Back stage prices are excellent! Have beautiful Toddler's dresses year around. Brand names,…read moreeverything is great pricing on all clothes.

If I could leave one star I would. Rude customer service and asking questions is apparently a…read morebother even if you wait in line FOREVER. While asking questions she started checking out an online order/pickup and ignored me, and I wasnt even in the online customer service section, I was in mens cologne. All I wanted to see if a cologne could be ordered since they didn't have it there. Found it online for cheaper.

Giving a rating of four stars only because the clothing is neat and tidy here. You can tell they…read moretake pride in the way everything is displayed. A lot of the times I find what I'm looking for at Kohl's but not today. They didn't have my size in a few cute tops that I wanted but that's okay. I'll find them online. What I was disappointed about was the women's restroom. My friend and I couldn't believe how dirty and disgusting it was in there. We're thinking kids kicked the toilet paper roll dispensers and the feminine trash next to that. How sad. I do love Kohl's. A messy restroom won't keep me from shopping here.

I went in Kohl's to do a return at customer service. Every time I have ever been in the store for…read moreyears there has been a roped off line area for the regular check out registers and a line on the other side of that for customer service and returns. So I go in today to make a return and there was one woman in the regular register check out line side of the rope, so I got on the customer service side of the rope. A woman employee at customer service yelled at me that the line formed behind the woman waiting on the regular register checkout side of the rope. I told her the line for customer service had always been on the right side of the rope and the regular register checkout had always been on the right side. She informed me it wasn't like that NOW. SO WHY HAVE THE ROPE DIVIDER UP IF THERE IS ONLY ONE LINE? NOT GOOD CUSTOMER SERVICE AT ALL!!!

Wasn't actually planning on coming in here yesterday, but as I was looking at a cute pair of Hello…read moreKitty sneakers outside, an employee said, "If you like these, you'll have to see these. They're even cuter." She led me to a different, even cuter pair of Hello Kitty shoes :') She seemed to genuinely just want to chat and show us things we'd like, and we ended up spending a lot of time in the store looking around at things. She would check in on us occasionally, letting us know about sales including items we were looking at and recommending similar items. She and the other guy working were super sweet and personable. She had the cutest afro puffs and Christmas sweater, and I wish I had caught her name especially. Generally, this store is pretty expensive, thus the lower review, but they had some pretty good sales yesterday and really great employees.

I absolutely love this store ! It saves me so much money on all the great brands they offer . I can…read moreactually buy nice things for my daughter, myself and fiance. Although the last couple of times I've visited the staff were not as friendly as before and just anxious for some reason. Giving us weird looks. It was uncomfortable. I'd like to connect with a supervisor about it . Thank you

Its funny really, I've taken my daughters really nice gently used clothes in, and have had the…read morewhole bag passed on bc, and I quote "they are not what we are looking for, or geared towards a teen audience" . Seriously! And returned my nicely folded clothes back rolled up, waded up, and half of them weren't even taken out of the bag. Not to mention they didn't text me to let me know they were ready. I watched 2other people walk in and drop clothes off ans return. I was also told my clothes were out of season. I fall jacket and the rest of the clothes were tshirts (way nicer than several you have hanging in your store, AND several I've seen are from WalMart, didn't think you accepted WalMart things ), 3 summer dresses, a really nice pair of cargo pants from American Eagle that were bought 4months ago, a spring cardigan, and capri's. Also, you should know, I had someone in the store watching you and listening to you go through my bag...shame of you. Maybe you should be more carefull how you handle yourselves in front of customers. I've also seen clothes in your store with stains,stains that would be hard to overlook. And btw, you take clothes from SHEIN, really? . I've also read many, many reviews on your page having the exact same complaints, so DO NOT tell me how you're sorry that I had an "unpleasant experience", seems like a very generic response to all your negative reviews, and all of them complain of the same thing.

I'm in Hollister at the Huntington, WV Mall today and found a faux fur scarf I wanted to buy. They…read morehad one on a mannequin in the store with a price tag on it. I took it to the register and the gentleman rang it up for me. The lady next to him asked if I got it from the mannequin and I told her yes. I told her there was one in the store and one on the mannequin out in front of the store. She said," well we can't sell that to you. We've sold out of them. Well, how can you sell out of them if you have two in the store. I asked her why she couldn't sell it to me and she said, well we just can't. So let me get this straight. You have merchandise in your store with a price tag on it and you can't sell it to a customer with money in hand. I would hope that that is not a store policy and that you just had an employee who doesn't understand the concept of sales and customer service. If it is a company policy to not sell a customer an item in your store because you had a couple of the items on display then someone at Hollister needs to rethink their customer service guidelines. I work for one of the top rated Fortune 500 companies in the country, who is also top rated for their customer service. We would never think of handling a customer service/sales transaction in such a negative way. Needless to say I will not be shopping at Hollister again.

Almost everywhere I've gone recently has been so bad that I…read moreplan to give them negative reviews - but the negativity is worsening my depression, so I decided to sprinkle in a positive review of one of my fav places. This Hot Topic is probably as old as me, and once I worked up the courage to go inside by myself in middle school, it was my favorite place. "It's too dark in there. Why you like to shop in there? Scary." - Mom The staff have always been chill and helpful and so graciously nonjudgmental during my anime t-shirt and kpop days. Despite adults' adverse reactions, I witnessed many kind employees walking confused parents and grandparents through gift ideas and patient explanations, when the parents/grandparents had no understanding of their kids' interests. (But it's sweet they were trying.) This Hot Topic has lots of clearance to look through, and is generally well-organized. It doesn't look like there is one, and they keep storage in it, but if you ask, there is a dressing room. I'm very rarely in town and even more rarely inclined to visit my childhood mall, but when I do I usually stop in here for the vibes. Thank you Hot Topic for being the only place that supported my little emo nerd interests and didn't outwardly judge the email I used for your rewards system.

Refused a refund or even store credit even when I showed them electronic proof of payment which is…read morespecified as a legit way to return something in their new return policy. My receipt had faded so they couldn't read it, but claimed they couldn't look up my purchase even with my electronic proof of purchase. They were total dicks about it too, I heard them talking shit about me as I walked away. Garbage company. Never coming back.

I love this place, they always have great deals and staff is always so friendly. I come here all…read morethe time and it is always so much fun. My one complaint is that is isn't as clean as I would want it to usually be but other than that it is really great. There is a wide selection of clothing and other things like toys, food, and house decor. One last thing I want to add is the quality of the products, for the prices it is kind of what you would expec. The quality isn't always the best but as they say you get what you pay for.