When I walked in I was surprised to see an open lobby, no Disneyland ropes forming a back-and-forth…read morepath. I was greeted by a pleasant woman who took my check reorder form (I couldn't get logged on to the website to do it myself) and started the reorder right away. I asked for a couple of check registers and she gave me 4 ! I was in and out in less than 2 minutes. Very happy with the service at this branch.

This bank used to be great. Now every time I go in there's new staff and it seems like a lot of…read morepeople standing around not doing anything.

I love this Bank! The ladies are so Happy and Helpful!…read moreThey always remember my name! And they give treats to my puppy! (Even if she's NOT in the car!) Love Ms Brenda! Annie and Suzie

Go elsewhere. Opened an account at a different branch. They neglected to mention an $8 monthly fee,…read morethats $96 a year! When i brought it up to the manager she attempted to sell me on some package they offer. Naturally i declined and she acted like i inconvenienced her with my questions. I can say the tellers here are nice and will do the best they can for you.

Hard to obtain service. No one answers the phone when calling. No longer have free checking. Charge…read moreextra for online banking. I have been a customer with BBT since the 90s. Looking for another bank now.

Disappointed that they put a hold on a check that we deposited for five days, despite they fact…read morethat the check immediately cleared the bank that it was written on. Will be looking elsewhere . . .

I will never do business with first citizens bank again. Their staff poses zero morals or ethics…read more 100% of the focus is in profit. The days of them being a community bank are over. Absolutely the worst bank experience I have ever had. As a business owner, referred several clients to them, then they went in and undercut me and took some clients that I had referred for lending. And all my banking business is with them. I will be closing and moving every account I have there. I was a client for over 15 years, and they could care less. Easily referred a couple million dollars in mortgages and commercial loans to them, and never got anything in return but a slap in the face. Avoid them at all costs.

Last Tuesday I went inside the Wells Fargo Branch on 15-501 to withdraw funds from checking…read moreaccount. The cashier was very professional and assisted me quickly. I inquired about my Time Account. She suggested that I schedule a call from one of their managers on Friday at 1PM. We confirmed my cell number and I left the bank. I thought that will be great. Friday came, 1PM came and went with no call from the Branch. At 4:15PM I called the branch and spoke to gentleman an explained my situation. No apology and no assistance to my question. He stated, I would need to talk to a Bank Manager. Welcome to Wells Fargo...............

Do not go to this bank if you value banking service. My residence is in Southern Pines, NC. About…read moretwo years ago, there were three branch banks in this location. Since, one was permanently closed. A second is accessible by appointment only -- except through drive-through. And there is ALWAYS something going on at the third bank which guarantees an unfavorable experience. The time prior to today that I visited that branch, it was "temporarily" closed because of employee shortage -- they said. Today, I'm not sure what it was. Once inside, I was told to leave -- no explanation, but they said they would help me at the drive-through window. I went there and waited on numerous cars ahead of me. When I got to the window, the lady said they could not help me -- sorry for the inconvenience. Wells Fargo takes it customers for granted. Period!

I am very disappointed with the new website. I can no longer attain my information. When I call on…read morethe local phone, I was informed it would take me 19 minutes to talk with anyone. I have not been able to access my account in two weeks. If this does not change and improve, I will be finding a new bank to take care of my banking needs. I am disgusted with their website!!!

Came in to withdraw money the other day. There was a long line but it went by fast. I really did…read morenot enjoy my experience with the young man that helped me. He look at me skeptically and had an attitude the whole time. Overall he was snobby with me but he did get me what I needed. Maybe there can be work on customer service being more friendly and non judgmental.