He new want I wanted even though I did a very poor Job articulating it. Heath was very knowledgeableread more

Ray Johnson carries the highest quality products as we can attest to after using our gas-driven…read morefireplace logs since 1987! The fireplace looks as great today as the day it was installed. Ray also provides exceptional customer service, and in my opinion, he is the most knowledgeable & trustworthy person in Hampton Roads for gas-driven products. You can call Ray Johnson with confidence, and we are lucky to have had him serving Hampton Roads for so many decades. Mark Broughton

Great doing business with these guys. Polite. Professional. On time. Good rates. I have read the…read moreother reviews about Premier not being a good business. I did not experience anything like those reviews and I do recommend them. July 2020 I contacted Premier Chimney and Roofing to come sweep and inspect my chimney. I had learned about them in a local advertisement mailer. I read the good things about them in online reviews. I had a pleasant conversation with them in scheduling the appointment. The technician came out, swept, inspected, and showed me before and after pictures of his work. He showed all the cracks in my tiles and took the time to explain what my options were to fix it and the severe risks of continuing to use the fireplace. We scheduled to have Premier re-line and re-cap my chimney. They explained Heatshield, the product chosen to re-line it. During the winter, my wife noticed water coming down the chimney through our wood burning insert. Premier was dealing with a temporary COVID related shutdown and I had to use another company for the fix. Matthew, Premier's owner, wanted to see the job through; wanted to make it right. He didn't hesitate to review the work order and reimburse for the work his company would have come out to redo. That's good business. I will definitely use Premier in the future for my chimney needs.

Very friendly staff! They fixed our issues quickly and efficiently even though there were a few…read morehiccups along the way as far as the way things were originally laid out in the home. The team really went above and beyond to make sure the job was done well.

They got our fire place working again! They did a full clean and service on our unit and replaced a…read moreremote/ box. Very happy. Good value and good scheduling. I recommend contacting them via their online form and waiting for the call you back to schedule. They book up fast as they have a busy time during the cold months but overall awesome and good customer service. They even took the time to explain how our fireplace works. Thank you log docs!

I did call online for interested appt. I left cell # and home. They called back on 28th which was…read moregreat. On home, I said better to call cell, but ok. I said after 1 p.m. for appts. cause of work. They set for Monday 2/2/26 for 1-3. NP. I confirmed appt. on Sunday @ 9 a.m. for Mon. 1 p.m. on. NP. I was rushing directly from work, got home @ 1210. Carlos was at door. I said can I help you, did not see work truck/van. He said from log Doctor. I said to him my appt. was 1-3. He said he got done early with another job. I said I had to get my dogs straight,and out, etc, I was planned for 1-3. I said sorry, I would let you in but have to get dogs in order first. He said you want me to wait. I said up to him. He said he would be back. I said sorry again, he said okay. About 5 mins. later a girl called to confirm appt. for 1 p.m. I was trying to tell her he was literally just here. She said owner told her to call, it seemed strange. I waited. About 145 or so owner called, he said we would not be a good fit, I was like what, why. I told him I could not let Carlos in at 1210. He said based upon communication he did not want to continue business. I said why, I just did not know they were coming early. He blamed all this on me. I was so upset About this. He said you can find someone else. They were reccommended by friend, coworker. Rick Sherman was rude to me and would not listen, he made me cry I was so upset. They made a mistake and turned it around on me, and did this for no real reason. Their main complaints on business is communications and scheduling. I see that now. It was just wrong. V. ClairAguilar​​

I bought my gas fireplace from this company about three years ago. Since then the gas logs have…read morebeen Serviced annually, per the manufacturers, and G.F.R's recommendation for maintenance. I have to be honest, at first i thought that sounded made up, but I talked to the manufacture and it really should be serviced that frequently. Now I'm known for being the type of person that stands over people and ask "hey you need more light?" now I'm really asking that so I can actually see better, because I'm nosey, lol... Anyway's I ask him and he quickly and softly but with a deep voice says "no, I'm fine; thank you anyways..." i just blurt out UH-HUH and he looked back at me with the funniest facial expression and just held it there for about 20 second, Longest 20 seconds of my life haha. all of a sudden i felt an immense amount of laughter about to erupt... it did., I swear i almost died laughing. So was the technician. Before he left i asked him what possessed him to do that and he said "probably my meds wearing off" and we both almost died laughing again. it was a riot. He always was funny but this time he just really made me laugh hysterically. i can't wait for next year!

From the owner: We are dedicated to providing the best quality gas fireplace repair and services. To the point…read morewhere we are downright tenacious. We never say never, and we never leave a unit taken apart. You may wonder why we have a 5 hour window. It's because our gas fireplace repair technicians don't really ever know how labor intensive a gas log fireplace insert can be. No two appointments are alike. So with that in mind we say a 5 hour window and a phone call roughly an hour before the technician heads your way, is quite useful in freeing up your day instead of sitting around waiting for someone to show up.

Excellent contractor! Reliable, high-quality work at reasonable prices. He did our bathroom floor…read moreand it came out great. Now we're going to have him do our kitchen floor too.

Excellent work. Professional and courteous. Were able to level out quite a difficult spot in my…read moreliving room. Installed great looking flooring. Fair price. Quick to respond, no problems or issues whatsoever. Would absolutely contact this company again for future projects.

We had All Pro in to see if our gas fireplace was working. They came in, gave it a good cleaning…read moreand got it running. Charged less than the quote and gave us some great advice for a replacement, which we will definitely get from them.

Very knowledgeable, reliable and customer oriented. Product…read moredelivered and installed as promised and they are very responsive to inquiries with answers provided in a timely fashion. I highly recommend!!

Easy to make an appointment and great service! Tried the conservative / less approach first (a good…read morecleaning) first before determining we needed new parts.

Needed fireplace to be fixed, it would not start. first appointment made with Brogan he came very…read morelate. On the second appointment, was made because he needed to get parts. Again very late. Still needed another part after that, is OK. But did not show for third appointment, asked me when i wanted him to be there i made appointment he confirmed and total missed that appointment. He answered very few of my text messages could not call him. Nice person knows his work but communication is terrible and keeping appointments does not happen. would not recommend this company

We have used this company for several years to maintain our fireplace cleanliness and safety. The…read morecontractor/specialist is always courteous, professional and thorough. He leaves the area better than he found it. I love the fact that I have complete confidence in the safety of our fireplace and there will be no surprises. Thank you Gas Specialty!

I made an appointment more than 6 weeks ago. My appointment was scheduled between the times of…read more12:00 p.m. and 1:00 p.m. The receptionist called me at 11:43 indicating that the technician was already at my home. I arrived at my home at exactly 12:00 p.m. as scheduled and the technician had already left. I wasted 6 weeks of my time. Poor customer service. They lost a good customer.

Justin and his crew were awesome from start to finish. I simply cannot rate them highly enough!…read morePleasant, professional, polite! Not to mention excellent concrete technicians! Great experience from beginning to end!

Justin and his crew were on time, efficient, and produced great quality of work. I was…read morecommunicated with through all the steps of the process and would use them again. they demolished the driveway and poured a new walkway and driveway. They started earlier than planned and everything went perfect! Excellent job. Highly recommend!