I'm so impressed with my new, beautiful countertops! The quality of work is outstanding, and the whole experience was smooth from start to finish. Anthony was amazing, professional, and he truly went above and beyond to make sure everything was perfect. I highly recommend Firenza Stone! Debbie Stella read more

Extremely high prices Bait and switch company. Required me to sign a document agreeing to pay $500 plus 50% of the cost of the material if I cancelled after the home template. But also won't provide a final price until after the template. They increased the price over $1000 after the template was done. I had two choices, walk away and owe half the cost of the job or pay the extra unaccounted for cost. Unfortunately, I moved forward with this company. After installation I noticed large scratches on the countertop. A crew came out (smelling like marijuana and leaving a lasting stench in my house) and spent two hours buffing the scratches out. Afterwards the top was even worse in the area they worked in. After originally leaving a 1 star review, the owner called me yelling at me about "chain of command" and why I left a review before calling him. Very immature ownership. The company has now been out to my house 5 times for this simple job and admitted to their faults. It is still noticeably faulted. My new cabinets have been damaged. Additionally the owner, Anthony, threatened me with a lawyer after giving me just over 5 hours to respond to a phone call and a text. This was from roughly 12pm-5pm when I (and most people) are working and I didn't even have the opportunity to respond to him. Very unprofessional company from the top down. Immediately turns to legal action rather than talking person to person and treating you like a customer. Our representative that we had the misfortune of being assigned to, Lia, was a complete joke. I've never met someone as incompetent at their job as she was. Chain of command is in effect here and it shows that every employee is as dishonorable as the owner. read more

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kitchen sink came loose from granite and Justin came out and did a great job fixing it in a timely manner.Also Justin was friendly, kind worked hard and got it fixed in a short time and then cleaned up after the job was done. I would highly recommend Justin and Firenza stone for any job they can do. thank you Andy the home owner read more

They do not stand by the products that they sell...meaning if you buy what is on their product floor and it looks completely different upon install by their 3rd party partner....Firenza will literally say, "sorry, there is nothing we can do." And obviously who they partner with for tile installation says the exact same thing. So I would go elsewhere for anything counter top or backsplash install wise. Ultimately the company that gets paid a lot of money are not at all advocates for the people paying for a professional service. Be sure to pick a company who wants you to be happy and advocates for your happiness...aka, not Firenza or any tile installation partner (dynamic floor design inc). I had them perform an install and they were decent. A close friend, polar opposite experience. I am less happy with my experience because a close friend experienced something so...disgusting quite frankly. Be a better company, aka just be better people. read more

I wish I would have read the reviews prior to purchasing from this company. Purchased a quartzite kitchen counter that was initially installed INCORRECTLY and damaged. It appeared as though it had cracked and was glued back together in various spots. The backsplash piece was installed upside down so that the etching lines did not match up. Looked absolutely horrible!! Contacted company immediately and they agreed the damage looked horrible and replaced the piece. So basically our kitchen countertops were installed in different phases - because of this I believe the installers failed to seal our island counter. Within the first month, water stain damages appeared all over the island area. Company did send someone out to try to fix but it actually made the finish worse. We now have ended up with one polished countertop and one DULL island counter that is full of STAINS. Company REFUSES to fix the problem so we will be contacting an attorney. We spent a lot of money for kitchen remodel that is now completely wasted. This has been the worst company as far as customer service. They DO NOT stand behind their work and I would NEVER recommend them - EVER!! read more

Hi, so I like honest reviews so here's some things that have happened. The hours of this place are 8am-6 pm on the day of our install. They showed up at 10. My dad was very late to work because of this. The first day of install, they asked for 300$ for "existing counter removal", when my dad told him "they didn't tell us that at the company", he went outside and "talked to someone" for 30 seconds, came back inside and said "okay thats fine". We called, and they said there is no demo price to be added. The first day of install, they cracked the main piece of our quartzite counter straight through and glued it back together. They told us the window sill was not properly measured during the 4 hour long measuring consultation, and that the stone was not cut correctly. They had to come back a week and a half later to do the window sill. The bar piece turned out to be 4 1/2 inches short with the cabinets sticking out, so they gave us another piece and we are still waiting for the new cut stone to come in. read more

I spent a lot of money on my new Quartzite countertop. When they came to install it the installer cut through my dishwasher line. With the type of dishwasher I had the cost of the specialty hose was half the price of a new dishwasher so I had to purchase a new dishwasher. After about a month we started noticing water rings and various stains on the counter top. They sent someone to polish it. The stains and marks kept coming back so they sent another person to look at it. He told us that the counter is not true quartzite and we would have to live with the stains. I went to the competition to get another counter for a bathroom and saw the same piece that is currently in my kitchen and the associate told me "oh you don't want that, that's Dolamite." I would not recommend this place. They are not honest and do not stand behind their product. read more

Beautiful granite, but poor customer service. Stone was delivered that did not fit. I returned it to be re-cut, picked it up only to find nothing had been done and had to return it to be re-cut. Then, I was emailed about needing to pay for installation services that were not provided. After emailing the designer about the error asking for it to be cleared up, I received a phone call about needing to pay the bill and then received a written bill. It required two follow up calls and needing to lose my tempter with the manager who essentially told me they trusted their installer and not me. Challenging him to check into it, he finally returned a call saying they had confused clients and offered to buy me dinner. I suggest that a first request from a customer to research a challenge about a bill should be diligently investigated before offending the customer. read more

I had a bad experience with this company. They provided me with a new kitchen and their contacted contractors did great workmanship. However, the management did not listen to me and cut part of the quartz countertop wrong. I made it very clear to several of the employees of my wishes for the custom countertop. They recut it on to cut it 2 feet too short. After that, I never heard from them again.....until I got a letter in the mail from a law firm telling me they are no longer doing business. Their office staff were very rude and not helpful when I went in to choose cabinets and tile. I would ask people if they could help me and was told "That is not my job". They also charged me thousands of dollars to "manage" the job....really? I feel very ripped off, not listened to, treated in a disrespectful way and did not finish the job to my satisfaction. Buyers......Beware!!!!! read more

Beautiful stone, tile, granite and Quartz - I mean GORGEOUS but very $$$$ from other quotes we got - and an extra fee on credit card purchases - who pays for tens of thousands of granite in cash? I mean not me? read more

What a cool place. I was looking to re-do my bathroom and decided to visit Firenze stone. What a pleasant surprise. I was pretty amazed by the selection. They had all kinds of the latest styles in tile and what I found to be most interesting was there very nice selection of fake marble. Some of the new porcelain marbles look exactly like the real thing which makes bathroom clean up very easy. That's exactly what I was looking for. The sales people were very helpful and answered all of my questions and even came out to my house to measure. Apparently they do more than just so tile, they also install and fabricate real marble. I love going into these kind of places just to see the different variations of stone. I think they're very neat. I also think compared to a lot of other tile places I have gone to that you do get a better level of customer service. A lot of other places sort of blow you off if you're not a decorator. I didn't get that feel from Fiorenza stone. Therefore I would absolutely recommend them. read more

Firenza Stone Review I visited Firenza showroom the week of July 15, 2012...the week following their Grand Opening. I was VERY impressed and even more impressed when Jon Fimiani came to my home to measure for new countertops. Jon said he and his brothers are the 4th generation of an Italian family of stone workers. After a couple weeks of having not heard from them with a quote for the job, I called Debbie at their store to make sure they had my correct email address. They did. She said I should have gotten the quote within 24 - 48 hours. She said she would make sure Jon got my message. Another week went by and I called their store and talked with Jon. He said they had computer problems but I would have the quote within 24 hours. It is November 2nd and I have not heard one word from them. I emailed John Lanigan, WMJI morning DJ who promotes Firenza and sent a copy to Firenza. I still got no response. I was complaining about Firenza Stone to the dental assistant at my dentist's office. She said she knew someone who could help me. She provided me with Jayme O'Brien's business card from O'Brien Cut Stone in Solon. I immediately got an appointment with Jayme, he came to my home to assess what I wanted and in less than 24 hours I had a written quote via email. I went to their showroom and completed my selections for quartz countertops, backsplash and sink. Orders were placed and dates set for installation. There was a tear out and install completed in less than two days and everything on budget. The backsplash I wanted was on display at Firenza Stone. I took a sample of quartz from O'Brien's with me to the Firenza Showroom. The cabinetmaker gentleman asked if I could use some help. I relayed to him everything I went through and he said that certainly should not have happened. He got my name, address and phone number. I still have never heard from them. O'Brien Cut Stone has been in business since 1925, founded by Jayme's grandfather. I could not be more pleased with the professionalism, courtesy and installation of everything in my kitchen. read more

Last January we had our kitchen re-done. We were happy with it so we decided to have our bathroom done. Had some problems with the man that was assigned to us,,such as cancelling at the last minute or only showing up for an hour. Needless to say it took about 2 weeks this is only a half bathroom so not very big. It was finally done so we went to Firenza stone to pay it off and they did not have the bill. We were told to come back in a couple hours so we did. Mike is the owner. His wife works with him. She was extremely rude! We paid the bill and I tried to forget about it. Well 2 weeks later the sink cracked. We called Mike and at first he was nice and we thought he would take care of it. 2 days went by and no call. My husband called Mike and he began screaming that I had dropped something in the sink which I did not. I said I', sorry we went with you and next thing I know he's screaming some more and said he's not replacing the sink. My husband finally got him to agree to getting us a new sink after my husband said we spent a lot of money with you Mike said "I don't care how much money you spent" so in other words we can go to hell. WE got the sink but had to pay our own plumber. The sink was in too tight that's why it cracked. We have never been treated so badly with a company before. I just hope nothing else goes wrong with this product. Katherine Kasunic read more