Mike R. Wonderful…read moreservice and great staff. Blake was awesome. He wanted to buy my S2000, but settled for selling 4 new tires. Ha, ha! Thanks Blake.

Stopped by without an appointment and they squeezed me in - got me out the door within 30 minutes !…read moreVery prompt and professional! Use them multiple times throughout the year for oil changes and tire rotations!

I took my vehicle into car x 3 x . And now my car is jerking when driving issue is still not…read morefixed.reached out twice to monroe.with promises to call me back within 48 hrs.we are going on 2 weeks now with no response.i mean I guess I can call you back for the 3rd time.this is unacceptable and it needs to be resolved.in the mean time,I'll go ahead and make my every 2 week payment for a issue that has not been fixed or resolved

I did my break pad change this location and after that I heard sound like rustling metal sound, I…read moretold Derek the guy there is sound wired? he put some greasy things and said, gone by self but never after one year. I make an appointment again been there and he said again to change rotor both side cost &600 , and I ask after change no wired sound ? He said I'm not sure ????........?

Let me begin by saying I love my Infinity. But, I have no confidence that the local retail…read moredealership cares about anything other than their profits and squeezing money from their customers. that's why I have relied on Tuffy's, now Brakes Plus for my car maintenance. Whether Adam at the front desk or Jason a service technician, and others whose names I can't remember, I always get prompt service, explanations of issues and cost estimates in language I understand. If there are choices for addressing a problem, they always take the time to lay out options. and never have I had to bring back my car a second time. for sure, have I felt Brakes Plus Clive was trying to add service to increase their bottom line. Fair, knowledgeable, affirdable service.

I took my car to this place to get a new alternator put in. Immediately after picking it up, the…read morecar began driving abnormally. After about a mile I stopped at a stoplight, the vehicle started vibrating heavily when idling as well as making a deep grinding/moaning noise, and the steering wheel began vibrating as well. I immediately turned around and went back to the business. I explained exactly what was happening and was told that replacing an alternator would not cause those symptoms and rather than inspecting the vehicle or addressing my concerns, I was told to take it somewhere else. I then drove directly to Bob Brown Chevrolet, where I was informed that there was definitely something wrong with the vehicle, although they were unable to perform a full diagnosis until a later appointment. My vehicle was operating normally before the alternator replacement and developed severe vibration and grinding noises immediately afterward. am extremely disappointed with how my concerns were handled. When a customer returns within minutes of a repair reporting a serious issue, I would expect the shop to investigate rather than dismiss the complaint. I will update this review once I receive the dealership's diagnosis and repair findings. The Following is what AI told me when I put in my exact symptoms: "Your new alternator or its installation has a major issue. A loose mounting bolt, a misaligned or over-tightened serpentine belt, a bad pulley, or a defective new part is causing the severe vibration and grinding noise when you stop. Stop driving the car immediately to prevent damage or a breakdown. What to Check Right Now The Belt: The serpentine belt may be slipping, misaligned on the new pulley, or riding off-track. The Bolts: The mechanic might have left an alternator mounting bolt loose, causing the whole unit to shake against the engine block The Pulley: A defective or incorrect pulley on the new alternator can grind or bind up." Call the shop that installed the part right away. Tell them the car vibrates and grinds only after they replaced the alternator. Ask them to tow the car or fix it under their workmanship warranty. Do not drive it back if the grinding is severe" I will see them in court for the cost to fix their incompetent sloppy work and the stupidity not to know the systems of an alternator install issue and letting me drive the car to possibly cause damage to my car.

In prior years I've gone to Lexus service but their service been terrible. I'm so happy to find…read moreshade tree auto. The crazy thing is they are not even close to my home that's how much I would rather go here. They always provide me a car or shuttle so I don't have to wait. However the oil changes are so quick and the bathrooms are so nice I could probably just stay in the bathroom!!! They don't pressure me into any service but provide me with enough information to make a decision.

This is probably the only mechanic in the area I'll ever use again. They are HONEST. Great…read morecustomer service, thorough. Highly recommend.

I had a terrible experience with Drake Garage. I was referred by a community member who thought…read morethey were trustworthy, but they treated me very unfairly and completely ripped me off. I was told the work on my car would cost $500. I left the car with them, and it sat in their garage for a week with no updates. Then suddenly, they said I would have to pay $2,100. Two days later, they changed the price again to $2,700. The next day, they said they would give me a 10% "first-time discount" and finally charged me $2,500. All of this was for just fixing the AC. To make it worse, they broke my front bumper in the process. When I asked them to fix it, they didn't take responsibility--instead, they called the police on me. The owner was very rude and unprofessional. I strongly believe they took advantage of me because I am a refugee and not fluent in English. This place is dishonest and abusive. I regret ever trusting them and will make sure no one else from my community makes the same mistake.

I called for new tires for my Cadillac Xt5. They ordered the tires for next day service. I was able…read moreto pick my car up that evening. My bill was exactly as quoted. Great service!!

I have been taking my cars there for years. They are amazing and never try to upsell me on service…read more When something may need to be done they typically give me a warning and a time frame on which I need to repair. It's much appreciated when you have to budget for these kind of things.

Wonderful service! I highly recommend them for car related issues if you're in a bind!read more

Had the shop do a custom alignment for my truck. It ended up being close to the spec I wanted…read more(which I had already suspected) but they didn't charge me anything. Their shuttle was very helpful in getting me to and from my office. The lady who helped was very nice, and Joe, who also helped me, understood the custom alignment I was going for. When I picked up the truck from them, I noticed they even aired up my tires which were low before. Overall, I had a great experience with this shop, and the crew there are professional and courteous. Highly recommend them.

Cannot say enough how much I appreciate CB Grimes! They were so great to work with. My car is…read morerunning better than when I bought it, and they walked me through the process beginning to end. I never felt like I was in the dark about anything and they made sure to discuss everything with me before moving forward with repairs, and I knew exactly how much I'd be paying when I picked my car up.

Almost everyone is so welcoming accept for one employee, johnny. He is not so welcoming and i have…read moreheard him treat other employees like garbage!

Excellent Customer Service, Everything done efficiently and correctly…read more I am new to the area and blew a tire on Thursday, after a few calls around, I came to Heartland Tire & Auto Center. I was immediately greeted with a smile and a helpful "Hello". I had called and asked if they had time to help me out and when I walked in and handed them my keys right away, they started the job! I ended up having to have them replace all four tires due to my mileage and car situation. They talked all my options over with me and helped me figure everything out every step of the way. Very Impressed and will for sure continue to give them my business.