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    First Choice Shuttle

    2.6 (5 reviews)

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    2 years ago

    Uber is more friendlier and cheaper. Customer service isn't as good as it used to be years ago.

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    3 years ago

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    7 years ago

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    Groome Transportation

    Groome Transportation

    2.2(38 reviews)
    72.6 km

    We had a very disappointing experience with Groome Transportation today…read more My friend called to change her shuttle to an earlier time, and I was listening in to help since English is not her first language. The agent we spoke with was EXTREMELY rude and dismissive. When my friend asked about switching to a 4:30 PM shuttle, the agent responded in a snide tone that "we don't have a time at 4:30p," without offering any alternatives or trying to assist. The situation escalated to the point where I stepped in to address the agent's attitude, and she HUNG UP the phone on us. I called back to report the issue, but the experience was already very upsetting. The tone and treatment we received felt disrespectful, unprofessional, and quite frankly discriminatory especially toward someone who was simply trying to communicate clearly in a second language. No customer should be treated this way. We will see if her timing gets updated as no confirmation was given to her. Do better Groome!

    The shuttles 3/3 times now have not been on time. This last ride, the driver let two people on who…read morecut in front of everyone waiting to get on the shuttle and who were to be on later shuttles, get on before everyone else. The service just doesn't meet expectations compared to the other shuttle in town. This one does have more shuttle times throughout the day but that's the only perk.

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    Groome Transportation - Groome Transportation - Rochester, MN

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    Groome Transportation - Rochester, MN

    First Choice Shuttle - airport_shuttles - Updated June 2026

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