud on closed account that was closed for 10 days .stay away from this place I am calling ohio attorney General making a complaint with them also and the better business bureau as soon I get back in town and closing all accounts down

Love this branch!! The workers are incredibly friendly and can help you with everything you need. I…read morehave never had a problem using their services and have been banking with them since I moved to Ohio 8 years ago. Convenient location on Main Street in downtown Mason. Interior is lovely and there is an ATM in the drive thru area. Highly recommend coming here for your banking!

Okay, so we are not too pleased with 5/3's new accounts and changes, but we like the fact they have…read morelots of ATMs and Kroger branches, so we'll stay with them a while longer. This is by far our favorite branch. They always give our dog a treat when she goes on bank runs and they are super friendly. They even went above and beyond helping research an online banking matter when the online banking customer service people were no help at all.

I had been locked out of my mobile banking and I was informed via the 1-800 number that I had to…read morepresent my id at a Key Bank branch to regain my access. As there is no Key Bank local to me, I ended up at this branch as a trip to Jungle Jim's (down the road) was also planned. The 3 Tellers inside of the bank were extremely helpful. As this was (I'm guessing) a somewhat unusual situation, I spoke with all 3 Tellers who assisted in the process of getting access back to my mobile banking. Between making different phone calls, waiting on hold and then assisting me with setting up my new mobile banking account, the process took approximately 45 minutes to an hour. While I was waiting I took pictures of this adorable piggy bank. I wanted to request a piggy bank for myself, but I refrained...lol. 5 star experience today at this branch.

Deposited a check and they are treating me like I'm trying to scam them or something. The check…read morecleared on the 21st and they still aren't releasing my money it is now the 24th. They keep telling me different stories. Nobody knows anything or how to do their job. They have the worst customer service ever. Do not bank here.