The store in Ashland, Kentucky has lost a customer. I live an hour away from the store and called…read moreto confirm they had a product in stock. The person that answered the phone absolutely confirmed that they did have it. I made the trip immediately after calling only to find out that they did not have the product available. Horrible customer service. The person answering the phone should have checked especially after being a informed that I was traveling an hour to get there

Bought a couple of shirts online from Dick's online and on Friday 4/20 had to return them both…read more Had paid for them with my debit card which was immediately withdrawn from my account as I would expect. When I returned the items they credited the entire amount back to that debit card. It is now 3 days later and still no money back in my account. I called the store and spoke to the store manager Lindsay and she informed me that it was because MY bank hadn't credited it back to me (I had talked to a person at my bank BEFORE my call to Dick's who said that the refund was NOT pending in my account). I informed the Lindsay of this and she then said that it was Dick's policy for returns was 3-5 business days. I asked her "Now which is it. the bank's fault or Dick's policy the reason it isn't in my account? She then said that I did not need to yell at her (which I most certainly wasn't). I told her that I wasn't yelling at her, I was just telling her why I would not be buying from Dick's again. Lindsay then HUNG UP on me. This is NOT customer service. I did NOT yell, curse, threaten or anything of the sort. I then called and talked to her District manager and he didn't seem really concerned either. VERY POOR SERVICE

A good brick and mortar store with helpful employees for the most part. Some of the people need…read morecustomer service training but I can't complain too much on that. Pretty decent pricing for firearms and they recognize military service so that's always a plus. Ammo prices are way too high.

Found just what I wanted at a great price. They had their Case knife cheaper than online. Only…read moreproblem I encountered with this location was I called in at around 5:30 after coming into that location and finding the perfect knife I needed. But I couldn't return to the store right then to get it so I ask them to hold it. And they took my name down and said that's not a problem! Went in around 11:30 the next day to get the knife they said they put behind the counter with my name on it. Well, they didn't! It was still in the case for sale. Lucky for me no one bought it! But, it could have went so differently. Will still shop here, however I am disappointed they didn't actually put it aside like they said it would.

I did not post a review for this business . I've never been to this business . I did call it to see…read moreif it was even still in business and the next thing I New it had posted a prewritten review from me and had given itself 4 stars , all attached to my name that I had reviewed it.