I have bought two pairs of shoes here in the last three years. There is a machine that you stand in…read moreand it scans your foot and they will help you find the best fit for you based on your needs. I also go here to buy my Goodr brand sunglasses. There is also a rewards program. I would definitely recommend this place to anyone wanting to learn about the best fit for them.

Stoped in to pick up my race packet a couple of weeks ago. Since getting more into running, Fleet…read moreFeet has been an absolute go ti for many of my running essentials. Sneakers, insoles, and snacks and fuel for the longer runs. They sell lots of performance clothing, recording devices headphones and so much more. The store has a very open layout, with a clean and fresh feel. Pricing is competitive and the service beats that you'd get at other retailers . Staff is always knowledgeable and eager to offer advice. If you're new to running, or getting into it, stop by, they'll scan you our feet and let you know shoes will work best. They let you try the shoes for several weeks, and if you're not happy, you can return for hassle free returns. With guarantees like that, it's clear they belief in their product and will stand behind it!

I recently went to the Rackroom Shoes store in Kernersville NC and the people there were very…read morewelcoming. The store was well organized and clean. The manager Lani was very helpful and patient with my child helping me find that prefect shoe for him!

I purchased a pair of sneakers online. When I received my order, the box was torn and the shoes…read morewere damaged. I took them to store #0488 in Kernersville, N.C. and Elizabeth was truly awesome with helping me. So she sent the shoes back, and when the second order came in they had the same defect as my original order. Elizabeth handled that for me as well without any issues at all. I went to the store on 09-13-2019, picked up my third order, and worked with Karen, who was amazing and made my shopping experience a pleasant one. Every time that I have visited this particular store the customer service has been amazing, the employees are helpful, professional, courteous, and provide great customer service. Kudos and many thanks to Karen and her team.

Just to follow up on my one star review regarding my damaged 1080 shoe. My initial review was based…read moreon management not exchanging my shoe in the New Balance Winston Salem store. I reached out to NB Corporate and a week later I heard from a person who is the actual manager, Deanna. She emailed me with an apology and asked me to come to the store to exchange the damaged shoes. I did just that today and was shocked to find out it was not she who turned me away assuming the shoe damage was my doing. Deanna was genuine, and sincerely sorry for the misunderstanding and not optimal customer service from her employee. My damaged shoes were exchanged. So, kudos to Deanna, and to New Balance for doing the right thing. Thank you.

Outstanding service. Kirk helped me last night finding the right shoe for my feet. I had bought a…read morepair in July and they were making me unsteady do to my gait. He had me try on another pair which right off the bat were the shoes for me. Much more comfortable than the other pair. Loved the socks that they use to try on their shoes I bought a pair to wear home. Thank you so much for your kindness and helping me out.

My mother had an injury that now requires specific footwear. She made an appointment with Travis…read morefor some help. Travis spent quality time with her; scanning her feet, explaining the shoes she needs for the brace she has to wear, listening to her ideas for styles, etc. He was knowledgeable, efficient, kind and understanding. The other employees were also welcoming and kind as my mom took laps around the store trying to pick the perfect shoes. Thank you, Fleet Feet & Travis for making an experience she has put off for months more than just bearable but enjoyable! She's very happy with her choice.

I went to Fleet Feet because I knew they did personalized fittings and I wanted shoes that would…read moreprovide the proper fit and support for my feet and gait. I had shopped with Fleet Feet about 10 years ago but they have since upgraded and updated their location and technology. It sounds like it's best to make an appointment, which I did not do, but happily Lucas was available to work with me right away. First we discussed what I was looking for in a shoe and brands/styles that had worked for me in the past. Then I removed my socks and shoes and stood on something resembling a scale but which actually made a 3-D scan of my feet. I then walked across a black mat on the floor several times, which analyzed my gait and whether I had any "hot spots." After these scans Lucas showed me an analysis of the shape of my foot and gait on a tablet. He then used this information and my sock preference (thin, thick or mid) to select try-on socks and a pair of shoes to try on. He used my feedback from the shoes to select other pairs of shoes. He also selected a pair of inserts to address my feet's needs and I tried on the shoes one with the insert and one without, so I could feel the difference. I tried on four pairs of shoes. The first three all felt good but in comparison the last pair just did not feel right and was quickly eliminated. I knew which pair I liked best so I put that on one foot then tried on each of the remaining two to narrow down to my top two, which I decided to purchase. Lucas brought out all colors of both styles so I could select my favorites. I really appreciated his knowledge and patience and am confident I have purchased the best styles of shoes for the health of my feet and body. Recommend!

Great store friendly staff and good prices. They have a great selection on hand and can help you…read morefind the shoes you are looking for.

The shoes are probably great, after sale lacking. It would seem that if you take one step out the…read moredoor with the shoes on and then find for some reason on pavement they feel different or not right you are SOL, once you walk out the door the shoes are yours they will not take them back. That is not a company looking for my business, they even said to my mom,"well I could get another shoe for you to try but how do I know you will not walk out the door 20 steps and not like those also." That is just insane, 20 steps out the door on pavement and then you realize your foot keeps slipping out and sorry you now own the shoes they have wear on them is not a company I would recommend or buy from. We had plans on buying another pair for my mom in a few months, but now nope, lost a customer for life with that kind of policy and attitude. There was no care about how my felt, and that no matter what made her change her mind once she walked out the door, just that hey you just might do the same. Really? We are asking SAS corp what their return policy is, and if they reply back with this same type of nonsense then surely I would never buy from them. What if a customer likes how they feel at the store and after wearing in the real world they get a sore, what sorry you are screwed no returns once you walk out the door. Bad return policies are a customer killer no matter how great the product. After going back and forth they did give refund, but the attitude and feeling as if we the customer were wrong is just b.s and I wouldn't ever want to be treated like that again, lost customer, and now spread the word.

I have been using SAS for many years now. They are definitely the most comfortable shoes I have…read moreever worn. Yes, I have tried other brands, but these shoes help my weak knees with additional cushions placed inside the shoes. Years ago, the shoes were not fashionable. Now, they are also fashionable so do not have problem getting them if that is the fashion statement I would like to make.

I've been shopping at this store for over 10 years. I get a new pair of boots about every 3 years…read more love the service and they have always honored the factory warrant.

Avoid this store! They don't care about actually honoring the factory warranty on boots, especially…read moreones not purchased at their store! I had bought my boots in Raleigh and they were falling apart! Raleigh store told me if I had any problems I could go to any store not this store it's private owned and don't honor but their warranty! If in Greensboro I recommend the drive to Winston Salem store! They are professional and honor warranty from other stores!

Went with a friend and she got checked out. The employees were VERY friendly and we were helped out…read moreimmediately after entering the store. You get a full service including a consult and a foot massage. The guy that helped us (Sean) was very patient and listened to understand how to fix the exact problem my friend was having. These people are not just your average shoe store assistants. The workers here are professional and definitely know what they are doing. I would definitely suggest visiting them (walk-in or make an appointment) if you need arch support. However, it is pricey, but in my opinion, it is worth the cost. But come prepared to spend some money.

I had a terrific experience at The Good Feet Store in Winston-Salem. The salesman, Sean, was…read morefriendly, personable, and knowledgeable. I'll be back