First American Carpet did a great job by helping me select a carpet and being extremely honest/helpful about the type of carpet and padding that I needed. The installers were super professional and did a fantastic job installing the carpet. I'd highly recommand First American Carpet & Floors for all your flooring needs. read more

Spectacular service. Incredible workmanship. Top quality flooring. We had beautiful hardwood flooring installed throughout our entire home from First American Carpet and Floors. From the design considerations by Sadik to the careful craftsmanship and attention to detail by Carlos and his team...we could not be happier with our new floors. read more

First American Carpet is our go to for carpet and hardwood. In 2018, we had a water leak that required us to have new hardwood installed and First American came highly recommended and did not disappoint! The salesperson (Goldie) was professional, honest, and the installers did a wonderful job! When it came time to replace carpet in home, we knew First American Carpet was the place to go. They are reasonable priced high quality products and provided us with great customer service. If you are in the market for flooring, I would highly recommend First American Carpet & Flooring! read more

Great selection. All flooring is super high quality that can't be matched from a big box store. It would be near impossible to not find a floor you like. The owner is not pushy nor does he apply high pressured sales tactics. I had entire second floor of my home carpeted - gorgeous product and excellent installation. Had laminate installed on entire main floor. Product is gorgeous - for the most part installation was ok. A dip in high traffic area of kitchen was pointed out during measurement phase AND to installers on their first day. The existing floor was still present - so we had no idea if subfloor was damaged. The installers worked over several days. They did not mention any action being needed for the "dip" which measure aprox 2 x 1 foot in diameter. I assumed it had been "easily fixed" and taken care of. Until I walked over it and felt how VERY spongy it is. Nothing was done to it. The floor was installed over the dip. I asked the owner if it is going to hold up. His answer "it should". I have since looked, and the manufacturers website states "Remove bumps or peaks in subfloor and fill depressions with floor leveling compound to ensure no more than 3/16" unevenness per 10 ft span". My dip is DEFINITELY greater than 3/16. It seems my floor was not laid according to manufacturer's directions. Why did they not follow the instructions from the manufacturer? So I am banking on "it should" and hoping no future issues. Baffled that it was mentioned TWICE and not addressed during install once existing floor was removed. I have to say, even though I love the look of the gorgeous floor, every SINGLE day when I walk and feel the big soft spot under my feet, it is disappointing and concerning. I was willing to pay the higher prices for a reputable business to have the peace of mind that my floor would be installed according to manufacturer's instructions. Also, when submitting my final payment, (I even wrote on the check memo) I mentioned we wanted to have some trim work addressed (see attached photos) where it looked "awkward" and even showed photos of the issue to the owner. When the installers came to fix it, they stated it "has to be that way"... although in a different area of my home - it was was done correctly and not like this awkward one. The installer said he would talk to the owner and have him contact us. That was December right before Christmas. I realize we have had the holidays and a snow storm...but it's been almost a month. No Call. Even if the installer never relayed the message, the owner was aware as I told him in person...and you would think would do a final follow-up call to see if all was ok. He has my contact number and certainly cashed the check right away. Also, I have since noticed that in four places, the boards were cut short and do not go under the baseboard OR under the quarter round. The manufacturer website states "slide the flooring at least ¼" underneath the door frame and wallbase. Also leave a CONCEALED 3/8 inch minimum expansion space under each". Well, these four are NOT concealed as you can see in the photo. Again, manufacturers directions were not followed. Not only do they miss the mark by not going under the wallboard, they don't even go under the quarter round! It has nothing to do with contraction or expansion...as we were without heat for two days during snow storm and my house got down to 41 degrees. In that extreme cold and with regular temperatures...no change in those 4 spots - the gaps are consistent. So overall....I loved the selections, I love the products, very happy with sales process, so far extremely pleased with the carpet install - just disappointed in the laminate install issues and lack of follow-up. I didn't even bother to call about the 4 gaps...because I already didn't receive a call back about the other trim issue. I guess I have to live with the gaps, but I am very concerned about the spongy area. Every time it is walked over, I hold my breath hoping it isn't going to break. I mean, the MANUFACTURER says this is not ok. So why do "the professionals" do it anyway??? How disappointing to have to enjoy my new floor that way. I paid about $18,000 for the entire two floors. I would hope at that price, after the final visit of installers to correct an issue, (that was NEVER corrected), a courtesy phone call would have been extended to do a final "are you satisfied?" My history of leaving reviews for business will reflect that I never complain or am negative in any way. But these issues are VERY DISAPPOINTING read more

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First American Carpet is my recommendation as a Realtor to my clients. They offer great products - mostly American made. They never try to sell my clients something they don't need or want. Very professional & great customer service! read more

So glad i chose first American carpet. We had a water damage right in the middle of COVID. They were able to bring samples out to my home since all businesses were shut down. I did not have to wait long for an installation date they also offered financing. I chose vinyl plank and it was the best decision i ever made. My home had new flooring and they were able to get it done in one day. I highly recommend. You won't be disappointed. read more

First American Carpet & Floors - Luxury Vinyl plank - Carpeting Near Me - Stafford, Virginia

We had First American come out to put laminate throughout our upstairs, with hard wood and carpet on the stairs themselves. The finished product looks amazing. There people were prompt, great to work with, and cleaned up after each day. If you were looking to redo your floors I highly recommend First American carpet and floors! read more

Goli made great suggestions on bathroom tile and carpet to go with my whole house interior paint. Went from the 20+ year old off white theme to modern gray and bright white trim. The bathroom tile and whole house carpet install was on time and went perfect. They moved and replaced all the furniture and cleaned up. Highly recommend First American Carpet and Rug. read more

From flooring selection to installation, the entire staff at First American were absolute professionals. The quality of product they offer is far superior to that found in typical "big box" stores in the Northern Virginia area. We could not be more pleased with our beautiful new floors. If you are considering new flooring, look no further than First American Carpet & Floors! read more

We just had our hardwood flooring installed on our entire first floor and it is stunning! First American Carpet & Floors is top notch! The customer service, quality and installation services are superb and the prices are the best in the area! Thank you for the beautiful flooring! I would highly recommend First American Carpet & Floors! We are looking forward to doing more business in the future! read more

We had our floors installed last fall and we're very very happy with the product, the installation and the employees. The floors, (laminate) looked beautiful. Then last week I had water problem and ruined a 6 square foot area of the floor. I was crying for 24 hours. I called G. At the store and sent her pics of the damage. Derrick came by and looked it over, and made it right! Very fast service by the team, and I'm not crying anymore! Thanks! read more

My Gorgeous/Beautiful floors were installed and completed the same day! Their workmanship is Professional and Excellent!! I consulted with the stores' Manager Goli Adib, Stafford, VA. I found her to be very professional, pleasant and helpful!! The sample I selected for my home is stunning. I am amazed of my floors looking as beautiful as seen in the showroom. I will definitely use this company for my future projects!!! I do/will strongly recommend this company to my Family and Friends!!! read more

Great customer service and great price. Installer were very skilled craftsmen. Would recommend the company to family and friends

They got my flooring in fast and did a great job. The service was great before the project, but they were a nightmare immediately afterwards. I paid over half the job upfront and they installed everything durning the weekend. Monday morning they called many times and left several messages asking for payment . This was all before I got home and got to my phone (at noon). I agreed to bring them payment the next day and gave a card number to guarantee it. I found her to be rude and out of line. The next day she called over and over and threatened my husband with a lean on the house if she didn't get payment right away. This threat came after we already agreed to bring the payment to her. I work with a builder and would have liked to use her on many other houses including my own. But I have never seen a contractor act so irrationally within 2 days of finishing a project. I would not use them again and now have to find a more socially appropriate person to deal with for my other homes. Her behavior was worse than that of a drug addict. She acted unprofessional, inappropriate and flat out strange. I would not recommend her to any of my clients. read more

First rate experience with First American Carpet. Was the first store we stopped at and the last. Derrick was great to work with. He listened to what we needed and was very knowledgeable about his products. He told us of sales and promotions with each type of carpet. His team was prompt, courteous, fast and did an excellent job from measuring the carpet to installing. We have a quality product with excellent customer service and expert installation. Thanks to Derrick and his team! read more