I live in a turn of the century house in Richmond and Victorian Fireplace Shop (VFS) was the only…read morebusiness in town that offered a gas vented insert that would fit in my small coal burning fireplace. I bought it a couple months ago and have been using it constantly. While these beautiful vented gas inserts do not have a blower, they radiate a lot of heat and front room is warm! Other places didn't have anything suitable, so I was relieved when I found VFS and they had a lot of options for me. Beautiful and functional. Top notch service too!

I placed an order for replacement ceramic coals. I had to ask where my order was after 3 weeks. I…read morefinally received a ziploc bag with what looked like ceramic shards from an installation - not ceramic coals like what I paid for. After receiving zero communication from the shop, I am now disputing the charge with my credit card company. This is not a legitimate business.

Be aware that the initial consultation to provide an estimate may cost $150 or more. This fee was…read morenot communicated to me in advance, and only came to my attention after I began receiving calls from the accounting department requesting payment. I had assumed (incorrectly) that the initial inspection was complimentary. The technicians who visited my home were professional, knowledgeable, and spent approximately 30 minutes taking measurements and inspecting the chimney cap. However, they left only a handwritten sheet with basic dimensions and no clear documentation of costs or next steps. The invoice was sent two days later from an unfamiliar email address that did not identify the company or the technicians, which added to the confusion. Finally, the companies accounting department reached out, leaving multiple voicemails to address payment due. When I called to address the charge, I expressed my concerns about the lack of upfront communication. The accounting representative was polite and apologetic, and I do believe the company values customer service, however, there was a clear shortfall in transparency regarding pricing. Given the unexpected inspection fee, as well as the high estimates for additional work and concerns about communication, I have decided to pursue services with a company that places a stronger emphasis on clear and upfront pricing.

First class operation. I'm a contractor and worked with…read moreCougot's numerous times over the years. Staff is professional, top to bottom. Scheduling is easy, pricing is transparent, communication is outstanding. Field teams have great "bedside manner" and can clearly explain (to me or my clients/homeowners) a given situation, recommended repairs, etc. I wouldn't call anyone else for chimney inspection and/or repair needs.

We are so happy with the conversion of our gas fireplace to a Buck 81 wood burning stove insert!…read moreThe installation was within 3 hours. The owner and his son are professional, polite and friendly. They cleaned up the work site and windows on my stove to be immaculate. This model comes with a blower and it heats the house. My husband was hesitate to spend the money, but he is pleased at the lower electric bill and propane use of our furnace. This is an all in one business! No need to call an electrician or a plumber for my installation. My husband and I highly recommend the business Studley Stove and Hearth in Mechanicsville. It's worth the price!

They installed a gas fireplace 4 years ago. It worked great. Then, they came for a routine…read moreservice and cleaning. The next day it wouldn't light. Then they came to fix that, and the next day the fan was broken and so loud we couldn't run it. They said they'd get a new fan, that would take 4 weeks to get it. We said no thanks and moved on. ​

Great service! Communicative, helpful, and thorough. Will certainly continue to use them for…read moreanything fireplace

Nate worked efficiently and was very respectful of my home. I would definitely recommend him to…read moreanyone needing fireplace service!"

This is an excellent company that combines first class construction craftsmanship with astute…read moredesign capabilities. They are a small company but have been growing very quickly over the last several years. I know this because I first contacted them about some landscaping concepts three years ago. At the time I think the company was scarcely more than a father and son operation. I didn't follow through with that effort but recently called upon them for another different job. They have grown significantly, I am sure from word-of-mouth, and now have multiple logo-wrapped trucks. I've been gut-renovating, almost exclusively DIY, a 100+ year old house. The front porch was brick stairs but they were in bad shape and had uncomfortable tread and riser dimensions. The young man Abraham from Rosete Hardscapes had some excellent ideas about how to retain the existing base but enhance the design with additional concrete, brick, and limestone. As I said, I use very few contractors, preferring DIY, but this was a project I knew was beyond me. They did an absolutely fantastic job. Very skilled craftsman. They definitely don't work for free but the value is 100% there. I am very glad I went with these guys, they are top of the line.

Very rude response from their Administrative Assistant, when requesting a quote on a project. Very…read moreunprofessional response.

You cannot beat these guys. Professional, hard-working, fair price, quality, well-planned. If you…read morecan get these guys, I highly recommend.

From the owner: VHR is Richmond's most experienced and trusted hardscape restoration company. Our hardscape…read morecleaning and sealing services add value to your property and help to protect your investment for years to come.

Called for an inspection after we purchased our home, we knew the chimney needed some work. We…read moredidn't even have a cap on. I wish I could remember the names of the two men that inspected, they were great. Let us know everything we needed asap to stop more water erosion, and didn't pressure us to get any other work done immediately. Well, we bought the house to use the fireplace, so we got everything done, from crown to flu repair. Cameron came on time as scheduled, and not only got everything repaired, but it was finished faster than estimated. They even repointed our bricks as an extra. Cost was what we expected, so while we'd love the work for free, who wouldn't, this was worth it for a safe winter season. Will be calling them for annual cleans, and when we get around to putting in a wood stove.

Used this service for yearly cleaning of our wood burning fireplace. Dillon called before arrival…read moreand showed on time, early in the window which was nice. Both technicians wore booties upon entering the home. They thoroughly inspected and cleaned the flue and sent a drone up to inspect the cap. They explained exactly what they were doing and provided photos. The work done for the amount paid was better than some of the other quotes we received. Thank you Rooftop Chimney Sweeps!