Made a 1230 appt and as soon as I got there, they had a bay open and pulled me right in. Nice…read morefolks. Very knowledgeable.

I was on my way home from NC to GA and broke down on I 20 in Lugoff at 330 in the morning. The man…read morewho towed me offered to take me to D and R or Firestone. I asked him where he took his vehicles and he said D and R. So that is where I went. I am very glad that is where I ended up. David got there about seven although they don't open until 8, I went in and told him my problem he said as soon as they opened they would look at my car and I was welcome to wait in the waiting room. At 8 they had several other vehicles there but took my car right in and told me what was wrong with it, gave me a very accurate estimate and began to fix my car. It only took them a couple hours to fix and I was on my way. While I was waiting, there were many people who came in to drop off their cars, I noticed that many of these people seemed to be repeat customers, for an oil change, tire rotation, just general maintenance not one person had any thing negative to say about this business, and I was able to talk to many of them while I was waiting. I found the men who worked there very knowledgeable and friendly. II found this business very upfront and honest. Given my situation that morning a less reputable company could have taken advantage of me. If I lived in the area I would use them for all my mechanical needs.

Avoid at all cost. It could cost you. They had our diesel truck for 2 years and $9,000 later still…read morehave a truck that you can not drive. Because of what the did not new problems.

I had an issue with my skid plate getting dislodged while on a long drive just outside of Camden…read moreand it started dragging. I called them and they worked with me to get it fixed quickly so I could get back on the road.

These folks could have taken me to the cleaners…read more... I recently had my vehicle in for minor repairs at home in Virginia. We traveled for the holidays to visit family in Lugoff. I did not have an opportunity to do a shakedown between repairs and the trip. Around Fayetteville a chirping noise started coming from the engine compartment. Driving fine, gauges all look good. Over time the chirp turns into what sounds like bearing noise. Start thinking water pump. Traveling with my wife , a new rescue dog and all the rest (gifts etc). I decide I'm getting as close to family as possible before it quits. Truck continues to do fine despite this squeal. We make it to Lugoff late Christmas Eve. Truck running fine but that water pump has to be junk by now. Today talked with a very pleasant person at Randy's who said we could drop it off anytime. Truck is at Randy's a little before noon. Less than 90 minutes later I get a text the truck is ready and the bill is $40. Seems the tech that did the work at home did not route the new serpentine belt correctly. I called right away and spoke again with the same person. I was told the issue was as messaged and the bill was $40. I asked who did the work and if I could leave a tip for them. I was told Mr. Randy did the work himself. I insisted I be charged $100 and happily shared my billing details. They could have very easily told me I needed a new water pump as I suspected but instead did the right thing. A new and grateful customer. Thanks again.

does not stand behind their work, little does Randy know he just lost all my business, between my…read morepersonal cars and my own busines, I own 8 cars.

The salesman Jon Miller was not pushy and did an excellence job of customer service. Also Kent the…read morefinance manager did an excellent job in going over the details of the contract, plus wanted to make sure if we went to any Nissan to get help or service on the road we were covered. Very enjoyable experience.

We came in to look for a pre-owned hybrid suv. Renee Romaine greeted us, listened to our needs,…read moreand researched options. She took pains to really understand what we wanted and was patient with our many questions. In the end, we purchased a low-mileage Hyundai Tucson hybrid and have been quite pleased. Thanks, Renee!

I showed up for a service that we received a coupon for in the mail and was told they could not…read morehonor without the physical coupon... while waiting I looked up coupons on their company website and found them, when I asked the service guy why he didn't let me know they were available since I didn't bring the one they sent me I was told, "yes we can honor that" but you wouldn't volunteer to tell me that to help me out? Then the manager said he would honor the coupon I received in the mail after I was visibly upset, no thank you, took my car for service elsewhere, customer service is nonexistent anymore, its all about taking your money!

We visited Lugoff Toyota to review their inventory and identified a used Sequoia that we were…read moreprepared to purchase. We were assigned to Scott Cooper, the Internet Manager. We clearly communicated that we wanted to buy the vehicle. That message was ignored. Over several days, we sent multiple follow-up messages. We called repeatedly, sent emails, and sent text messages. When we requested to work with a different salesperson, we were told we could not because we were already assigned to someone. Our explanation that the assigned salesperson was completely unresponsive was disregarded. When we finally made contact, we asked basic, routine questions that any buyer would reasonably expect answers to (warranty information, Carfax availability, etc.). Those questions also went unanswered or were delayed with no explanation. After more than two weeks of attempting to buy a vehicle, we made zero progress. We then contacted another dealership with a similar vehicle. In a single phone call lasting less than 15 minutes, we received all the information we had been requesting for weeks at Lugoff Toyota, negotiated a fair price, and completed the purchase. We were cash buyers. No trade-in. No financing. No complications. The sale should have been simple. Instead, Lugoff Toyota's lack of communication, professionalism, and basic customer service made it impossible to do business with them. This was the most frustrating and unprofessional car dealership experience we have ever had. The salesperson failed to provide basic vehicle information and failed to return calls, emails, or texts in any reasonable timeframe -- if at all. Over two weeks of our time was completely wasted. We will not return to Lugoff Toyota and cannot recommend them. Potential customers should proceed with caution. Management should take this issue seriously, as this experience reflects poorly on the dealership as a whole.

They towed my car within 5 minutes of me returning home before I could get the placard from my…read moreplace. I was driving a rental car. I called the dispatch and he told me it would be $383 CASH to pick up the car. I called my apartment complex to let them know that my car was towed within 5 minutes of I parking. They in turn called this business. The owner got BIG mad and decided to call the car rental company and told me on the phone I could not retrieve the car. He was VERY nasty. I also contacted the car rental company to let them know what was going on. The rental car company called them and the fee had increased to $638 in a matter of minutes. Kingston added several fees because they are MAD I called the property where I live. I would never do business with a company that lacks a professional business demeanor and is outright nasty and retaliatory. They cannot be trusted and lack integrity. They will reap what they have sown.

During the month of June my car was towed by Kingston MotoWerks from Saint Andrew's Common…read moreApartment Complex (29210 zip code) for not having a parking pass around 9:30 p m. I was a guest doing a favor for a relative. My car was towed within a 30 minute time span. Dispatch for Kingston would not answer the phone upon numerous attempts. They even answered the phone and hung up the call twice. After a few more attempts dispatch finally answers the call with a rude demeanor. He didn't answer all of my questions because he decided to hang on me. I was not rude or belligerent at any point. I was just trying to understand the process because I had never been towed before. Fast forward to the next morning I find out that my car along with 2 other cars had been towed and that the apartment complex has Kingston MotoWerks come in at night a few times each week to tow cars. My issues comes with being told one price in order to get my car but being told something different once I arrived. I was told 300 dollars, but I was charged 340 dollars. Second issue that if you are going to be dispatch don't have an attitude with people that are calling attempting to get information about their vehicle. Dispatch is also the owner and from what I have been informed he is rude with everyone. I do not recommend this business and recommend the residents of Saint Andrew's Commons to be aware. The entire process and partnership between Saint Andrew's Commons and Kingston MotoWerks is very sketchy.