Great staff and they are local, so they are definitely can give you a personal touch. Started a…read morebusiness and opened accounts here. Kelly has been very helpful and it's nice that we are recognized when we walk in the bank. Good luck getting that type of service at a huge national type bank. I highly recommend this bank for any of your needs.

A great agency run by competent and professional people. Stewart Fields is one of the most…read morededicated and competent agents I have ever worked with. First Bank is becoming a major asset to the Southern Pines community.

I am very disappointed with the new website. I can no longer attain my information. When I call on…read morethe local phone, I was informed it would take me 19 minutes to talk with anyone. I have not been able to access my account in two weeks. If this does not change and improve, I will be finding a new bank to take care of my banking needs. I am disgusted with their website!!!

Came in to withdraw money the other day. There was a long line but it went by fast. I really did…read morenot enjoy my experience with the young man that helped me. He look at me skeptically and had an attitude the whole time. Overall he was snobby with me but he did get me what I needed. Maybe there can be work on customer service being more friendly and non judgmental.

Last Tuesday I went inside the Wells Fargo Branch on 15-501 to withdraw funds from checking…read moreaccount. The cashier was very professional and assisted me quickly. I inquired about my Time Account. She suggested that I schedule a call from one of their managers on Friday at 1PM. We confirmed my cell number and I left the bank. I thought that will be great. Friday came, 1PM came and went with no call from the Branch. At 4:15PM I called the branch and spoke to gentleman an explained my situation. No apology and no assistance to my question. He stated, I would need to talk to a Bank Manager. Welcome to Wells Fargo...............

Do not go to this bank if you value banking service. My residence is in Southern Pines, NC. About…read moretwo years ago, there were three branch banks in this location. Since, one was permanently closed. A second is accessible by appointment only -- except through drive-through. And there is ALWAYS something going on at the third bank which guarantees an unfavorable experience. The time prior to today that I visited that branch, it was "temporarily" closed because of employee shortage -- they said. Today, I'm not sure what it was. Once inside, I was told to leave -- no explanation, but they said they would help me at the drive-through window. I went there and waited on numerous cars ahead of me. When I got to the window, the lady said they could not help me -- sorry for the inconvenience. Wells Fargo takes it customers for granted. Period!

Wonderful response to my need for checks while on travel. To spare the sob story I showed on at…read more0915 on Monday the 29th and had my checks in hand on Tuesday the 30th at 1730.......Great work and thanks for the power assist

I like them. The service is great, professional, relaxing and proficient…read more I would recommend this bank to anyone that looking for great service. The staff is always ready to help. I'm very grateful for this kind of service and people. Thanks for all you do!

When I walked in I was surprised to see an open lobby, no Disneyland ropes forming a back-and-forth…read morepath. I was greeted by a pleasant woman who took my check reorder form (I couldn't get logged on to the website to do it myself) and started the reorder right away. I asked for a couple of check registers and she gave me 4 ! I was in and out in less than 2 minutes. Very happy with the service at this branch.

This bank used to be great. Now every time I go in there's new staff and it seems like a lot of…read morepeople standing around not doing anything.

Went to Bank of America this morning and they were shorthanded. The manager substitute was very…read moreunpleasant to deal with. She had a very snarky attitude and made it uncomfortable for us to sit at her desk and do business. It was very apparent that she wish we were not there.

This is the Best Bank Ever! I feel like it's my own PERSONAL…read moreBANK! They are so Friendly and Knowledgeable! They are so Helpful! They answered all My Needs! My Favorite is Ms Kim! Thank you for always being there for us! Annie and Ricky

So much for small local bank. Employees sure seem to enjoy their jobs because I've gone in 3…read moretimes, twice w/ a friend and once on my own. They are NEVER working. Always chit chatting, I guess "On a break" but seems pretty coincidental it's always that way when I'm there. It must be nice to get paid to work someone and actually so do little work... especially poor customer attention and not pleasant attitudes at all. It felt like we interrupted their private conversations to expect them to do Bank Work. Would not recommend to anyone and everyone who brings up banks I warn to stay away from this branch in particular.