Absolutely the worst customer service ever. The livestock, SO much was dead or dying…read more Never wasting time with this store again!!

I rarely leave reviews, but this experience was bad enough that I feel obligated to warn others…read more I received a tank that was flawed and not in a small way. I reached out to the Seller right away and was ignored (for over 10 days). After starting a PayPal claim due to the lack of response from her, they told me they'd send me a return shipping label. That never happened, despite multiple messages and follow-ups. And now there is just silence. To ​top it off, PayPal denied my claim because I haven't returned the item​ but​ I can't return it without the label the Seller promised to send​. The quote for me to ship was anywhere from $200-$1000. It feels like a deliberate runaround designed to make me give up. What really bothers me is how little accountability the Seller has taken. No ownership, no apology, no resolution​, just avoidance. And now I'm out both the money and a functioning product. After this whole mess, I went back and read the other one​ star reviews. I wish I had done that sooner. There's a clear pattern here​, other buyers have had nearly identical experiences. This isn't a one​ off​, it's a repeat problem.​ Save yourself the time, money​ and frustration. I wouldn't buy from this Seller again under ​ANY circumstances.

For four years (Aug 2014 to Sep 2018), I cared for a family member's turtle, a red-eared slider. I…read morenever had a reptile before and learning how to care for the turtle took time and research. I realized that I needed help from an aquatics expert, so in September 2015, I searched online and found EverClear Aquatics. For two years, EverClear Aquatics came to my home and cleaned the turtle's aquarium and water filter on a regular schedule. It was the best decision I made and the turtle loved it! They were so helpful, allowing me to enjoy the turtle and not have to worry about cleaning his home. I went through two different canister filters that did not work properly, but EverClear Aquatics came to my rescue when the filter was not working properly. They later recommended a good canister filter to purchase, which I did. It was the best choice I made in a water filter, making my life a lot easier. When I told EverClear Aquatics that I wanted to get a specific piece of equipment, they also recommended one for me and ordered and installed it. EverClear Aquatics is great in so many ways. They are professional, hardworking, reliable, trustworthy, patient, and very good with both people and aquarium life. They are also good in communicating with clients. For example, when scheduling appointments, they often provided me with various possible dates. They also confirmed appointments and always let me know in advance if they had any schedule changes. Eventually, after a couple of years, I asked EverClear Aquatics to teach me how to clean the aquarium and water filter and do water changes myself. They educated me on what to do and spent time answering my questions. They also provided me with various supplies for the water filter, so I didn't have to order them myself. When it came time for me to return the turtle to my family member, EverClear Aquatics did something amazing. They came to my home, dismantled the turtle's aquarium and water filter, took the equipment in their car to the new home, and installed them. I was expecting to receive an invoice, but they did all of this for me free of charge. They also sent me a photo of the turtle in his new home because they knew how much I loved him and wanted him to be happy. It was an incredible gift I did not expect at all. I would highly recommend EverClear Aquatics. They are simply the best.

We found EverClear Aquatics when our fishtank (at work) was in bad shape from a previous caretaker…read more They came in and completely fixed all the problems we were having and explained why the tank was in the terrible state it was. Since EverClear Aquatics has been maintaining our tank, it's crystal clear water with maintenance only once a month. They even put our small tank on their route even though they normally deal with larger tanks. Can't thank Chris and his team enough. The most professional and absolutely know their fish and tanks!

This is one of my main stops when we're doing the a fish store crawl in Toronto. They always have a…read moregood variety of fish we dont always see in the US and good prices as well. It's conveniently located near other fish stores as well.

They are the best aquarium and fish sellers in Canada. They have nice variety of fish. Arowana is…read morethere. Highly recommended. Keep up the good work.

Service and very respectful and helpful I have 3 crested…read moregecko and doing great. I would say go to Big Al on Kennedy Street in Brampton

Awful service, dropped fish on floor and would not replace. After spending 200 dollars would not…read morelet my daughter even pick fisher she wanted. Will not be returning

I've been using Barks N Rec for my dog's daycare for about a year now. There have been three or…read morefour occasions where I come in and the owner, Matt is screaming swearing throwing things etc. usually over the fact that a dog used the bathroom inside or something to do with his home renovations or something of the sort. On one occasion Matt actually called me and apologized because he was completely out of line when I came in to drop off my dog, he ended up comping my visit and the next on that occasion, because he had flown off the handle so badly that day (nothing to do with me). I had a very serious talk with him about my concern with continuing to leave my dog in his care when his temper is so bad. I did continue to bring my dog there though. Another real concern of mine was the fact that Matt smokes cigarettes and marijuana inside the daycare every day. Anybody who uses this daycare knows that because it soon as you walk in you can smell the cigarette and marijuana. I'm sure he does this only in his office but this scent travels and I don't exactly want my dog getting high or his lungs filled with cigarette smoke. There have been many occasions where Matt is so flustered and losing his temper that he tells me just go just go pay me next time because he's in the middle of losing his temper and throwing a tantrum. Today was one of those days. So when I walked in and saw none of his staff in the dog play area I proceeded to let my dog out so that I could leave after Matt had instructed me to just pay him next time, from his smoke filled office. I could tell that he was in one of his frantic moods so I just wanted to get out of there and get my dog home. When I opened the gate one of the other dogs pushed through so I did my best to get the dog back into the caged area but without knowing their name and not wanting to disturb Matt, I was having a hard time with it. Matt proceeded to run out of his office and his usual aggressive form and proceeded to yell at me for opening the gate and letting my dog out. Telling me that I disobeyed his sign that he has up. Not only did I not see his sign but my intentions were just to get my dog and go home it really wasn't that intense for him to respond by yelling and screaming in my face. This time rather than just being quiet and leaving I yelled back at him and he got very heated. I had a 6 foot something man screaming so close into my face that his spit was flying at me. My poor dog stood behind me shaking and crying because he's never seen anything like this before. I was struggling to put his leash on to get out of there because my dog wouldn't stay still and Matt proceeded to tell me that he will physically remove me from the establishment. I'm a 5'3 woman and I treat people respectfully, his behaviour was completely out of line and had I been a man I know he would not have spoken to me this way. There are several under ageco-op students who work at this daycare and I feel so bad for them because I can only imagine how they feel when Matt begins to lose control around them. Because I didn't have the greatest experience at another doggy daycare I continue to use Barks N Rec regardless of how mad behaved so much of the time when I would come in. My dog loves other dogs so much so I wanted to continue to give him that experience . This will be my last day at Barks N Rec and I can honestly say to anybody who reads this review that I would not trust Matt with my dog. He does not have the ability to control his anger and that concerns me deeply to know that he behaves like that when I'm around, imagine how he behaves when nobody is watching. I would never want to maliciously harm anyone's business or success so please know that this review is coming from a pure place of legitimate concern for the well-being of innocent animals and any human being who has to come in contact with Matt. *Just to add in a response to Matt's comments on the review I had left* I did not want to remove my dog from daycare. But I wasn't given a choice considering how Matt screamed in my face to the point he was spitting on me. Matt, you can say I refused to follow rules etc, but I didn't know your staff was in the room (if they were) as they were nowhere to be found. Maybe if you weren't too busy smoking marijuana and cigarettes in your office (I did check in with you when I got there because I didn't see anyone in the dogs room) then you could've opened the gate? I just wanted to get my dog without having to deal with your out of control temper. I could tell that you were in one of your frantic moods by how you said "get me next time" and couldn't even handle taking payment from me for the 3rd visit in a row. Yes I said a lot of good things about BNR when I first started bringing my dog there, I even referred lots of business our way... but after 3-5 episodes of you throwing things, screaming, swearing and me actually being scared to leave my dog with you, enough is enough.

After our doggie daycare Redwood Pet Resort in Milton closed down we were distraught and…read morerelentlessly we searched for a new place for our pup. Barks n' Rec had amazing reviews, so that I decided to give them a try. I filled out all the forms, sent all the required information and set up an appointment. I was very excited. I am not one to write negative reviews in fact, I am that person who just will not return. But my consciene told me otherwise. Matt initially took her in the fenced indoor play area where she was met by several running and barking dogs that were coming in from the outdoor play area. The other dogs pinned her to the fence and she was shocked, to say the least. Matt called the other dogs off and away from her and then he started his evaluation of my pup. He pulled my 2yr old Rottweiler by her scruff (the loose skin around her neck) so roughly that she YELPED loudly. Who does that to an animal?? Matt explained that doggie moms carry their pups by the scruff and she should not react as she did, but for her to YELP that loudly he was hurting her. It was intentional - to cause a reaction. To provoke an aggressive reaction from any animal is not right! He then picked her up from her behind and swung her around. She was bewildered and at this point her reaction was to growl to protect herself from her aggressor. Any animal would react that way if being bullied or feeling theatened by a stranger. He put her down and she was shocked and scared. He continued to say he needed to be certain that his employees would be safe and not get attacked by any dog. WOW! What reason would anyone treat any animal that way to begin with? She has been trained by an amazing trainer Eric Straetmans from (BLT) Beyond the Leash (shout out to Eric!) and has gone for an additional 4wk for off leash training. She has been to doggie daycare since she was a pup and has never, ever shown any signs of aggression. She is an obedient, sweet, dog whose only purpose is to please. She is a "Gentle Giant." I still don't understand why Matt would test her in such a manner?! The dogs that attend his facility are supposed to be well mannered and would not engage in rough, aggressive behaviour. Why did he assume that my dog would be the aggressor....to provoke her to get a reaction so that his employees would be able to remove her from a hostile situation -because she is a rotweiller? Does he not like this breed or was he just having an off day? I hope he was just having an off day. He actually suggested I bring her to their, "Open Play" evenings to socialize her. And that he would test her again in a month or so. I was not impressed. I was shocked with the whole ordeal and I am sorry to say, I will not be recommending Barks n' Rec to anyone. My dog has never been handled that way and I assure you she will never be handled that way again by Matt or anyone else!