I was mislead by the counter guy that they would assist me with a issue but they did not. I needed to get my transmission fluid and filter replaced for my warranty, it was a mistake on my part I did not catch the due mileage in time and went over a bit. I do get my oil changed every 3000 miles when warranty requires 5000 because I do take care of my truck, too expensive not too. Well they said they would "misread" my mileage so it would keep my warranty valid. I dropped by on Monday to make sure my truck would be services on Friday as it was when they could schedule me in, they did not tell me they would accommodate my request then or at our first conversation either. Picked it up on Friday and the counter guy said he could not change the milage because it was wrong to do so. But lying to me that he would is quite acceptable in his mind apparently. The owner came over and started telling me about its a battle repeatedly until I told him we are not in a battle we have a disagreement that's all. He raised his voice and kept telling in about its a battle in business and I don't understand and kept ranting on and on. I told him it was ultimately my fault because I missed the milage but I would have gone somewhere else that would done my request. If I wasn't able to find another company I would have just done it myself because it would be out of warranty anyway and save myself $660 which was my bill, pretty excessive actually. read more

We brought in our 2006 Volvo S60 because it was making a metal on metal noise. We had previously taken it to Brown Motor Works in Columbia and they couldn't figure it out. They just said it was getting older and just makes noise. Newman's figured out what the noise was and fixed it. We also had them put on new Shocks, Struts and new headlight assemblies. Our car runs like its on rails again. Very professional and friendly. Didn't try to up sell me anything like most mechanics will do. When you've traveled in the military, it's hard to find a trustworthy local mechanic...problem solved. I will definitely be back! read more

All.of the staff there are extremely nice, respectful and willing to help find the issue of whats wrong with your vehicle. I've used them for years from oil changes to air conditioner issues. Never ever I've had any issues! read more

My opinion is this, this place is the best in Sumter they are reliable and gives you the best quality for your money, they treat you like family, you are not a customer to them because you are family to them I love this place the only place I will let work on my vehicles read more

Traveling through South Carolina we were towed in from the Interstate with electrical problems. Newman's initial take was that the alternator was bad and needed replacing, but instead found a broken wire connection and decided that was the problem. We stayed overnight in town, the wire was replaced and we left the next morning. 50 miles out same problem occurred, car died again and we were towed back to Newman's. This time they did determine the bad alternator as well as serpentine belt, parts were replaced. Another overnight in town. Two weeks and 400 miles later everything runs and sounds fine. Negative, and reason for 4 stars: it would have been nice to have all the work done right the first time saving us a long tow, a days delay and motel overnight. Positive: the crew was very helpful. Everyone, including the owner, stayed late to fix the problem. They also split the cost of the $250 tow which made the overall repair cost a little less painful. read more