Overcharged on labor. 200 for a thurmastat replacement on a van that they were already changing the…read moreradiator on. Ten min job, charged 1.5 hours labor. Was told that there was nothing they could,or would do about it. They will never get another penny from my household. Hope the business goes under. Can't stand a crook

From the owner: Formerly known as Sherrills automotive, Jason worked along side Sherrill for 13 years before taking…read moreover the reigns in 2019. Jason has logged over 2 decades and 50,000 hours of automotive repair and experience at this location. Specializing in automotive repair and diagnostics across all makes and models. Brake repair and maintenance, suspension, diagnostics, electrical problems, A/C repair, oil changes, Engine/Transmission repair and replacement, towing etc.

Made a 1230 appt and as soon as I got there, they had a bay open and pulled me right in. Nice…read morefolks. Very knowledgeable.

I was on my way home from NC to GA and broke down on I 20 in Lugoff at 330 in the morning. The man…read morewho towed me offered to take me to D and R or Firestone. I asked him where he took his vehicles and he said D and R. So that is where I went. I am very glad that is where I ended up. David got there about seven although they don't open until 8, I went in and told him my problem he said as soon as they opened they would look at my car and I was welcome to wait in the waiting room. At 8 they had several other vehicles there but took my car right in and told me what was wrong with it, gave me a very accurate estimate and began to fix my car. It only took them a couple hours to fix and I was on my way. While I was waiting, there were many people who came in to drop off their cars, I noticed that many of these people seemed to be repeat customers, for an oil change, tire rotation, just general maintenance not one person had any thing negative to say about this business, and I was able to talk to many of them while I was waiting. I found the men who worked there very knowledgeable and friendly. II found this business very upfront and honest. Given my situation that morning a less reputable company could have taken advantage of me. If I lived in the area I would use them for all my mechanical needs.

Avoid at all cost. It could cost you. They had our diesel truck for 2 years and $9,000 later still…read morehave a truck that you can not drive. Because of what the did not new problems.

I had an issue with my skid plate getting dislodged while on a long drive just outside of Camden…read moreand it started dragging. I called them and they worked with me to get it fixed quickly so I could get back on the road.

My family has used Randy's Tire and Lube for a multitude of car issues for over 19 years. Randy and…read morehis staff have always been kind, caring, and fast with repairs. However, my last oil change turned in to a nightmare. Within 4 hours of getting maintenance service including an oil change and fluid top-off, my car started making some strange noises, and hazard codes started lighting on the dashboard (engine and a turtle- I thought the turtle was cute but turns out that turtle is the mean, snapping kind. You do NOT want to see that on your dash! ) I called, recapped the story, and they immediately came with a wrecker to tow and inspect my car. Much appreciated. However, during the course of all this, I spoke to 3-4 different receptionists, having to retell the incident over and over. Anytime I asked to speak directly to Randy, "he is too busy to talk. If he comes in the office, I will tell him you want to speak with him. But he is always in the back working, so that isn't likely." I'm sorry. WHAT?? I wasn't argumentative, I am familiar with this business as my father was a mechanic, I know coincidence isn't always causation. So I continue to be baffled at the lack of any communication on his (or the mechanic that worked on my car) part. They requested taking it to Specialty Auto for further diagnostics. They sent a video to Specialty of the horrible sound it was making before the engine completely stopped running...and one of the receptionists explained to me the car was already making that awful noise BEFORE the oil change. Why lie? No it wasn't. Furthermore, if the car was making a concerning sound they noticed while doing routine maintenance, why didn't anyone say to me, "hey, your car sounds awful. We should do further diagnostics." They have done that in the past and we have graciously accepted the offer and moved forward when and if they found anything wrong. Lying and completely refusing to speak to a customer when the engine of their car isn't working anymore after JUST getting an oil change is NOT the type of repair service I like. Turns out, it was a drive belt. Nothing to do with the engine nor the oil change. Something they surely could have helped with. But they didn't. Don't know why. A company that avoids problems by ignoring customers and allows staff to lie about the service is not the company for me. Sadly, we won't be back to Randy's Tire and Lube.

If you want a $20 "military discount " on over $3,100 service. This is your place! We will not be…read morecoming back. That's a 0.006%. If we were told the truth prior to us dropping off our vehicle, we would have taken our hard earned money elsewhere. They made it seem like it was a 5%-10% discount when we spoke to them. Don't tell people you offer a military discount when in fact that is not true.

I cannot say enough wonderful things about Lugoff Nissan! I recently purchased a 2011 Nissan Versa…read morewith only 20,000 miles, and I came in with quite a few concerns because I wanted to make sure the car was in the best possible condition. From the moment I arrived, they went above and beyond for me. They were able to fit me into their schedule and performed a 31-point inspection, which gave me tremendous peace of mind. They took the time to thoroughly look over the vehicle and listen to every concern I had rather than making me feel rushed or like I was just another customer. They recommended some age-related maintenance, and we took care of several important items, including replacing a belt, servicing and cleaning the CVT transmission fluid, flushing the brake fluid and radiator/coolant system, and reprogramming my tire-pressure sensors so they would work properly. They also took the time to look at several other concerns I had and gave me helpful guidance without making me feel pressured. I was especially impressed by how professional, knowledgeable, thorough, and genuinely caring everyone was. They treated my car with care and treated me with respect. I drove over an hour to get there, and it was absolutely worth the trip! I am so grateful to the entire team at Lugoff Nissan for going the extra mile and giving me confidence in my car. I will definitely be returning for my future service needs. Thank you, Lugoff Nissan, for taking such great care of me and my Versa! You truly went above and beyond! Linda VC

The salesman Jon Miller was not pushy and did an excellence job of customer service. Also Kent the…read morefinance manager did an excellent job in going over the details of the contract, plus wanted to make sure if we went to any Nissan to get help or service on the road we were covered. Very enjoyable experience.

I cannot say enough wonderful things about James in the Parts Department at Lugoff Toyota. I had…read morebeen searching everywhere for a discontinued Toyota part, #75533-42041, and after countless searches and unsuccessful orders, I decided to call Lugoff Toyota. James did not have the part in stock, but instead of simply telling me it was unavailable and ending the call, he went above and beyond to help me. He told me not to waste my time calling Toyota dealerships all over the country one by one. He took the time to search Toyota's dealer inventory system to see if any dealership might still have this discontinued part sitting in stock. James found one for me at a Toyota dealership in Tampa, Florida, and he even took the extra step of finding their telephone number so I could call them directly. Because of James, I was able to locate what appears to be the last one I could find anywhere in the United States. I had spent so much time searching for this part and had reached the point where I honestly thought I would never find one. James made absolutely nothing from helping me. Lugoff Toyota didn't even get the sale. He simply chose to help a customer because he could, and that says so much about him and about the kind of service Lugoff Toyota provides. Thank you, James, for your patience, kindness, and willingness to go that extra mile for someone you didn't even know. You saved me countless hours of searching and helped me find a part I thought was impossible to find. Lugoff Toyota should be very proud to have someone like James representing their Parts Department. This is what outstanding customer service looks like! Thank you James, you make it happen for me!!! Rachelle Stewart

We visited Lugoff Toyota to review their inventory and identified a used Sequoia that we were…read moreprepared to purchase. We were assigned to Scott Cooper, the Internet Manager. We clearly communicated that we wanted to buy the vehicle. That message was ignored. Over several days, we sent multiple follow-up messages. We called repeatedly, sent emails, and sent text messages. When we requested to work with a different salesperson, we were told we could not because we were already assigned to someone. Our explanation that the assigned salesperson was completely unresponsive was disregarded. When we finally made contact, we asked basic, routine questions that any buyer would reasonably expect answers to (warranty information, Carfax availability, etc.). Those questions also went unanswered or were delayed with no explanation. After more than two weeks of attempting to buy a vehicle, we made zero progress. We then contacted another dealership with a similar vehicle. In a single phone call lasting less than 15 minutes, we received all the information we had been requesting for weeks at Lugoff Toyota, negotiated a fair price, and completed the purchase. We were cash buyers. No trade-in. No financing. No complications. The sale should have been simple. Instead, Lugoff Toyota's lack of communication, professionalism, and basic customer service made it impossible to do business with them. This was the most frustrating and unprofessional car dealership experience we have ever had. The salesperson failed to provide basic vehicle information and failed to return calls, emails, or texts in any reasonable timeframe -- if at all. Over two weeks of our time was completely wasted. We will not return to Lugoff Toyota and cannot recommend them. Potential customers should proceed with caution. Management should take this issue seriously, as this experience reflects poorly on the dealership as a whole.

They towed my car within 5 minutes of me returning home before I could get the placard from my…read moreplace. I was driving a rental car. I called the dispatch and he told me it would be $383 CASH to pick up the car. I called my apartment complex to let them know that my car was towed within 5 minutes of I parking. They in turn called this business. The owner got BIG mad and decided to call the car rental company and told me on the phone I could not retrieve the car. He was VERY nasty. I also contacted the car rental company to let them know what was going on. The rental car company called them and the fee had increased to $638 in a matter of minutes. Kingston added several fees because they are MAD I called the property where I live. I would never do business with a company that lacks a professional business demeanor and is outright nasty and retaliatory. They cannot be trusted and lack integrity. They will reap what they have sown.

During the month of June my car was towed by Kingston MotoWerks from Saint Andrew's Common…read moreApartment Complex (29210 zip code) for not having a parking pass around 9:30 p m. I was a guest doing a favor for a relative. My car was towed within a 30 minute time span. Dispatch for Kingston would not answer the phone upon numerous attempts. They even answered the phone and hung up the call twice. After a few more attempts dispatch finally answers the call with a rude demeanor. He didn't answer all of my questions because he decided to hang on me. I was not rude or belligerent at any point. I was just trying to understand the process because I had never been towed before. Fast forward to the next morning I find out that my car along with 2 other cars had been towed and that the apartment complex has Kingston MotoWerks come in at night a few times each week to tow cars. My issues comes with being told one price in order to get my car but being told something different once I arrived. I was told 300 dollars, but I was charged 340 dollars. Second issue that if you are going to be dispatch don't have an attitude with people that are calling attempting to get information about their vehicle. Dispatch is also the owner and from what I have been informed he is rude with everyone. I do not recommend this business and recommend the residents of Saint Andrew's Commons to be aware. The entire process and partnership between Saint Andrew's Commons and Kingston MotoWerks is very sketchy.

We purchased a used Jeep Wrangler from Carolina Chrysler Dodge Jeep RAM, and had an outstanding…read moreoverall experience. We live about 3 hours away and started the process online with Andre informing them of a jeep we were interested in. We finished negotiations with David, the sales manager, and drove up a couple of days later. The Jeep was in great condition and everything was as promised. Andre and David were extremely professional and the paperwork with Anna was simple and painless. Overall great buying experience that I would not hesitate for a second to repeat. Highly recommended.

Do not get your car serviced here!! No one is on the same page, it took 18 days to get a fuel pump…read morereplaced and the price was more than what was quoted to me. I have been get and oil change and tire rotation at this dealership for two years now and never had a problem until now. I called early November to make an appointment to get my fuel pump replaced, the person I spoke to quoted me hundreds of dollars below the actual price of the service and part when I booked the appointment (I didn't find out I was given the wrong quote until a week after dropping off the car). When I made the appointment I specifically requested that they didn't do a diagnostic because I've had that service done 3 times and other dealerships could not replicate. I showed up to drop my car off 11/11 and the part was not ordered for the service I scheduled the appointment for. I reiterated to JJ one of the service advisors that I did not want the car to be diagnosed. He insisting that this is a different dealership and was asking me to "trust him" saying that he would handle it. I left my car and called three times over a week JJ kept saying that the car is still being looked at and always said that he would call back and never did. I called the dealership asking for a service manager but he just stepped out and Chris, a different service advisor, asked if there was anything he can help with. Chris took over as my service advisor. He ordered the part and made sure that the service was completed before I went on vacation. He even gave me a "discounted price because I was quoted wrong." When I got to the dealership to pick up my car 11/29. The physical key to my car was missing from the fob. I told Chris that when I dropped off the car it had the key in it. He quickly said "no it didn't and if I wanted to buy a new key the parts department can help me." I walked outside and thought about how I knew I dropped my car off with the key and fob so I went back inside and asked for the service manager. The service manager had a new key cut for me right away. I left the store and got in my car and saw the key that I did drop off with my car in the cupholder. I went back inside and let Chris know that I did in fact drop off the key and fob with my car and to return the key they just cut. Chris said nothing to me until I was waiting for the manager to get off the phone. Chris said I could kept the key because it couldn't be recut. I will never bring my car back here. These employees will make sure you leave with a higher bill, everything about this place is very sketchy. Do waste your time here.

Wasted my time here. Google says they're open at 10 sign on the door says they're open at 10 call…read morethe phone number says they're open at 12 look on yelp says they're closed today. Which is it Gaineys??

Amazing service here! Quick and great price. Owner was super friendly and fixed all my car needs. I…read morewill definitely be back!!