I placed an order in the very beginning of the week and the status never changed. I reached out asking if they needed FFL info. No answer and left a voice message, sent and email and a direct message. No response at all. I ordered somwthing else from a other site and it shipped that same day. I requested to cancel my order via DM, and left a vm. No response yet... waiting to dispute the charge. read more

DO NOT ORDER FROM FIREARM'S DEPOT. I ordered a pistol that they claimed to have 15 in stock- It has been two weeks and my order has still not even shipped. I have been calling customer service for two days straight, multiple times an hour, and I have not gotten through a single time. They will happily take your money and not send you anything. SCAM SCAM SCAM read more

Ordered ammo, two 40 rd AK mags and two 30 rd AK mags. Both 30 rd mags were absolutely mangled and the front lip is all deformed and won't even lock into my AK. I have sent two emails, left two voicemails and even tagged them in a facebook post and they will not respond to me and this issue. Long shot from "award winning customer service" read more

Firearms Depot - Defective magazine - Guns & Ammo Near Me - Newberry, Florida

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Dont order from them. They will sell you items they dont have and blame it on the shipping company and will take weeks to refund your money

I had a fantastic experience. Ordered on Thursday some 9mm and got it on Saturday!! Also I believe they are in my state. read more

These guys sell stuff they don't have, then take weeks to give your money back. I was told someone ordered the item I ordered (~$800 item) minutes before I did. But their website said they had one in stock when I purchased it and it immediately went to 0 as soon as I purchased it. It is a hard to find in stock item, so the reality is they probably don't even have it, but were trying to drop ship or flip something they aren't even in possession of... read more

Purchased a 44Magnum barrel & magazines kit for my Desert Eagle. Did some research on Firearms Depot first since I had never heard of them and it was a $600 purchase (The best price I could find) . I was reluctant but took a chance and they delivered !! Wanted to get my review out as soon as possible for others that might be reluctant. Item was exactly what I ordered and I received it quickly. They called me the day after I ordered to confirm shipping address which caught me off guard and felt a little sus but they are the real deal !!!! read more

Don't buy from here Andrew will lie to you then charge more and then say I told you when he didn't..!!!! For the return they want half what the gun is worth... had to call credit card company and clam a fraud.... read more

Save yourself a headache and don't buy anything from this place. You will pay for the item and the item will sit in awaiting fulfillment forever. They do not respond to emails or calls. Customer service is non existent. Fraudulent business. read more

Their website claims fast shipping. I placed an order for 3 boxes of ammo on 8/31. They processed it on 9/6. I got it today on 9/11. If this is their idea of "fast shipping", I have bridge to sell you. I emailed their customer service of my grievance. They took no responsibility, offered no excuse, ignored my reply. Cool. I will never do business with these guys again and I strongly urge you to do the same. What a joke. read more

Do not do buisness with Firearms Depot. Without my authorization, this company sold my information and email address to what the owner "Joe" described as a "3rd party advertisement" company. The issues began, when I started receiving 3 emails each day from this company. I logged in and unsubscribed, but the link that's in the email doesn't unsubscribe. I sent 3 seperate cease and desist emails to the 3 emails they had listed on thier website. After about recieving 80 emails in a 1 month span, and unsubscribing around 15 times, I called and spoke to the company owner. The owner was rude and disrespectful from the beginning. After explaining the situation to him, he repeatedly interrupted and advised just to unsubscribe. I explained to the owner 4 different times that the link did not work in which he replied, he wasn't a computer coder, and the advertising is done through 3rd parties. Joe took no responsibility for his company's actions, nor could he explain why my informatiom was given to the sales party without authorization. I requested the buisness address for formal legal paperwork in which the Owner refused to give me. This was later discovered through the state of Florida's LLc lookup. I told Joe that I didn't want any contact with him or his buisness, in which he continued to argue with his only resolution being to unsubscribe. Save yourself the trouble. Pending BBB/ATF/Florida Dept of Rev. read more

Took a week to process an order of two boxes of ammunition. Then they gave it to Fed Ex who lost it. They both used to be very efficient. I guess both are working through some issues now. read more

Pathetic for a gun store. Find anyone else to buy from. Would not recommend. Value is as good as service! Non existent! No value when dealing with bad service! read more

All I can say is this company is a fraud. They claimed that the part they sent works with Sig Sauer P365 XL. I received the part, and it didn't work; I have been trying to reach them by email and phone, but their email doesn't work, and their phone is busted as well. read more

Made is successful purchase of a pistol, but the packaging was poor and the case was severely damaged. Emailed them but basically said not our problem. Reading other reviews it sounds like if things go sideways with an order they don't make things right. read more

Firearms Depot - Guns & Ammo Near Me - Newberry, Florida

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created an order on their website only to be told the next day they made a pricing mistake and will not honor it. They refunded my credit card but takes mutiple days to get refund. Terrible customer service.....google their reviews this place is garbage and their customer service is world class terrible read more

Firearms Depot - Guns & Ammo Near Me - Newberry, Florida

Pore communication, lack of up dating there page, and so slow turnaround. Will never purchase from them again. read more

Bought a furearms, website showed 83 in stock. We have FFL send info. 9 days later we are informed via email they are returning our money due to out of stock via email. We call, they can't explain website inventory discrepancy. We try to see if they have 4 other guns we are willing to buy instead... None at any distributor. We decide to buy a version without the optic included and they send us a code for free shipping for our inconvenience. The code doesn't work, then they inform us they can't find our FFL cert. At that point we take the refund and move on to real professionals. Avoid like the plague, this place cares not about the customer. BTW now their website shows they have 25, but they have zero. read more

Firearms Depot - Guns & Ammo Near Me - Newberry, Florida

I found a Desert Eagle I was looking for on Gunbroker being sold by Firearms Depot. Price was below what others were selling this model for. Emailed to verify they had the gun in stock. They called me within 24 hrs to say "Yes, the gun is new and in stock". I placed my order. Order was processed and shipped within 48 hrs. Gun arrived at my FFL 3 days later. It was exactly as described. Communication was great and I am still amazed at their price. Placed another order with Firearms Depot a few weeks later on Gunbroker for 2 magazines for the Desert Eagle. Items shipped 2 days later and arrived via FedEx in 3 days. I see a lot of customers have had issues. Maybe they've addressed past issues? I will order from Firearms Depot again. read more

Bought pistol on GunBroker, very happy as described , very fast delivery! Excellent deal! read more

GUN magazines were defective and I wanted to return them. Their own written return policy states they will accept returns of defective items. Without penalty of 15 percent redtock fee and dhipping costs. Terrible company. DO NOT BUY FROM THEM read more

After reading some of the reviews I figured I'd throw in my experience. I did make a large ammo order and there was a missing item from the order. One email to customer service cleared up the issue. It was quick and easy. They had the best inventory of ammo compared to other sites I order from. Glad I gave them a try and I'll be ordering from them again. Hope that helps anyone if they're on the fence about whether they could/should order from them. read more

7/9 boxes of order still missing, and the "Customer Service Manager" is very unprofessional. Instead of, "oh my, we are so sorry, let's see what happened" his response was "you got an email, refer to it". I did, but no ammo. After 3 emails in a 10 days and no response, I finally called. Then the nightmare of dealing with Customer Service began. I am calling about part of my order. I know it says may be shipped separate, and I did get 2 of the 9 boxes, but I am still missing 7 boxes. "You must send an email!". I sent several emails with no answer, that's why I am calling. "No! You didn't email. I am looking at the inbox and there are no unread messages!" I asked his name and he told me it didn't matter, he was the CS MANAGER. So I sent another email while on the phone and got an answer from someone else stating, "it was sent. Here is the tracking number". Still waiting to speak with an owner and still missing ammo. I bought a rifle from them in June and it was smooth. I'll avoid from now on. read more

Ammo shipped super fast. .410 shotshells. Well packed and good quality Federal. You can buy direct from Federal, which I did not know.

I ordered ammo from them, found them through Ammoseek. The order process and delivery was quick and smooth. Unfortunately I only got half my order. I contacted them and they quickly and refunded me for the portion I did not receive. Based on other reviews I read since my order it seems a common issue that they have items listed in stock that they don't actually have. If they had another great deal on something I wanted I'd probably give them one more chance because of the good customer service I received. read more

Customer service is lacking and will not own up to the mistakes they made. Won't say anymore due to reasons they have started.

All I'm going to say is do your research if it sounds too good to be true more than likely it is

My ammo was stolen out of the box and an empty box was delivered. I asked them what to do. They said they would file a claim. In reality, they waited until I couldn't dispute the delivery then told me I'm SOL and won't issue a refund. They are absolute trash. Don't buy anything you can't afford to lose with them. read more

If I could give them zero stars I would! Placed an order for ammo and was shorted 20 boxes of 5.56. I attempted to contact them via phone mult times and was unsuccessful. I then tried leaving feedback on a email from them that requested my feedback on the order and still received no response from anyone at the company. Fast forward over a a year was finally able to contact sup via phone and was cut off and argued with regarding my concern at every juncture of the interaction. Value was horrible considering they shorted me on my order. Trash service, trash support, trash company! Will NEVER purchase from them again. read more

I ordered some ammo 5 boxes total and came with only 4 the support refund me when they still had it in stock , then he had the nerve to say that i was lyng just read the rest of the reviews it looks like the do the same scam over and over read more

My husband ordered a new pistol from them. When he went to pick it up it was missing the optic that was supposed to come with it. The FFL told him that should be easy enough to remedy and had already signed it over to him. But when we reached out to the customer service manager, they basically told him they would do nothing because he had taken the gun home. We wanted the extra accessory we had paid for, it wasn't about the gun. When we pushed the issue they started threatening to report my husband to the ATF and report his new gun as stolen if he put in a complaint with the credit card company. That is freaking illegal! read more

Customer service reps appear only to know how to say we can't. Search for another vendor, or you may be waiting longer than expected to receive your item. After placing my order online (since I was told phone orders are not accepted) and waiting several days for tracking information, I was told the item should ship within 12 to 24 hours. I offered to pay additional shipping costs for expedited shipping but was advised it couldn't be adjusted even though the status was still "Awaiting Fulfillment". Two days later no changes ... read more

I have spent lots of money with this company, but when I had a problem their answer was your out of luck. Was treated horrible on the phone. I will never do business again with Firearms Depot and if you want to deal with a company that doesn't back up what they sell and extremely rude employees, good luck. read more

I had two fraudulent charges on my credit card just a few days after placing an order with Firearmsdepot.com . I had not used the card anywhere else. read more

When I'm wrong, I'm willing to admit it, and I was wrong this time. The FFL that received the pistol, also received the other two items and didn't realize it until today. That's why they there were only 2 separate shipments, and I couldn't see the individual items sent to the FFL. Anyway the FFL called me today and said they had my items and they were really sorry that they somehow missed them, but at least they got them to me. So I do owe a big apology to firearms depot and correct my rating to a five star because they did ship everything quickly. read more

I should have looked at these reviews before I purchased 4000 rounds of 9mm. Ammo was repackaged from the original manufacturer's case boxes and placed into their shipping boxes as loose 50 round boxes. The ammo came with crushed boxes and one 50 round box short! They will not make it right. I've ordered ammo from so many companies in the past 25 years and never have had this experience. I would stick to companies with reviews that don't show this kind of behavior. read more

I ordered 4 boxes of .45 ACP, they subtracted the money from my checking account, and emailed a tracking number. The ammo arrived and it was 1 box of 9mm Makarov. When I called their customer service, I was told to send the ammo back and when I did, they would send out the 4 boxes. I protested and asked why I was being punished for their mistake and they needed to send my .45 acp immediately. They proceeded to send me a return label and said I would have a refund for the entire amount because they had NO MORE .45 ACP in their warehouse. I then went to their website, found the EXACT same ammo, and loaded 5 boxes in my cart. This transaction was successful. When I called and pointed their obvious falsehood to them, they got angry and basically called me a liar. Stay away from this company. Really bad customer service. read more

WARNING! Do not buy from this vendor!!! Feb 16 I placed an order for a case of 1000 rounds 9mm Magtech ammunition, a MagPull ar-15 magazine, and a Smith and Wesson shield plus mag. A couple days later I received a call from firearms depot. They stated my whole address didn't come through when I placed my order and asked that I verify my address. I confirmed the shipping and billing address and was told my order would be shipping shortly. The next day the one ar-15 magazine shipped. I received it a few days later still waiting for the other products to ship. Eventually I received an email from "customer support" with the tracking for the remain two packages. I waited a week to receive them only to find out it was returned to the sender because they didn't not update the address for these packages only the first one. I emailed them again asking if they could reship it to me in which they denied doing that without me paying 20$ extra for the shipping. I said no thank you and that I would like a refund. I received a email for the money for the ammo not the magazine. I contacted them via email again and they claim to not have received the magazine back and refuse to refund me for it although I have the tracking and proof of receipt that they in fact did. So I wouldn't have gotten my stuff even if I payed to reship it. They signed and received both packages back and I never came I possession of them. I now have had to go through the process of contacting my credit card company to get the remainder of the money. The "customer support manager" Joe was unhelpful and refused to take any responsibility for their mishap. Also do not bother trying to call them, they will not answer. They are a drop shipper and crap at it. You will most likely be waiting for your product, get the wrong thing, or never get it. read more

I ordered a holster thru gunbroker from them. Said many were in stock. Waited over a week for delivery. Was told not in stock. Yet took time to get my money back. I looked again to see if item still on site. Still advertising that it was in stock. Informed them that it is false advertising. They ignored my message and continued to offer an item not in-stock. Will not purchase from them. ​ read more

Had an awful experience with them that left me 278 dollars poorer with nothing to show for it. I placed two orders and received the wrong product in both orders because their online listing was incorrect. One of the packages that I received was not suitable to ship back because it was damaged so I compiled my orders into one box with both packing labels and invoices. On my packages return they refunded the package that was only 160 bucks and even though I sent them countless messages explaining the situation they would not budge on the second return. They stole 278 from me and were not kind about it either. read more