This Chase branch location is right off the interstate 80 in Morris, Illinois and is very…read moreconvenient and reliable for people living in the area or passing through very often. The inside of this Chase is very nice and clean plus everything seems so organized from the great staff to the helpful managers. The drive through line at this location is very nice and not too crowded. Overall this Chase branch location is pretty decent with no complaints from my end.

NEVER COME HERE. I was made a fool of at this location for the first time in my life so bad that I…read morehad an anxiety attack. I went in with a personal check from my employer and Armando the manager had me waiting for 20 minutes while they huddled behind the desk and the rest of the customers in the lobby stared at me behind the counter. Afterwards they refused to even talk to me or cash my check and told me to take my check elsewhere . I ended up taking my check to Joliet chase and Jackie behind the desk was so happy to help me and checked the system and explained the issue to me and I was able to receive my money. She even apologized for what happened to me at three morris location. Armando is a judgmental racist negative rude person . When I called the location he refused to acknowledge the situation and told me he would do the same if I came back.

Utterly horrible service. The worst bank I've ever used. I've only been with them for a few weeks…read moreand I've had nothing but problem after problem - no fault of mine. The longest hold times of any bank, at an average of about 50 minutes on hold before I could even talk to anyone. Save yourself and bank somewhere else, I'm closing my account ASAP.

If you're in the market for a mortgage or refinance, you may want to look elsewhere. The Loan…read moreOriginators are fine but once you get to the processors & underwriting it's a total nightmare. The processor even lost it in talking to my homeowners insurance agent secretary & hung up on her. Very unprofessional. I had always thought of First Midwest Bank as one of those solid Midwestern institutions, not so much anymore. They also don't seem to be a bank that wants to be in the residential mortgage business. Find yourself a bank who is willing to earn your business.

Great Bank. Everyone Is Helpful And Pleasant.. The Lending Officers Are Great.. Easy Application…read moreProcess.

I'm leaving these 5 stars for the Morris and Ottawa Branches. But I want to shed light on another…read morebranch. I've tried to move past my original experience at FP diamond branch earlier this year but it still bothers me to this day. I was at diamond as soon as they opened and was told the system was down which I understood cause thats out of their control. I told the manager Leslie I would be back in a few days to open my account and she kinda steered me away by saying I could return if I "insist" or check out the other branches instead of coming back even though I told her it was closest to my house. I took the message and went to morris and was helped immediately by Meghan. I had a great experience the second time around and even though it's less convenient, I still shy away from diamond and go to the other branches to handle business. Unfortunately diamond didn't seem as welcoming and that was sad to see as a new member to the credit union.

This is a small facility, which is well lit and clean. The employees are nice and friendly and most…read moreoften quick to serve. I have never had an issue with a transaction taking place inside. I have used the Ottawa, Il branch for numerous years and am happy that Morris finally has one! I definitely reccomend using this business.

I speak to lenders (banks) many times a day. I just had the most awesome experience with Georgi and…read moreAshley at this bank, I only wish they were closer. No runaround or nonsense, just extremely pleasant to deal with. If you are looking for a great place to do business, this is definitely the bank for you.

Every time I go in the bank I am always taken care of right away…read more This also goes for the drive through. The tellers are always friendly and helpful.