Wonderful and kind staff, who are always attentive and doing what they can. never once a bad…read moreinteraction from this team. Lovely work!

This bank has the worst service. There's only one teller, working the drive-through and working the…read moreinside counter always at the same time, I feel sorry for her. I drive an extra 20 minutes to the next PNC Bank. I have no choice because they bought my mortgage.

Eric is the man! He's the new manager with a great helpful staff. They're good people.read more

In an effort to update and revamp, this branch has removed the window part up their drive up. Now…read morewhen you pull up you face a brick wall with a computer screen that shows a nice picture of yourself. It makes the whole process extremely impersonal and I am afraid I won't come here anymore.

Every time I go in the bank I am always taken care of right away…read more This also goes for the drive through. The tellers are always friendly and helpful.

This is the only bank from here to Oswego that doesn't charge to use their coin counter. I was…read morecalling around to multiple banks to turn my coins into cash and every place said that they were going to charge me 10%-15% for what was counted. The thing that is crazy is that there is a national coin shortage and other banks are still charging people to take their coins if you don't have an account. But not Shorewood bank and trust. I dont have an account but they were happy to help me out and everyone was friendly and the coin machine was very easy to use. Don't get charged to get cash for all the coins you saved up come here and get every penny you saved into cash

Spoke with branch manager, she handled the situation and was able to get me my money back. That's…read moreall I can ask for...

Excellent employees and managers who are not only helpful but are very professional and give great…read moreeffort to assist its customers never had any complaints at this location.

Erase the 1star to zero star. Horrible business!!! Charges $10.00 to cash a check written from…read moreTHIER own bank if person cashing check doesn't have an account there. Maybe should change name to bank of mexico. Reason I canceled account there was for crappy service and one of their employees selling customers' personal information to ID thefts several years ago. Things don't change I guess.

A horrible branch that will soon be busey bank.One teller has a huge attitude and treats long time…read moreM&M customers like garbage.The other tellers are ok but miserable and short staffed always.Also the policies of busey bank are not customer oriented and deliver a bad banking experience.I recommend you avoid this bank and branch and never deal with this bank to handle your banking needs.Even cashing a check costs $8 even if it's their own check which is highly ignorant to any customer and customer service to bring in any new customers.They will close your account without notice and keep your personal information on file against your lawful right to not have on file.This bank is horrible and the teller should be greeting and nice to customers not display an attitude towards any customer.Do not bank here they should be shut down as a bank company highly unprofessiona!!!!

Great bank with some of the best service I have had from a bank. If they where bigger and had more…read morelocations I would have stayed with them. But if locations are not a problem go with this bank

This Chase bank branch location is very nice overall with great helpful employees and managers…read more Most of the time during the work week it's not too busy. All the ATM machines stay working and I never had any issues at this branch location. Plenty of parking available in Minooka, Illinois.

Went into Branch at 11 am to find several folks waiting in main lobby. I asked if there was a sign…read moreup sheet to see a personal banker only to be told there was 1 person on staff today in that area. Disappointing - I would consider Saturday a peak day for business. Lots of choices in todays financial services. I chose to inconveniently drive to the Shorewood Chase Bank location and am getting stellar service from Rebecca Smith. Too bad I had to change my plans to get what should be available in my backyard.

I noticed the few negative ratings posted by a few people. I don't know their story or their…read moresituation. I can only say that in my experience this bank has been nothing but professional and competent. I mail transactions consistently and not once has there been an issue. When I enter the lobby they are courteous, friendly and welcoming. It is to me a fine bank that meets or exceeds my expectations. Thank You

Worst customer service ever, very unprofessional and unacceptable. The tellers' attitudes are…read moreawful and no help at all!!! Don't go here,

The entire team at West Surburban bank on Rte. 34 was so incredibly helpful and made counting…read more$3,300 in change generated in our Penny Wars fundraiser a breeze. Thank you for letting us count in your lobby for over 6 hours and for handing the multiple interruptions to move change bags and cash us out. Fantastic customer service! Thank you for the cheerful customer service! We appreciate you! Thank you from the Grande Park Elementary PTA