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    Firestorm Disaster Services

    5.0 (1 review)
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    Services - Firestorm Disaster Services

    Damage restoration

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    6 years ago

    Loved their water damage clean up everything looks great. Very professional, we are well satisfied. Would recommend them to all.

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    The Restoration Team

    The Restoration Team

    (5 reviews)

    I hired this company for attic mold remediation and related repairs. The written agreement clearly…read morestated that half the payment was due upfront (which I paid), and the remainder was due upon completion. There was no clause or discussion requiring additional payment before the project was finished. The company completed only part of the work and then left the rest--specifically insulation and drywall--unfinished. This left my attic without insulation during the coldest part of winter. When I followed up to have the work completed, my calls went unanswered, despite being told they would return. One day, I came home from an appointment to find the workers packing up after completing only the mold remediation portion. They had the owner on speakerphone. At that point, the owner demanded additional payment before proceeding with the remaining work. This had never been discussed and was not reflected anywhere in the written agreement. I calmly pointed that out. The owner then proceeded to yell at me for an extended period of time over terms that simply did not exist in our contract. The interaction was aggressive, unprofessional, and completely out of line. During that conversation, I even tried to de-escalate and discussed possibly separating the remaining work due to his behavior. However, I made it clear that my preference was for the job to be completed properly and with care, as originally agreed. That never happened. After that interaction, the company stopped responding altogether. I ultimately had to hire someone else to finish the job. To be fair, the employees I interacted with in person were kind and professional. However, they also did not respond to my follow-up attempts, which I can only assume was direction from the owner. If you are considering this company, make sure every detail is explicitly documented and be aware that the project may not be completed as agreed. Additionally, the owner's conduct alone should give serious pause before entering into a contract.

    Five stars! When an ice dam flooded our first-floor kitchen, finished game room, basement, and even…read morethreatened our second-floor bedroom and bathroom--The Restoration Team stepped in! They expertly handled water mitigation, drying everything in place--no demolition needed! They saved all the floors, cabinets, and rooms. If you have water damage call them.

    Firestorm Disaster Services - damagerestoration - Updated June 2026

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