I would like to thank Academy Mortgage for a great experience in re-financing our loan. I would…read moreespecially like to extend a special thank you to Michelle Camacho for putting up with all of my emails and texts throughout the process. She was very professional and I must say on top of every little detail. Thanks again Michelle! I highly recommend using Academy Mortgage! Robert Colombo Petaluma Ca

Use a different company…read more After this reply from Academy Mortgage, we contacted the office to reach out to the office manager. Cordially we were promised by the office manager, Andrea Butler that this matter and our concerns would be looked into. At this time emails were offered on our part to validate our concerns as proof of these issues, but the office manager declined them. When asked, it was disclosed that Ms. Hammond has 8 years experience and is not new to this profession. The office manager could not explain at the time why these errors were made by Ms. Hammond other than to add that the computer problems that arose during the time have been fixed. Yes, their computer system had many glitches and was down more than it was up during the time. Our matter addressed phone conversations and email communications between Tammy Hammomd and ourselves. The conversation ended with a promise to contact us again. Our initial review of Tammy Hammond was only acknowledged simply to appear that they care about their customers. It has been a month since contacting the Sonora office and longer than that after filling out the Academy Mortgage in house survey. It is obvious that Academy Mortgage as a company does not care about its customers and our concerns were unheard once the loan process was over. Their lack of response to our concerns shows that customer service is not top priority for Academy Mortgage and the Sonora office.

Great local broker in downtown Sonora who can take care of your home loan whether your purchasing a…read morenew home or doing a refinance. Can't beat his professionalism and honestly. Thanks Jim!

Alex represented me in the sale of a property that I flipped in Fresno. Alex is hard-working,…read moreprofessional, and very connected in the Fresno community. For my sale she went above and beyond. She was there every step of the way and helped me get a great price for my property. I would recommend Alex any day in any real estate transaction in that area.

Alejandra was always available, helpful, and informative throughout my home-buying process. As a…read morefirst time buyer, I had so many questions and concerns, but she took time to patiently and clearly explain the process. This made my time much easier and less stressful.

Best realtor in Tuolumne County! I'd recommend her to everyone. She goes above and beyond to help.read more

I can't say enough good things about Cheryl Balbuena. After my mother passed away without a will, I…read morewas suddenly responsible for navigating the probate process and selling her home--something I had absolutely no experience with. On top of that, I live about three hours away from the property, and the entire situation felt overwhelming. While searching for realtors in Tuolumne County, Cheryl was one of the first to reach out to me--and I'm so glad she did. It was going to take a few months to move my mother's partner out of the house before we could list it, and during that time Cheryl regularly checked in to offer support and assistance, even before we had a listing agreement. Once we were ready, Cheryl took full initiative and handled everything: she arranged for landscaping, scheduled a deep cleaning, and coordinated the removal of multiple truckloads of junk left behind in the home. I genuinely don't know how I would have managed all of that from a distance without her help. Not only did she manage all the logistics, but she also kept me informed every step of the way, which gave me incredible peace of mind. Her knowledge of the market, attention to detail, and willingness to take initiative made a difficult situation so much easier to navigate. If you're looking for a realtor who truly goes above and beyond, I highly recommend Cheryl Balbuena. She made a stressful, emotional process so much more manageable, and I'm incredibly grateful for her support.

Michelle A'dair is a great agent! I have now purchased two homes with her and sold one as well. She…read moregets to know you and helps you get the best place and best deal. She has become a real friend. She is straight forward, responsive, diligent, and helpful. She knows real estate, the market, and Tuolume county. She helped me find an excellent mortgage broker, top notch appraisers, contractors, move helpers and more. I cannot recommend her highly enough.

Michelle A'Dair found us a great property in Sonora. We are not planning to live there…read morepermanently till next Christmas. She went way beyond duty and found us renters. She was there to "light the fire" under subcontractors with our Home Warranty, to fix some things in our future home. She even told us about all the year round activities in the area. We can't say enough good things about Michelle A'Dair!

Thank you for the congratulations. Regarding the time you spent working with me to sign the loan,…read morethat is indeed part of your job. Since you charge for your services, it's expected that you dedicate time to your clients--especially if they are first-time buyers who may need more guidance. As for your comment about the process being normal and my stress being unnecessary, I must disagree. The stress was a direct result of your actions. You gave us the green light, stating the loan was ready on Friday, when in fact, it wasn't. You requested additional documents on Monday, which contradicts your earlier assurance. I have all the documents to prove this. Please refrain from twisting the situation; the documents speak louder than words.

Josh is very friendly and provides top notch customer service! The whole Universal team is very…read moreknowledgable and can take care of all real estate needs.

We made an offer to buy a home in Sonora and were referred to Fairway by our RE agent. Although the…read moreloan process was uneventful, there were numerous surprises at closing time. We were charged for approximately $6,000 for fees that were not applicable to our purchase. When we questioned the manager about the excess and unwarranted fees, we were given no clear reasons for being charged 6 months "pre-interest", undue property taxes, and homeowners insurance which we had already prepaid the entire years invoices prior to closing (and receipts supplied). We had over $10,000 in credits from the seller and the lender made sure none of that credit balance was applied to our loan. Additionally the appraiser they contacted to do the valuation made sure not to value the home correctly to enable Fairway to force mortgage insurance upon us as well. We provided all of this information to the title company prior to signing however the title company failed to comply with our demands and change the escrow fees they were instructed to charge us. All of the charges, fees, insurance, and prepaid interest we were charged boosted the profitability of the loan we were provided by Fairway to an exaggerated amount. After doing some further research, we have learned that these are regular business tactics with Fairway. If you are in the mortgage market and need a fair and honest lender, do not consider Fairway Independent Mortgage as they are neither fair nor honest with their clients despite any claims they make otherwise.