Don't be duped. I'll give them credit that they do a great job of marketing and using social media influencers like Jillian Harris and The Birds Papaya to gain followers. I was even impressed that they used their IG stories to voice support of BLM movement and to highlight First Nations people and lands in BC. I've spent about a year following FKH on IG but always hesitate making a purchase because of the affordability of most of their clothes. I've even researched all the pieces on other retailers websites to compare prices like The Bay, Plenty, Nordstrom Rack and even Sport Check carries Free People and they offer them at great discounts with free shipping and easy return options. Last weekend I'm scrolling through IG stories and notice FKH advertising a Bogo sale using a promo code. I decided to make my first purchase. The owner seems like a really great hard working female business owner and probably needs my business more than a huge franchise and since times are tough for small business owners due to Covid, I want to do my part and support them. First mistake I made was used my phone to purchase from the direct link from IG, trying to squint to enter info in tiny print on a platform that isn't mobile phone friendly. I typed the promo code and go to hit the "apply" button. Two seconds later I realized my finger hit the "purchase button". I'm panicking trying to go back, refresh and basically delete what i just did. I finally got the email stating "thank you for your purchase" and i knew it was too late. I just paid double what I should have. I immediately (within minutes) I called the shop. Its a Saturday morning. I explained what happened but was told that I need to email the business owner. Sure ok, this gal seems like a kind, compassionate person based on her wonderful presence on IG stories.. someone I would be friends with. She's not one of those heartless big businesses that see you as a number and not a person. She is totally going to understand. So I emailed and waited. Few hours go by. I call the store again and I'm then notified that she doesn't work on weekends and that she will probably get back to me Monday. Ok, no problem. Monday comes along and no response all morning so I call the store at noon. The owner answers (yay!) instead of speaking to me about the situation she said that she would get back to me in an email... okay? Hour later I get a cold generic (copy and paste) response of their sale/promo policy. I wasn't prepared for this response.. I mean, yes I had read the policy that stated that they can't amend/cancel sale after its gone through and that i need the promo code entered to get the discount. I sent another email pleading. I'm not trying to get something for free or take advantage of an expired promo. I'm not asking for anything more than what the business has already decided to sell the merchandise for. I asked if maybe I could get a GC or another form of compensation. Reply, "I appreciate your reply however as a small business we must abide by our policy". Basically "sorry, you fu#*ked up" I just wanted to feel like a valued customer supporting a small business. I had other options but chose FKH. The whole façade on social media makes me feel like a duped customer. Is she really socially conscious or does it make good marketing sense. If you want to buy from FKH just don't fu*ck up. She has strict policies and she doesn't budge...unless you have a large social media presence maybe? This business just missed an opportunity to have a faithful lifetime customer. I came upon my fav nail salon as a result of a bad experience. Its how they handled it that really impressed me so much, I now consider them like family and would never consider going anywhere else. Sorry my name's not Kaitlyn, Sarah or Jillian FKH. You may have grabbed my attention using them to post their free FKH merch but you have lost it for good. read more

Adorable classy boutique, love all the clothes they get in and the ladies that work there have to be some of the nicest and most helpful people I've met, so nice to have luxury clothing in my small town. read more

Very well run and quality consignment store in the heart of downtown Courtenay. They were having a boxing day sale. I fell in love with a pink rabbit sweater. The clothes are of quality and boutique style. Customer service was awesome. read more

I have been in a couple of times and the high-end clothes are great, but they throw the low cost items into bins on the floor, so anyone who can't afford a high priced item, has to sit on the floor and sort though unfolded, wrinkled items. They say they cater to all budgets, but they sure make it an embarrassing and inconvenient experience. Also, every time I have been in, they ambushed me and tried to "push" me into buying things. I was in last week and I was having a conversation with a friend and the owner interrupted us quite rudely multiple times. Last time I buy something from there and I won't be recommending this store anytime soon. read more