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Firestone Complete Auto Care

3.0 (6 reviews)
Open • 7:00 am - 6:00 pm

Services - Firestone Complete Auto Care

Tire Pressure Monitoring System repair

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1 year ago

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2 years ago

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7 years ago

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4 years ago

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Lee S.

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9 years ago

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Bridgestone S.

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9 years ago

Service and pricing are awesome! Shout out to Paul and the Davis boys, Brandon and Nathan for the excellent service.

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Bridgestone S.

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Ask the Community - Firestone Complete Auto Care

Newman's Automotive

Newman's Automotive

(5 reviews)

I was mislead by the counter guy that they would assist me with a issue but they did not. I needed…read moreto get my transmission fluid and filter replaced for my warranty, it was a mistake on my part I did not catch the due mileage in time and went over a bit. I do get my oil changed every 3000 miles when warranty requires 5000 because I do take care of my truck, too expensive not too. Well they said they would "misread" my mileage so it would keep my warranty valid. I dropped by on Monday to make sure my truck would be services on Friday as it was when they could schedule me in, they did not tell me they would accommodate my request then or at our first conversation either. Picked it up on Friday and the counter guy said he could not change the milage because it was wrong to do so. But lying to me that he would is quite acceptable in his mind apparently. The owner came over and started telling me about its a battle repeatedly until I told him we are not in a battle we have a disagreement that's all. He raised his voice and kept telling in about its a battle in business and I don't understand and kept ranting on and on. I told him it was ultimately my fault because I missed the milage but I would have gone somewhere else that would done my request. If I wasn't able to find another company I would have just done it myself because it would be out of warranty anyway and save myself $660 which was my bill, pretty excessive actually.

We brought in our 2006 Volvo S60 because it was making a metal on metal noise. We had previously…read moretaken it to Brown Motor Works in Columbia and they couldn't figure it out. They just said it was getting older and just makes noise. Newman's figured out what the noise was and fixed it. We also had them put on new Shocks, Struts and new headlight assemblies. Our car runs like its on rails again. Very professional and friendly. Didn't try to up sell me anything like most mechanics will do. When you've traveled in the military, it's hard to find a trustworthy local mechanic...problem solved. I will definitely be back!

Precision Tune Auto Care

Precision Tune Auto Care

(19 reviews)

Is precision tune the best service center in Sumter? Yes, yes they are... but why?…read moreIt's the people, the new, and the old who came back. With a hands on district manager and an old but freshly returned shop manager, theses folks are great. I can't even remember the last time a crew took so much time to make me feel safe and secure about their work, let alone explain in layman's terms all my constant questions. If you need it done right the first time... or need something fixed the other guys did, this is the best shop in sumter for all of the above.

I took my car here for a CVT transmission drain and fill because they were closer than the Subaru…read moredealership and I thought it would be more convenient. They quoted me $470 for the service, while the Subaru dealership charges $350 for the same job. I agreed to it because I expected faster service and better convenience. I had an 8 AM appointment and was told the service would take about an hour and a half. After hearing nothing for hours, I called around 1 PM and was told they were just starting on the car. I came back at 4:30 PM and it still wasn't finished. Finally, at 6 PM, right before closing, they called and said it was ready. Since they called at closing time, I wasn't able to pick the car up until the next day. To their credit, they did take $15 off the bill (military discount) and offered a free car wash, but that didn't make up for the lack of communication, the all-day delay, and the higher price compared to the dealership. What's disappointing is this shop used to be reasonably priced and known for fast service, but that clearly isn't the case anymore. I would not recommend this shop based on my experience. Save yourself the time and money and go to the dealership or find another shop.

Bilton Lincoln

Bilton Lincoln

(2 reviews)

On a brand new Nautilus I had about $10,000 damage on the underside of my car that was repaired at…read moreBilton Lincoln in Sumter, SC. The day it happened was the first day I was sick (real sick) with Covid. I wasn't the driver, my husband was. Bilton picked the car up and within a few hours the owner, Jamie Bilton called me personally to provide an initial assessment of the damage. The insurance company gave me and him some push back, but Mr. Bilton reassured me that they would take care of everything and advocated with the insurance company for an in-person assessor (ultimately 2 came out at 2 different stages of the repair), and when the the insurance company indicated the use of used parts he pushed to get and got new parts to restore my car. Throughout the duration of the repairs, I received weekly updates from Mr. Bilton. Upon completion, Mr. Bilton told me to bring the car if anything was off with the car. A few months later, prior to taking my first major road trip in the vehicle, I called Mr. Bilton to bring the car in to check it out. Upon arrival he was waiting for me, along with his tech, and there was a loaner waiting so that I could run my errands. Truly, I only have great things to say about the people and their service at Bilton Lincoln, because "stuff" happens, but it's how you're treated to lessen the "crap" that matters.

I am from out of town and am visiting for a week. The service department really helped me…read moretremendously with a recent issue with my car. They came and got my car while I was at the Oncologist with my mom and returned it with a diagnosis. They then worked hard to get my car repaired when a part was not delivered for another vehicle. They saved me the cost of a two week car rental until I could return to get my car. They really did a great job too. My car is running beautifully. Thanks to Kerri and Tim for assisting to get my car repaired.

Firestone Complete Auto Care - tires - Updated May 2026

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