Former employee - First Choice as a company is a blessing. They're so organized, passionate and inspiring. They care so much about their clients and employees, they have employee of the month and quarterly! They go out of their way to wish happy birthdays to administrators, clients and home care providers. First Choice definitely put my life on the right track of professionalism and customer service. Beautiful overall company, definitely recommend for employment or a loved one needing home care services. read more

Stay away from this place!!! The home health care person they sent to me was rude and spent her whole shift on the phone. If I asked her to help me with something she would roll her eyes and sigh heavily, then would go back to her phone! Half the time she wouldn't show up.....which was no big loss. Stay away, read more

I have been working for FCIHC for several months now. The hiring process was easy, after a very indepth application, assuring my qualifications and credentials were current and up to company standards. The office staff has been great, and communication with my supervisor via email is excellent. The trust given to me, allowing me a flex schedule, working a full 40 hrs per week, makes this my ideal agency so far. Competitive wages, PTO, and benefits once eligible, along with the supportive office staff, make this the ideal company to work for. If you are a reliable caregiver ready to work for a reliable agency, check out First Choice In Home Care today. Sincerely Gina G read more

As a retired caregiver I am appalled by the care that the caregivers give, which is absolutely nothing. In checking on my friend you can find them sitting in the chair on their phones. They absolutely do nothing. My friends house is immaculate but still needs a bit of up keep. She needs help with cooking, they do nothing. They take time for their lunch. They are constantly on the phone, talking with their kids, spouse etc. They do not help in any way. They go to store to pick up a few things, takes 4 hours, they bring back snacks, sit down and eat them leaving crumbs on floor and chair. They are useless and can only be considered a body. I would not recommend this company to anyone. You can find a body anywhere, but to find someone that will assist with the care of their clients, it will not happen. Aging and Disabilities need to be contacted to bring awareness of the kind of care that First Choice is giving, which is none. The only reason I rate First Choice with one star is because there is no star to be checked. read more

I was recently sent an aid from this business. I was disappointed but felt for the aid. I put up with substandard care because the person seemed so lost. Until one day when the front desk person refused to let me speak with my caseworker unless I first told her why. The words "Why do you need to talk to her?" And "what do you want?" Repeatedly left her mouth. My response of "it's personal" just wasn't enough to persuade her to forward the call. An argument ensued and I lost when she hung up without allowing me to speak to my caseworker. I asked for an apology but instead got lectured on my behavior. Due to the combination of being sent an aid who had yet to do ANY training and who acted like she needed her own aid most of the time combined with over zealous front desk worker and an idiot who had the gall to chastise me -I walked away. These people seem to have forgotten the sensitive nature of their work as well as who actually employs them -at least from the financial standpoint. Had plenty of good help over the years and am returning my business to a real company that is trained, polite and understanding. read more

They won't listen to their clients they don't do nurse delagated care. I would like to know why an agency would be open if they can't provide the most needed services. read more

My daughter has worked for this company for most of 2021 as an in-home health care provider. Throughout this year, she was repeatedly told that she needed to take their required classes, but whenever she asked about the classes, she was put off. Finally, in September, she was told that there would be online and in-person classes every weekend for 5 weekends in October and November. She was told she would be paid for her time attending these classes once she had completed them. Additionally, she spent money out of her own pocket to pay for gas to commute 80 miles round-trip on Saturdays and Sundays to attend these classes. This company has set paydays twice a month. Not only did they fail to pay my daughter in October and November for work she had already done, but they have now failed to pay her the $1200 she is due now that she has completed her classes. She was promised payment of that $1200 with today's pay (12/15/2021), but DID NOT RECEIVE ANY COMPENSATION FOR THESE CLASSES. First Choice is an unethical company that is short-changing their staff and putting them in financial distress. WHATEVER YOU DO, DO NOT WORK FOR THIS COMPANY. read more

The aid that comes to the house is fine. She doesn't do much of anything and likes to take a nap and play on her phone. The case managers are useless 9 work days the aid didn't show up and not 1 call from the agency to tell me the aid wouldn't be coming. I reamed them a new asshole when they FINIALLY called me back they assigned me a new manager after that and guess what they did it again. The aids kids have covid and my moms aifmd couldn't come to work last week and I didn't get as much a an email she wouldn't be there. I had an apot an hour away that day and could be at my moms and she went hungry on Tues and thur if it wasn't for the aid being so nice to my mom I drop them as my in_home healthcare. read more

First Choice In-Home Care - Mom waiting on help that never came. She went hungry that day. - Home Health Care Near Me - Tacoma, Washington

This place had my friend getting care here and the worker named Jakira was telling the client she was helping and saying she wasn't to have sex with him and other things because she seen how much money he had. He was first accused of doing it first by First Choice but he happened to thank god have it recorded. Otherwise he would have been not have his word taken. I heard the recordings and seen the messages she sent him it was disgusting. And the killer part was after he showed proof they sent him away to another agency and kept the employee. Not only in the recordings was she talking sexual to her client but she had told my friend other clients that she had before and after their medical conditions. I think the employee name is Jakira Walker and this is just insane. Do not go to this company for help unless you want to be at a place where they will have a worker try to have sex with you and tell your medical conditions to friends violating hippa laws. read more

I've worked for quite a few homecare agencies and honestly this is the most PROFESSIONAL one out there. Organized and everything is done through email quick and easy. Other agencies are quite a disaster and the communication is horrible but not this one. Once I become an RN I plan on staying with this agency working as a homecare Rn read more

If you want to just let your loved ones die, this is the place to let them manage their care. The worst staff/management possible. Had a client who passed away and they never told me. I found out when I got there that he had passed. Had another client who seemed to always have trouble talking to them because they'd always talk down to her. They never seem to be able to communicate or get people to clients. Which is not great customer service in my eyes. They claim they're flexible, and as a student I shouldn't have needed to apologize for wanting to get my education while I was working TWO jobs. Well because I didn't work so many days, they let me go. Without warning. I had asked to work with a client from one of their email blasts of all the shifts they needed coverage for. And that's when they said I was let go "awhile ago". How can I be let go if I didn't know it to begin with, and how are you going to tell me that not only AFTER I ask to take a shift, but I was still receiving emails. I had no prior email warning, or phone call to let me know I was approaching my allotted days. - which no one working for them even knows they have a time limit. Either way I am better off, and they're still trash 11/10 DON'T RECOMMEND . read more

stay away from this company. if you do decide to work here, do not take any clients underneath the supervision of ashley or julia c. white. they are fraudulent and childish. they will edit your timecards to make it seem liek you never clocked in for a shift. pay you for 8 hours instead of the 10 hour shifts you worked and then claim the clients care team doesnt like you after 7 months. they will claim you "no-called, no-showed" even though you have record of you calling out and having a doctors note. read more

I work with this company for almost two yrs now and have nothing but the best to say bout them. Their awesome. They do extensive fbi background checks on everyone that applies to work for their company. They literly check for every little thing no matter how big or small. Absolutely nothing goes unchecked. ONLY one person I had to fire. Also a lady named Karen games to do a in home check and do signatures. When she was asked how she got in the building she said someone let her in because she's a white female. She then proceed to say if she was black or Arabic she wouldn't have gotten into the building. I right away jumped down her throat by saying my friends are African American and Arabic and her comment was was racist and totally uncalled for and immediately called her supervisor. Idk if she is still with company or not. read more

This is the worst place that you could ever use for In-Home Care my uncle is 72 years old he's born with Cerebral Palsy and they cannot seem to ever find people to come out and help him there's only one person that works for them that is dependable and his name is Nick and he only comes out in the morning the rest of the people that they send out always seem to need help and that's when they actually do show up other than that they always make excuses and the people when you call make excuses why the night-time caregivers don't show up there are just the worst choice not the first choice I would never ever recommend this company read more

If I could do 0 stars, that's what it would be. TERRIBLE company to work for. They hire anyone and everyone, start you before doing background checks, FAIL to tell caregivers all disclosed information about clients. I had a client who had smoked in her home and first choice decided NOT to tell me or another fill in caregiver about that, and as two people with horrible asthma that is RIDICULOUS and information that needs to be TOLD AND MADE AWARE OF. Also fail to update addresses of clients so your left driving around, wasting YOUR gas, and looking like an idiot trying to find the clients house that's TWO streets down but first choice is to lazy to update information. I have had MULTIPLE clients tell me that first choice is a complete joke of a company and I could do so much better. Thank God I listened to them! Don't waste your time here. For $13-14 hr/ it's not worth the headache, bs, any of that. read more