I have been returning to the Hesperia Puerto Calero since my first visit in 2007…read more It's got some great suites and a lot of parking spaces. The breakfast buffet is boring after a few days and I don't even bother with the main meal buffet which I find bland and unappetising. Servers in the breakfast room are polite and friendly but bar staff could not be less bothered. A request for an ice bucket will see you sent back to your room to call room service. There is no ice bucket in the room and no ice machine available to guests. The pools are nice places to hang out in the winter but from the end of May are surrounded by people on all inclusive package trips. The spa is lovely and I recommend their spa pass which you need to get on arrival. It's sold as a special offer and has been on all of my 9 visits here. Unfortunately there is a lack of spa etiquette with a lot of guests not showering before using the main pool on arrival or after using the sauna or steam bath. The staff are not interested in asking people to wash. Room servicing happens throughout the day, rarely (in my experience) in the morning, usually between 2pm and 5pm. There is a turndown service that happens within an hour of the room being made up. And as another reviewer has pointed out, there is no toilet brush available. I think the hotel awarded itself 5 stars. Unfortunately there is nowhere better around here... I just wish they would sort out there silly little issues

Stayed here 25/0915 for a week. It was €718 for 2 including breakfast on a deal. The hotel is…read morebeautiful and the area is gorgeous , just a 2 or 3 minute walk from the dock where the yachts are parked up and there is a small strip of shops and a number of small restaurants and bars which are great for cocktails. This area is a little more expensive than the main strip but worth it. It's a 10 min drive from the main strip and €7 in a taxi. The reason it's only getting 3 stars, 1: we booked as a young couple and got a family room in the family wing, with teddy bears and a tent in our room ( great for a family, mood killer for a romantic holiday), 2: when we asked to change the room the staff were rude and annoyed and they kept this attitude with us throughout the week! 3: the staff at the pool bar have no interest in working ( not just me loads of guests commented) 4: my boyfriend ended up in hospital and on the last day I rang to say that we might be late checking out because we were waiting to on the doctor, the person on the phone was not impressed and wanted us gone straight away, I asked to pay for late checkout and was told no. So great area nice hotel but staff are awful

La Casona de Yaiza is a very nice boutique hotel on inland Lanzarote…read more The building and surrounding complex is fabulous. I especially liked the wonderful flowering shrub that makes a beautiful tunnel at one side of the building. Te courtyard outside the reception office and dining room was also a pleasant spot to sit in. The courtyard was kept spotlessly clean. The room was cool, despite having no air-con. The bed was comfortable and the flat screen TV enabled us to watch TV and movies on our laptop (we brought the HDMI cable ourselves). There is WiFi too, which was available near reception and the dining room. The pool offered welcome break from the hot hot sun, especially after a day hike or a bike ride in the surrounding area. The breakfast buffet was quite good, a fine array of food to chose from. Dinner in their restaurant was nice, but the wine was quite expensive, by Lanzarote standards. It was lovely wine, but 21 EUR. The manager was a very nice guy to deal with. The waiter, a little odd, but was always paying attention to his diners. There are few things that make this review a four star instead of a five star: The lack of storage in the room. There was very little storage and one chest of drawers (which was in the bathroom) only had one drawer with a working handle. The lack of light in the bathroom. We could open the shutter, but the window was right by the courtyard and generally there was someone out there that could see in. The lack of staff at times, once when we arrived to check in and then during the day at the bar. But still overall a nice experience here upon our arrival to Lanzarote at La Casona de Yaiza.

A week in the sun - ahh you can't beat it…read more The Suitehotel Fariones is one of three Fariones accomodations in Puerto del Carmen- the others being a Hotel and an Apartment complex; both of which are close by. The Suitehotel comprises apartments with breakfast included, and the option to purchase dinner. The complex was in a great location, just off the main promenade in Puerto del Carmen. It was very architectural in design, and had some unusual features, although some of the corridors were a bit dark. We were located on the third floor and had three adults sharing a room. The complex is right next to the beach and our apartment overlooked the sea and the edge of the swimming pool. The room was bright and clean, and with maid service everyday it never felt grubby or unclean which can often be the case with some holiday apartments. The bedroom was spacious, as was the living area with seating area which doubled as the extra bed. The room did lack storage shelf/cupboard space to unpack, and some of the sharp edges and tiles weren't the comfiest to sit against. This particular room also had three steps to access the main living area, which wasn't a concern for three adults, but might have been an issue for families with younger children. The breakfast buffet was fantastic - a great selection of cereals, fruit, yogurt, meats and cheeses, muffins and patisseries, cooked breakfast including omelettes, sausages, pancakes (on some mornings) , fruit juices and more. I must admit on holiday we normally just opt for some light breakfast in the apartment, but we all really enjoyed setting ourselves up for the day by getting up for breakfast. A few minor criticisms were the terrible WIFI signal. However, the signs at the pool side informed us this was being worked on, and a new line being set up, so hopefully this should improve the connection. It was however, really frustrating - you would get connected then it would access a webpage and quickly boot you back out! The loungers at the pool were mega comfy - you could happily doze away here all day... that is if you're lucky enough to get one! From about 8am in the morning (yes I did say 8am) you need to be up and ready with your towel to reserve them for the rest of the day. Despite notices which say that there should be no reserving of chairs, this seemed to be completely ignored, and it was very frustrating to want a lounger for a few hours only to find they were all reserved,yet very few were being occupied. Many people just abandoned their towels there for the morning - then sauntered back later in the afternoon. I know this is an issue in most hotels but it would have been good to see management enforcing the rules. On the whole though, a great complex; clean, comfortable and definitely one of the best holiday accommodations I've stayed in.

From the owner: Hospitality and Experiencesread more

Excellent hotel...quiet location. Probably not quite a 5 star since the room and parts of the hotel…read moreclearly need a little maintenance (chipped tiles etc.) Food is excellent - at there for 7 nights and decent variety in the buffet. I'd definitely stay there again for my winter holiday

I love The Volcan Lanzarote. Love the prime location overlooking Playa Blanca. Loved the creative…read moreaesthetic of the hotel (the architect was inspired by the idea of a volcanic island, so it's not designed like a boring conventional hotel, but rather the exteriors are shaped in the theme of a little town, with single villas, and buildings, a church, "parks" (green areas) and lakes/rivers (swimming pools). Really creative design, and stands out from all the other hotels on the island. The food is excellent, the buffet is massive, with limitless options. Fresh fish, seafood, pastas, meat, salads, an ample array of Spanish tapas, different kinds of coffees and teas, as well as a lavish dessert spread. I felt like Maria Antoinette eating miniature puff pastries and delicious concoctions, marshmallows and sprinkles. The pools showcase crystal clear, clean water. There are plenty of places to lay out and sunbathe, as well as hot tubs/jacuzzis, so you can enjoy the luxuries of the hotel while appreciating the gorgeous landscape of the ocean behind you. It's within minutes of walking into town, and it's close to what is arguably the most beautiful beach on the island "Papagayo Beach" My absolute favorite thing about this hotel is the CUSTOMER SERVICE. It's impeccable, spectacular! I stayed there 3 days for my cousin's wedding, and the quality of service was likely among some of the best I've ever received. The friendly disposition of the staff, the small details in the rooms, it really lives up to its 5 star rating! I absolutely recommend this hotel to visitors looking for a luxurious Lanzarote vacation.

Stayed here a while ago - good basic apartments in great location for exploring. Pool was small but…read morewell maintained and clean, Would definitely return. Word to the wise - lanzarote is windy. go to the beach for a free microdermabrasion facial!

This review is based solely on the large shop attached to the hotel. I have not stayed at the…read morehotel. We were looking for some nice, authentic gifts to take home from our holiday. Our excursion to Timanfaya left little time for gift shopping but I had spied some nice volcanic/olivine jewellery, salt and Lanzaloe which I thought looked like decent items to take home. Unfortunately, all the shops we popped into in Puerto Del Carmen were full of the usual generic crap which neither of us were willing to buy. I had spied this shop the other day and noticed it looked like a mecca for local produce. Correct! A plethora of Lanzarote wine, jewellery, cosmetic/toiletry products etc awaits! We managed to get the 3 things we were looking for, plus hot Mojo Sauce from neighbouring Gran Canaria. Would highly recommend popping in here and taking home some decent gifts rather than the awful, run of the mill tat that almost all the other shops offer.

This so called 4 star is really a 3 star at best. She is living on pssed glories when she was the…read morequeen of the island. It is however still the best placed hotel in the area and the pool area is lovely and it has its own beach. The big let down to this place is it's about 20 years behind the times with no air con, a look of the early 80's about it and staff that don't smile but still expect a tip. It's a real shame as they are in a great spot but their still charging like their a 5 star. Best thing to do with this hotel is avoid it until their price goes down or the quility of the hotel goes up.