They greet you as you walk in the door! Always so friendly. Love this bank! They always make you…read morefeel welcomed

Save yourself the grief and deal with a company that communicates accurately and effectively. Stay…read moreaway from them! I had a perfect credit score ruined by their terrible practices. I was a HELOC customer and they charge an annual fee. Well looking at the statement it appears the annual fee is charged to the line of credit. Nope, they bill it individually but they include it as a line item on your statement. So when I paid $40 over my minimum it didn't cover the $65 fee. The following month exactly 30 days later my auto payment hit again and paid the remaining $20. This scumbag company reported me 30+days late to the credit bureau and collections for essentially money that was paid to them that day. I never got a call, a letter, or an email saying I was late. There was no notification on my dashboard when I signed in every month. But the made sure to smear me on the exact 30th day late on $20 despite being paid that day. It took days to get an answer and I had to spend a few hours sorting through statements piecing it together myself because nobody could tell me why and no management would return my call. Despite no late payments in 3+ years with them they couldn't remove the late mark as a courtesy. The basically said it was my fault and they don't owe any phone calls, or email, or notifications you are late. I got one call it was from the collections dept 1 month later. I returned the call immediately and he said he had no idea why he was contacting me and to disregard. That's the only call I ever got. Now I'm preparing to get a loan to start a business and I run a credit checo and find I was reported 60 day late to TransUnion. So now I'm disputing it. This company ruined my 10yr record of over 1k payments on time. Perfect credit screwed by this circus of a bank. I paid 2k extra the month before and an extra regular payment but it ment nothing. All I needed was to know I was past due and I would of paid them no problem. I'm now trying to figure out how to take them to small claims or anything to return the favor. I have an appointment with a consumer rights attorney next week. Save yourself the heartache and stress and avoid this place all together.

I go hunting a ton. OK, I never do, to be honest. Thank goodness…read more What a beautiful old bank with a beautiful old building on top of it. Absolutely gorgeous. Not a lot of people actually bank here but the building itself is definitely worthy of the star rating. A relic from old Cleveland, and a beautiful one at that.

I've been with Huntington since the Chemical/TCF merger/buyout…read more Have been very happy with most of the interactions I've had with most branches. I like that their ATM Machines let me choose my denominations etc. I also like the text alert system that keeps me informed of all my accounts activities, So I purchased a boat in 2003 financed with Chemical Bank. Paid it off years ago, at least 5. I have an individual that wants to buy my boat. I told my wife to find the title. Of course there is an open lien box that we failed to have Chemical Bank sign off on when we paid off the boat. That's my fault. I assumed it would be QUICK EASY PROCESS to get Huntington to sign off and Bobs your uncle. Wife called Huntington and they said they would send it in 10 days. I said that's silly, I went to the local branch and asked why it should take so long to prove that THEY have no lien status and never did. Simple question do I owe you money or don't I. Its been 17 days since my wife opened the case. I lost the best cash buyers over it. Huntington will not take calls, I've had to go to the branch 3 times to check. Worst customer service I've encountered in a long time. Their inability to perform a simple sign off, for something they never were involved with in the beginning, is totally ridiculous. Not going to threaten leaving the bank but there are a ton of others that may be more efficient. i will be bank shopping. They cost me $12,000 in the short run. Maybe for another year. summer is almost over. The window to sell a boat in Michigan is a very narrow window. They ruined my sale for sure.

Jessica Wilson was amazing!! She helped my wife and I purchase our leased vehicle at a time when…read moreeveryone else gave me the runaround. She called, emailed when she said she would and made sure everything was right. She even had another great Cardinal employee Brett Sandy help as he is located near me for paperwork. I can't say enough good things about her and highly recommend her. Thank you!!

Bankers here are always so friendly! Fast and efficient as well. There is usually no wait through…read morethe drive through or if there is, it is always a very short wait. No complaints!