Great bank and friendly staff. The building is a piece of…read moreart and I love the stained glass windows. I love the place. It's a part of Beverly Hills history. George Vreeland Hill

Bank America reversed a cashier's check deposit. The bank…read morestated " refer to maker". Maker of check the next day went to his same branch to find why the cashier's check had been reversed. The makers bank said the cashier's check was valid and did not understand why the deposit was reversed. A wire transfer was then issued from the same bank for the same amount. I was charged $15.00 for the wire transfer. I called Bank America. They turned the decision over to "AI" who then refused to reverse the $15.00. I Bank America again the they changed the reason for reversal to "bank" and again it was turned over to "AI" apparently and again my request to have the $15 fee credited back was declined. STAY AWAY FROM BANK AMERICA

Understaffed banks, like in most places. Not the employees fault for long lines. I blame the greedy…read morecorporations. Standing in line for 20+ minutes to deposit checks is common at this location, just depends what time of day you are going. And more often than not, you will get a complaint from someone in line asking them to open another window to get given the same response time and time again, "we don't have anyone." I will say inconsistent tellers when it comes to depositing checks. One week they want stamps on the back, other times an account number is sufficient, other times they just want the business name. I guess it all depends on the teller. Just wish it would be the same all across.

Deposited a check into an account on 7/9/25. I had written the account number on the check for the…read morecheck to be deposited into. The teller deposited the check into A RANDOM ACCOUNT - not the account clearly written on the check. After a few days finally realizing this deposit was not into the correct account, I returned to the branch to resolve the issue. After waiting for the check hold to clear, now returning to the branch - they are advising it will take 5 days for the funds to become available. This is a clear unacceptable resolution especially being this was all caused by Rosalva (Wells Fargo employee). Upon this unacceptable resolution and asking to resolve this sooner as this was not our mistake in any capacity - they keep advising just to leave and they will call me. This is an extremely patronizing and dismissive way of handling issues that were literally caused by their staff clerical errors. In summary, if visiting this branch - BE CAREFUL that they can and will deposit your checks into a RANDOM account that was not requested. Make sure to check your receipts upon leaving to verify the deposit was made to the proper account.

I was a customer of Banc of California for nearly a decade, although I closed my accounts about…read morethree years ago. Recently, I found myself in a difficult legal situation and urgently needed copies of bank statements dating back to 2021. I was absolutely blown away by the level of service I received at this branch, especially from Jonathan Hernandez. He went far above and beyond to help me recover statements from accounts that had been closed for years. I didn't even have complete account numbers, yet somehow he patiently pieced everything together and tracked down all the documents I desperately needed. What impressed me most was the time and care he gave me, even though I'm no longer a current customer. Jonathan personally answered the phone when I called the branch directly, spent significant time helping me over the phone, and continued assisting me when I came in person. The entire branch has a genuinely friendly and welcoming atmosphere. This is the kind of customer service that used to be common years ago but is incredibly rare today. Finding people who truly care and take the time to help is such a refreshing experience. Thank you again to Jonathan and the whole team for your outstanding service.

I dislike going to the bank because there's always a long wait or the staff doesn't have a sense of…read moreurgency but that's not the case here. I literally will sit through traffic and drive past others just to come here. Every time I come here everyone is always so nice and efficient, props to the management team for doing such a superb job maintaining consistency. They all seem to love what they do and the positive energy makes a difference. Thank you for making banking easy. Keep it up!

I have dealt with many relationship managers at East West Bank, including many from other US's…read morebanks, and Danielle Luo at this branch is the most diligent and responsible relationship manager I have ever met. If it were anyone else, they would have probably forgotten or just brushed me off and told me to solve the problem myself, but Danielle Luo has been actively helping me solve the problem. Note that she has been actively helping me solve the problem, and such relationship managers are truly rare! I am very grateful for her help, and she deserves such praise and commendation!

Seriously, what a bank. We have our business accounts here, and my relationship banker, Jila…read moreAhdoot, has been exceptional. I can't say enough about how fantastic my experience has been. This is truly a relationship driven bank, and Jila has consistently gone above and beyond to build and support our partnership. She is transparent, proactive, and always finds creative ways to help us. Banking has never been easier, and knowing that our growth is genuinely supported motivates us to push even further.

OMG! The best costumer service i have ever experienced in my life…read more It is a joy to go there and see the smiley faces. I have to mention, Chiyo Gutierrez. The BEST EVER ! And anew addition, Jonathon Frank. Thank you, i love you guys and i love this bank. Christiane Callil

Working with Frida Lohse at City National Bank has been nothing short of amazing. I am the CFO for…read morea local design company here in LA, and we've been banking with CNB for over a decade. It's been a great experience, and I can honestly say that they have the best customer service of any bank we've ever used. The entire CNB team is extremely knowledgeable and their services are unparalleled. They really listen to our needs and offer real solutions. We use City National for everything from mortgages, lines of credit, checking accounts, and money market accounts to international wires and currency exchange. CNB offers incredible perks that a typical franchise bank simply cannot offer. If you want a bank that makes you feel like you have a business partner, confidant, and special advisor all wrapped into one, then set up a meeting with Frida and the CNB team today!

Great service. The entire staff and management team goes above and beyond for their clients.read more

Such an awful bank, and sadly the location kept it in business rather than the one on Sunset. ATMs…read morenever functional here. Room to go into after hours never functional here. Simply the worst.

THEY HAVE QUARTERS!!…read more Ok this branch is tucked away at a little corner. To get there, find the coffee store La Colombe, then walk towards Panini Kabob to head to the outdoor/parking area of the mall. Then walk all the way straight, towards Avenue of the stars, past Macy's and you will see Chase tucked around the right hand corner.

The manager has an attitude problem and thinks her employees are beneath her. She will take it out…read moreon the customer if she feels the customer is asking questions from the employee that should be directed to her

I have been banking at BofA for 32 years. West Hollywood is my branch. I have had several…read moreencounters with Christian Maldonado, and I want to say he is always so helpful, pleasant, and knowledgeable. Kudos to Chris. A job well done, and I want his superiors to know and appreciate how wonderful an employee he is.

Always great service. Line can get long at times but they're always efficient and reliableread more

First customer service, they need to learn to smile. Let the customers our clients who are waiting…read moreon the line for more than 10 minutes that they'll be with us and willing to help us at this. Assure us that it's not gonna take longer also move a little faster, if there's some system issues immediately notify a supervisor so they can fasten the process.

Service I have my theory. When a client is at the window &…read morethat transaction is taking over 10 min., that Teller should direct/escort/have them escorted to a cubicle for further assistance,,,,,especially when the line has or is growing with customers. Either that or allow more Tellers to work or hire some new ones.

Worst branch ever. I went to deposit 2 checks. I was number…read more3 in line and i still was waiting more than 15mins. Only one person was helping customer. Very slow and not very helpful stuff.

The place did not have a working teller for me to issue cashiers check. I was told he is on a break…read moreand had to wait for him to take his time while paying customers wait for him. This is July 27 3:35pm, I have already been waiting for 10 minutes