Used Acme recently for very nice wood stove for a contracted project. It was a great experience all…read morearound. From initial pricing to talking installation details/nuances, to the actual technicians who installed the unit, very easy and smooth process. Will hopefully work with them again.

Neil was awesome we came in to this place for some wood burning stove gaskets. He had a bunch of…read morerope gaskets for the stoves. Helped us out. Was very friendly and professional. We bought the 3 types of gaskets we needed. 2 rope gaskets for our window frame in our stove, (1 was for the vent area and 1 was for the glass that went inside of the frame) that was the 2 rope gaskets and then the 3rd one was for our Door hatch to the stove. So 3 total. I removed it from our stove to bring in the gaskets to match up what we needed. Neil said that definitely helped him figure out which ones we need. I'm glad I did cuz there was 3 different types needed for our stove. Thank you Neil. You are awesome.

Wanted to love this place. Everyone I met with was so helpful and so knowledgeable. Gave me all the…read moreinformation I needed, seemed to really want to help. Joey came out for a quote and said I would hear back that day. 3 days later I called/emailed, no response, 5 days later, was told quotes take 7-10 days... was a little upset but no worries, 12+ open weekdays out now (they're open on Saturdays but not even counting those) never got a quote. Don't feel like I should need to keep calling to give someone my business so went with someone else. Again super knowledgeable but not responsive after the fact.

We went to Bon Air Hearth, Porch & Patio to compare prices for a replacement open log fireplace…read morekit. Our system was old, and I wasn't sure that it was repairable. The salesman Terry showed us options for various open log kits and price ranges. When I described our system to him, he recommended that I call a repair person to see if it was repairable for about 1/5 the cost of a new system. Although we haven't determined it our old system is repairable or not, I want to point out that Terry was not at all the typical high-pressure salesman and suggested what could be a substantial savings. Just thought I'd share our positive experience.

We finally got our gas logs ordered waiting for them to come in . Overall they were nice and Kari…read moreis very knowledgeable . She was easy to deal with . Looking forward to having concrete logs and not dealing with any smell .

I made an appointment for March 31st at the beginning of March. I realize that the Coronavirus…read moremight effect their service, but I did expect a phone call if my appointment could not happen.But no phone call and their number's answering machine was so full, that I could not leave a message. This is not the first time this happen. I had an appointment one day after a snow fall and their truck broke down. Again no phone call. But I did connect with them to reschedule the appointment. Not very reliable. Looking for another fireplace company!

David is a wonderful guy. His charges were more than reasonable. I look forward to having him…read morestart my gas logs and cleaning next year. I have had my logs 10yr and had start up and cleaning 6 times by others. But none of them did the amount of work David performed. Clean log area, burners and adjust flames. Then did a gas leak test, and checked CO2 given off by logs. No one had ever performed those checks. He also cleaned chimney and will return to install caps on chimney. He is the BEST!

David responded to a problem I was having with a gas log insert system that nobody else could or…read morewould solve for me. He arrived as scheduled and rapidly solved the problem. Additionally, he gave the chimney a once over for any problems and found none. He spent a while discussing safety issues with us as well. His fee was surprisingly reasonable.

This man is a crook! He lies to get business. He came to evaluate our fireplace for repair, and…read moretold us that it was "broken" and needed to be "replaced." When the installer came to install the fireplace that we purchased from Rich at American Hearth Home, he turned the pilot knob and pushed the "start: button, and our fireplace started. The installer told us that "there is nothing wrong with your fireplace, and he is not going to give you your money back." We told him to return the fireplace kit, which was unboxed and unused, to American Hearth and Home. The installer stated that Rich told him, "to leave kit in our front yard." Subsequently, we called Rich, and he would not return our calls. WE ARE GOING TO COURT. HE IS UNETHICAL!! DON'T DO BUSINESS WITH HIM!!

I wish I would have read the reviews for this company, American Hearth & Home before I did business…read morewith the owner Richard Landrum. I don't usually write reviews, but this company/individual really needs to have some light shed on his business practices and behaviors. I hope, for your sake you take time to read this one. This guy was rude, condescending and nasty from the beginning. I was only doing business wit him due to the fact that my home builder recommended him. Needless to say, I put Richard's attitude and mouth behind me, because I needed to get some things accomplished. My first personal encounter with Richard was actually my wife's encounter. We are building a house right behind a trailer we are living in. I instructed my wife to send him to the new house when he gets here. He tried to barrel his way in to our trailer and my wife instructed him to go to the new house. Rudely, he barked at her in an aggravated loud tone of voice with "where is the new house at?" and rolled his eyes after she informed him. When he did make his way back to the new house I showed him where the fireplace would be. At that time he got loud and spoke to me in an aggravated voice. Again, I ignored this behavior, because I need to get some things accomplished. About money... I was originally quoted $3500 for a 1000 gallon propane tank. When it came down to purchasing said, tank the price jumped to $5k+. Of course Covid was to blame. I did not dispute this due to the fact that I need to get some things accomplished. My second encounter was today, and what a doozie it was. Like previously, I instructed my wife to send him to the new house, because that is where I was. He came to the back door this time and again tried to barrel his way in to our trailer after asking rudely, "Where's Nathan?" When my wife stopped him and told him to go to the new house, Richard rudely and loudly stated to my wife "I want him here". My wife graciously shut the door in his face. Good for her. I of course did not know this at the time. He did make his way to our new house under construction. We chatted for a bit (unusually cordial) and I showed him where we want to put the new propane tank. All good for now. When it was time to do paper work, I told him I will get my checkbook. He was adamant about wanting to get in our house. He stated he needs to sit down and have a table. I stated there is a table in the new house. He then stated he needs light to see. Really?!?! I politely told him I don't want you in my house. Then he rudely and loudly stated "I don't give a sh*t what it looks like". Now, with covid, our personal space, and many other reasons, I do not want this man in my house. I told him again, I do not want you in my house. Any person with any kind of common sense or couth would have let this go and respect what a customer wants, but he insisted, loudly, angrily and rudely, "Why don't you want me in your house?". At this point I was livid and responded, "Because I don't want you in my F'ing house". He then said goody bye and started to walk away. Really?!?! I asked him, "are you really going to do this?". He stated to me, "you're really showing your true colors now, aren't you?". Really?!?! That when I told him to get the F off my property. Low and behold, he proceeded to stick him middle finger up at me in the middle of my property for more that 10 seconds. He went to his vehicle, then came back a few seconds later and yelled at me, pointing to the new house, "get your fat ass in the house". Now as you might be able to construe, I lost it. I immediately got in his face, threatened bodily harm and told him to get F off my property. He then proceed to tell me I was a blue eyed bastard. He finally went away. Like other posters have commented, this guy is rude arrogant, and a downright a$$hole. I have put together this long review in hopes that others get the hint and do not deal with Richard or this company. Dick is a nickname for Richard and is certainly fitting with this character.

We had our wood stove and chimney inspected and cleaned out. The team was so professional and did a…read morefantastic job! They went above and beyond and did excellent work. So kind and helpful and knowledgeable! We're already scheduled for a cleaning next spring and would highly recommend B & D Chimney Services to anyone needing work done.

They're great! Very helpful, answered all my questions and even trained me on how to use my…read morechimney. Very friendly-I would definitely recommend them to anyone.

I could not be happier. I live on the west coast and wanted to get my mom firewood for the winter…read more Lisa was so nice and quickly arranged to have a 1/2 cord delivered and stacked at her house the day after we spoke. Upon arrival, they stacked the wood neatly on her deck. I had also specified that her fireplace could only hold smaller logs, and they ensured that all of the wood would be usable. Top notch service all of the way thru. Thank you!!

Southern exposure cut down a huge tree in our yard and ground the stump. They showed up on time and…read moredid an amazing job! They were very friendly and professional. We had 2 quotes and they gave us a very good price. I would highly recommend them! Wanda Gentry