Outstanding & incredible staff! I've had Allstate for years & have bounced around between different…read morelocations, even tried other companies when rechecking rates. But no insurance office has ever made me feel as cared for as this one. I've been with Christine for a few years now & the difference is night & day. They actually listen, answer the phones, & make sure you're taken care of; not treated like just another policy number. The whole staff is knowledgeable, professional, & genuinely cares about their clients. When I had a claim, Christine & her team went above & beyond. They fought for me, walked me through the entire process, stayed on top of everything, & made sure it was handled correctly & professionally. They also gave me the best recommendations, which made a stressful situation so much easier. Christine always makes you feel heard & understood. She truly has your back & stands out from the crowd. I have my auto, home, & umbrella policies here & will continue bringing all of my business; along with plenty of referrals for friends & family.

I had a claim on my homeowners insurance & Christine and her staff honestly made the process so…read moremuch easier for me. Instead of feeling lost or stressed, they took the time to explain things clearly, stayed involved the whole time, & made sure I was being taken care of the right way. The claims department isn't always the easiest to deal with, but having an agent like Christine makes a huge difference because she actually follows through & makes sure things get done. The restoration company they recommended was excellent & I felt confident the entire time everything was being handled properly. I truly appreciate Christine & her team. You don't always realize how important it is to have a knowledgeable & dependable agent until you need them, & this experience proved how valuable they are. They are real people here, down to earth, helpful, & they care about doing things right. I'm very thankful to have such a reliable agent & office to trust with my insurance. The AGENT really does make the biggest difference & Christine absolutely shows that.

This is the only bank from here to Oswego that doesn't charge to use their coin counter. I was…read morecalling around to multiple banks to turn my coins into cash and every place said that they were going to charge me 10%-15% for what was counted. The thing that is crazy is that there is a national coin shortage and other banks are still charging people to take their coins if you don't have an account. But not Shorewood bank and trust. I dont have an account but they were happy to help me out and everyone was friendly and the coin machine was very easy to use. Don't get charged to get cash for all the coins you saved up come here and get every penny you saved into cash

Spoke with branch manager, she handled the situation and was able to get me my money back. That's…read moreall I can ask for...

Best bank ever all the workers are so nice I love it when they have security at the door they open…read morethe door for you. I have not no issues with my checking nor savings. Very nice and friendly place.

Branch in Plainfield, IL is the worst. You go there with a problem and the new manager I believe…read moreher name is Ana she does not help. You tell her a problem and she gives you a number to call and pretty much walk you out the door. Twice she was rude to me and my family. I told her that her power in her head will not take her far and I will not complaint but i was letting her know. She gave me her business card if I decided to complaint for me to have her name right. Twice I was treated so bad. I am so close to leave BMO and go to a different bank but I am trying to see the good and not the bad. I do not go to the branch in Plainfield anymore. 59th and Lockport!!! Sad to have someone not caring for her customers. No guidance, nothing!

I was just looking up info on my bank and couldn't believe that anyone would have anything bad to…read moresay about FNBO in Yorkvill. Are we talking about the same location? FNBO in Yorkville, IL? Because every time I go in that branch...and I mean EVERY SINGLE TIME...everyone is kind and cordial and they know me by my first name. I do my business banking there as well and the personal bankers ALWAYS go out of their way to assist me with bank wires and other transactions and have every ready for me exceptionally fast. I absolutely LOVE this location and HIGHLY RECOMMEND FNBO Yorkville! Simply the BEST!

My review is for FNBO in general and for experiences both at various branches and with the call…read morecenter. FNBO offers excellent products. Their credit cards have low interest rate and no balance transfer fees. Their Free Checking does not charge ATM fees when you use another banks ATM and is part of the Allpoint Network. They have ACH transfers on their online banking so you can pay a person directly to their bank account without forcing them to use an App such as Zelle, Paypal or Venmo. And they make the first $100 from mobile deposits available immediately. Their online only division, FNBO Direct pays very high savings account rates. Now the negatives. FNBO takes pride in being the largest privately family owned bank in the US. You should not be fooled when a business claims it is small or family owned, they can still provide you will poor service and treat you just like a number. In my case, on numerous occasions I have not found call center and branch reps to be very knowledgeable, nor do they necessarily value your longevity as a customer with them. In my experience, this bank generally fails to inform you of any expectations or policies that they may have that can affect you. When I made a large deposit to my account, they didn't just put a hold on the deposit, they froze ALL of my FNBO accounts for almost two weeks without telling me. When I reported my credit card stolen they CONTINUED to pay automatic payments with my new account number claiming this was the norm, my other banks didn't do that. They closed a small credit card with a $500 limit that I cosigned for my son who has had bad credit his entire adult life. My son had that card 17 years without a single late or missed payment. They waited 17 years to cancel the card? I have great credit and another FNBO card with a much higher limit. This is how they treat a customer of 17 years! And most cases when you call a branch, they don't help you. I called two Illinois branches to see if their ATM's accepted deposits because on the ATM locator, they weren't listed as accepting deposits. The people at the branches didn't even know if their own ATM's accept deposits. And they would transfer me to the call center where the reps were confused as to why my call was even transferred there.

I recently became a member of SOCU when I got a car loan with them. I was having a few concerns and…read morewanted more in person information on various stuff with my current plan and their other products they offer for reference on personal decisions in the future. I visited the Ottawa Branch and chatted with their manager Anthony who was detailed about everything I was potentially interested in getting into and invested in as well. It felt more like a great conversation than being strong armed and roped into various accounts and services. I was satisfied with my visit here and the rest of the friendly staff at the Ottawa branch. Thanks for helping me out Anthony and the SOCU team!

Friendly girls, amazing with kids, very efficient and helpful. I recommend this credit union over…read moreothers

Mandy provided excellent customer service and does every time I reach out. We have been with this…read moreagency for over ten years now and they are always willing to work with us.

Sold house, told them when to stop the homeowners, they did it a month early, 3 months later still…read morewaiting to get a refund check from them, and guess what Today i got a bill from them saying I own them money for the homeowners. I dont trust them. Worst agent office I have ever ran across.