Financial Plus Credit Union

4.3 (7 reviews)

Banks & Credit Unions

Closed • 9:00 am - 5:00 pm

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Financial Plus Credit Union - New building - Banks & Credit Unions Near Me - Ottawa, Illinois

Financial Plus Credit Union - Financial Plus Credit Union - Ottawa Branch) - Banks & Credit Unions Near Me - Ottawa, Illinois

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Lee C.

11 months ago

Got home equity loan with financial plus. I had the absolute pleasure of dealing with the loan manager Jamie Hogue. Very kind and professional. He answered all questions quickly and thoroughly. Always responded promptly to all forms of communication. Made the whole process an absolute breeze. Felt like I was in safe hands the entire process. My family and I couldn't thank him enough. Will seek his help most definitely in the future read more

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Paulette S.

11 months ago

I had an unpleasant loan application process with FPCU/Ottawa. I applied for a loan and never heard back. I had to follow up multiple times to no avail until the last call when i was placed on hold for several minutes until they sicked their CEO on me yo give me the bad news. I applied for a loan with another local bank and was not only approved for that loan but have since applied for and received approval for a 2nd loan because of the exemplary payment history i have established anx jncreased credit rating. Gee, my original review of this unfair customer experience was found to be deleted. read more

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Nathan Z.

1 year ago

FPCU has been a wonderful experience for my first mortgage! My loan office Jamie has gone above and beyond with assistance, clarification, and education on how everything with flow. He has always been just a quick call away and is always eager to help me out. I highly recommend FPCU and Jamie! read more

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Alysia D.

Elite 26

188

333

192

5 years ago

I have been a long time customer now. So glad staff was able to assist me in what I needed. I have enjoyed banking with financial plus even though I do not live in the area. read more

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Jim S.

3 years ago

Very professional always have my back, and excellent security in regards to credit cards and my accounts. Love the way I can pull up and keep track of all my banking online. No wonder you are one of the biggest institutions in the Illinois Valley. The read more

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Amanda Rose H.

183

7 years ago

This location employs some of the nicest workers I have ever encountered. If they are very busy, they attempt to open another teller. They take their time with you when needed, are personable & helpful. I really like the staff in charge of the visa department but I suggest they have another person fully trained to cover for the main woman when she is on vacation. Some time ago, I had a visa issue which needed dealing with ASAP, but because she was unavailable, I could not do so. Because of this delay, I missed the date for re-cooping approx $3,000.00 from an entity that owed me the money (long story). If someone else would have been there, trained to fill out paperwork, fix my transaction, etc... I would have recouped the money; however, because no one could do this work, I was stuck. I tried, it was not my fault, but I was still unable to fix the situation to my benefit since no one was capable of doing the work by a certain date. This is really my only complaint. read more

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Herbert G.

13 years ago

This is THE place to bank at in Ottawa. . . as a member of the credit union you're treated exceptionally well---over the years I've had accounts in other towns, in other banks, etc., and there is simply NO place that has been as good as Financial Plus. The place has the area's most up-to-date technology; the staff is smart and helpful. It's not a bank. It's BETTER than a bank! :) read more

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More info about Financial Plus Credit Union

800 Chestnut St
Ottawa, IL 61350
Directions
(815) 433-1496
Call Now
Visit Website
http://www.financialplus.org

From the Business

Specialties

Financial Plus Credit Union is a financial cooperative, owned and operated by its members. This is what distinguishes the Credit Union from other financial institutions. Members put their money in a variety of savings accounts, and that money, in turn, is lent to other members

History

Established in 1951.

Financial Plus Credit Union was founded in May of 1951 by Charles Munks, President of Local Union 19, Federation of Glass, Ceramic, and Steel Workers of North America. The Credit Union originally served union employees of Libbey Owens Ford Glass Company and was named Glass Workers Credit Union. It operated in a small area in the Local 19 office building. Over the years, the charter was changed to a community charter, and Glass Workers Credit Union was renamed Financial Plus Credit Union in 1988. Today, Financial Plus is over a $150 million dollar financial institution with three offices and over 19,000 members.

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The First National Bank - Ottawa

(2 reviews)

I recently worked with Mary Beth LeSeure, Mortgage Loan Officer at the First National Bank of…read moreOttawa, IL. Mary Beth and her team worked seamlessly with my realtor to make my home-buying experience amazingly efficient such that we were able to close two weeks early! After I had given Mary Beth the documents she needed, she took care of everything, always keeping my real estate broker and me apprised as things moved along. She was there for me every step of the way.

Wanted to obtain a 1099nec blank form for our business. We have had our household account with them…read morefor 40+ years. Staff didn't know what 1099nec was, when explained, wouldn't transfer to someone more knowledgeable, and wouldn't provide because we don't have business account with them. Never did receive a simple yes or no, just a run around. Did get form from another bank which did not have our business account either.

Marseilles Bank

(1 review)

I speak to lenders (banks) many times a day. I just had the most awesome experience with Georgi and…read moreAshley at this bank, I only wish they were closer. No runaround or nonsense, just extremely pleasant to deal with. If you are looking for a great place to do business, this is definitely the bank for you.

OSB Community Bank

(1 review)

Great service! The teller took the time to help me and get to the bottom of my problems- then…read moreexplained why I was having the difficulties. Very friendly, helpful and knowledgeable.

From the owner: It is the vision of OSB Community Bank to be the premier community bank in our market area by…read morecreating a true differentiation between us and all other financial institutions in the communities we serve. We will provide employees an environment that encourages ownership in the company while recognizing their professional development, creativity and ambition. We will operate within all regulatory guidelines while fostering an environment that promotes respect and accountability. We will accomplish our vision through a commitment to good decision making, profitable growth, customer service and community involvement.

Old Second National Bank

(1 review)

I know Holly personally, and she's seriously amazing! She genuinely cares about people, and I can…read moreonly imagine how well she takes care of her members. Old Second is lucky to have her!

From the owner: Unlike other Chicago-area banks, our heritage traces the advancement and evolution of the banking…read moreindustry and the growth and expansion of the Chicago metropolitan area. As Old Second expands throughout Chicagoland and the surrounding communities, our commitment to a better banking experience remains steadily on course. Backed by an unwavering sense of financial responsibility and focus on humanity, we've persevered through the most challenging and rewarding economic climates and historical events since the late nineteenth century. For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. Member FDIC. Equal Housing Lender.

Midland States Bank

(2 reviews)

I recommend in person transactions, helpful and pleasant. Online experience is nothing less than…read morebrutally horrible. It appears they're trying to bury your own information as opposed to the former online site which was great. Another useless attempt to serve themselves over customers.

This bank has been nothing but trouble since they took over. Really miss Union/Centrue Bank.read more

Financial Plus Credit Union - banks - Updated July 2026

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I was just looking up info on my bank and couldn't believe that anyone would have anything bad to…read moresay about FNBO in Yorkvill. Are we talking about the same location? FNBO in Yorkville, IL? Because every time I go in that branch...and I mean EVERY SINGLE TIME...everyone is kind and cordial and they know me by my first name. I do my business banking there as well and the personal bankers ALWAYS go out of their way to assist me with bank wires and other transactions and have every ready for me exceptionally fast. I absolutely LOVE this location and HIGHLY RECOMMEND FNBO Yorkville! Simply the BEST!

My review is for FNBO in general and for experiences both at various branches and with the call…read morecenter. FNBO offers excellent products. Their credit cards have low interest rate and no balance transfer fees. Their Free Checking does not charge ATM fees when you use another banks ATM and is part of the Allpoint Network. They have ACH transfers on their online banking so you can pay a person directly to their bank account without forcing them to use an App such as Zelle, Paypal or Venmo. And they make the first $100 from mobile deposits available immediately. Their online only division, FNBO Direct pays very high savings account rates. Now the negatives. FNBO takes pride in being the largest privately family owned bank in the US. You should not be fooled when a business claims it is small or family owned, they can still provide you will poor service and treat you just like a number. In my case, on numerous occasions I have not found call center and branch reps to be very knowledgeable, nor do they necessarily value your longevity as a customer with them. In my experience, this bank generally fails to inform you of any expectations or policies that they may have that can affect you. When I made a large deposit to my account, they didn't just put a hold on the deposit, they froze ALL of my FNBO accounts for almost two weeks without telling me. When I reported my credit card stolen they CONTINUED to pay automatic payments with my new account number claiming this was the norm, my other banks didn't do that. They closed a small credit card with a $500 limit that I cosigned for my son who has had bad credit his entire adult life. My son had that card 17 years without a single late or missed payment. They waited 17 years to cancel the card? I have great credit and another FNBO card with a much higher limit. This is how they treat a customer of 17 years! And most cases when you call a branch, they don't help you. I called two Illinois branches to see if their ATM's accepted deposits because on the ATM locator, they weren't listed as accepting deposits. The people at the branches didn't even know if their own ATM's accept deposits. And they would transfer me to the call center where the reps were confused as to why my call was even transferred there.

Morris Currency Exchange

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(7 reviews)

Very quick and to the point while friendly and patient. Sometimes a wait but looks like they always…read moretry to figure out what the customers need.

If you want a price on the phone that's different then when you go in person, then this is the…read moreplace to go. Wouldn't recommend at all-they clearly don't give out accurate information and the first time experience was the worst!

H&R Block

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Went to do our taxes, greeted when we walked in the door, place was very clean Great experience…read moretotally recommended , Tricia was awesome

DO NOT FILE HERE IF YOU WANT AN ADVANCE ON YOUR TAX. The…read moreadvance Loan that this people offer is not based on your Tax Returns. Its based on your SS history. this is my first year filing income tax and my firs year with a SS# so I have no history. this is nothing but False advertisement to get you to file with them. H&R Block Representative Tricia Bacha was acting very rude to one of her employees, demanding she would do a better Job and while costumers where listening to the conversation. Very Loud. Will never go there Again .

Chase Bank

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The tellers at this location are very nice and professional. As I walk up to the drive through…read morespeaker they greeted me right away and assisted me with care. It was not too busy so I was in and out in no time. This is one of my favorite Chase branch locations in Illinois. Overall experience was great with no problems or complaints at all.

They changed their hours to 9a-5p. It's not convenient at all. Then in the drive-thru lanes, they…read moretake 3-5 minutes to get your transaction started. I'm guessing they're short staffed. That's greatly affecting the quality of customer service here.

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Mandy provided excellent customer service and does every time I reach out. We have been with this…read moreagency for over ten years now and they are always willing to work with us.

Sold house, told them when to stop the homeowners, they did it a month early, 3 months later still…read morewaiting to get a refund check from them, and guess what Today i got a bill from them saying I own them money for the homeowners. I dont trust them. Worst agent office I have ever ran across.

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RIP FSB. Farmers…read moreState Bank was a fabulous institution, nearly 100 years old when it was bought up by the big, mean Citizens First National Bank of Princeton. Just as there will soon be no independently owned coffee shops, grocery stores, or... well... anything, so goes the hometown bank. [In interest of full disclosure, my mom works at FSB (now Citizens) and I worked a summer during college. Their basement was spick 'n span after my tenure.]

Matthew Seidel - COUNTRY Financial representative

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matthew Seidel makes it easy to make a payment with the payment plans available !! Its nice to do…read morebusiness with an agency that cares!!! LAURA GUNN

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Edward Jones - Financial Advisor: Ben Sisk

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Ben Sisk and Tom McLaughlin are great financial advisors and helped me get my portfolio back on…read moretrack after a very bad experience with another advisor who lost me a ton of money. Very polite, friendly and knowledgeable and explain everything in layman's terms. I have recommended their team to many friends and family

Allstate Insurance: Kelly Freschi

3.0

(2 reviews)

It is hard to believe that this Insurance has a 5 star rating, must be computer generated and or…read morefriends and family. My experience with this location is one of racism and a lack of professionalism. I stopped by to get information and possibly buy flood insurance, but I encountered a person with no manners and who was extremely disrespectful, to the point that she never offered us a seat. It is shameful to still have people who think that skin color or appearance makes a person better. On top of that, when I called to report the situation to the company, Allstate kept me waiting for over an hour. This happens when a company is only interested in profits, and reporting bad service is not their priority.

I finally got my quote and have been with this agent for a couple of years now. Overall I have been…read morehappy with the agent and Allstate.

Matt Mallon

3.0

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Matt is my go to guy whenever I'm in need of a loan. He makes the process quick and is easy. He…read morealso responded fast to any questions I had. Definitely goes above and beyond.

Do not do business with them. I am shocked to see many reviews of the same type of service we…read morereceived on the BBB website but not here. My story nearly echoes the same things others state on the BBB website. They wanted all banking, income and debt info but were never in the office to receive it. Every time I went there, I would have to send an email asking when someone would be in and the reply was ALWAYS "what time can you come in tomorrow"? Never same day. Was told to bring in contract Friday, got there at 2PM (because previously told they take lunch from noon-1:30), nobody there, emailed Matt, received reply it's a holiday weekend (Memorial Day) and they will be back Tuesday. Then it took weeks for a "pre-approval" and they ran our credit every which way. They never answered calls, questions were just general answers you can find on the internet, we were always put on the back burner, finally said they had all the info needed but I had to give them $600 before they could sent it to underwriting. I had already paid with a money order two weeks earlier but then got a call from their processor stating they never received it. That got straightened out when the processor called me. She told me it was now between her and the underwriter so I told her I had been in a nightmare dealing with the unprofessionalism of the Morris location and she told me I was done dealing with Matt Mallon and she would let the RM above him know of my complaints. I told her I didn't want my complaint to jeopardize our loan. I was told we "are very well qualified". A RM never called me but BOOM, next morning the appraiser calls to tell me the appraisal has been canceled by Matt. I call the processor and she sends a text 18hours later saying that there is a problem with an old student loan on my husband. I get an email from Matt simply stating that "it didn't work out" and they will send $450 back to me in "a few weeks". I was SHOCKED! This is over a 4k loan that I can pay off by snapping my fingers; it's literally nothing in the scheme of buying a house. So Matt says he's sending it back to underwriting and I'll hear back in 5 days. I get an email 5 days later saying " attached you will find your denial. This action has been taken at the direction of your Loan Officer, who submitted a request to deny your loan file." The attachment then says "Reason for Denial- Insufficient Income". So is that the income that he had proof of a month earlier while they wasted our time and took our money? Is that the income they had when they said there was a problem with an old student loan? Is that the income they had when they said we were "well qualified" for the loan? The first email said it all. The Loan Officer requested for the loan to be denied. Not because of our income, but out of retaliation. Do not do business with this company. EVER.

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