It's amazing from branch to branch how rude managers can be. The feeling that they run that branch…read morethey can talk down to you and feel that's ok.

Zero stars! No customer service for online banking services,…read moreless you want to wait, on hold for 30 minutes for their problems.

couldn't be happier with my experience. Brandon Potter helped me put through a wire transfer and…read moreresolved an issue with my on line banking without more than a minute of wait time. Very personal professional and hard working. Cannot recommend the bank/ branch more highly

We relocated to NC six months ago, my husband was hired at the local hospital, so he decided we…read moreshould bank locally to his employer. Big mistake. This branch held his payroll check every pay period for three months, and he is in a Management position, not that it should matter, which it didn't, nor that he's defended his country for twenty nine years! Or that he's dedicated his entire life in the Medical field as well. As we all know a move is difficult and financially straining, and our account went into negative balance every pay period, and I know I'm speaking for just about every household. They assured us that we would have overdraft and online banking, but of course the day of account opening, Michelle the BraNCH manager was experiencing long and exhaustive computer problems, so she said we could go and she would set it up when the system was up and running! Fast forward and lord and behold, we found out we don't have overdraft Protection! We recently have had nothing but issues with this peculiar branch, staff are very rude, and between my husband and I we have both been hung up on and we're threaten that our account would be closed if our overdraft doesn't improve, and I remind you that we thought we had it all along. Now yesterday my husbands VA deposit didn't show up and he was rudely treated by three different employees and whom they would just keep transferring his call from one another. He also spoke to Customer Service manager who said she would return his call and as of today we still have not heard back from any employee with explanation as to why his VA deposit was not showing up in the system. And also, this is happened several times throughout the six months of banking with this horrible bank. No one seems to know what they are doing, and they really don't care about customer service because as far as my husband and I are concerned they have been the worst we've ever dealt with and we have traveled all over the US and we've had accounts all over the US and never have we ever had to wait for payroll direct deposit to clear for a week. We are working and looking for a better financial institution that represents their customers and not themselves. Thank you for your time and reading my lengthy review.

My husband and I are vacationing at Atlantic Beach and I had bought some Halloween cards to send to…read moreour grandchildren. I wanted to include $5 in each one so they could buy their own treats since we wouldn't be seeing them in person. All I had were 20s and just wanted to exchange one for some 5s. The teller asked me for my account number and I explained I didn't live here, didn't have an account, just wanted change. She said they didn't exchange bills. I must have looked surprised standing there with my $20 bill but when she saw it was just a small amount she did give me change. Strange experience.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Atlantic Beach, NC branch or find us online.

While shopping around for a new hometown bank after re-locating back to North Carolina from…read moreChicago, we were graciously assisted by Sandy Johnson, who set up checking and savings accounts for us in less than an hour - then she helped us configure our online banking apps. Great customer service, friendly tellers, a beautiful building and easy access, in and out.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Swansboro, NC branch or find us online.

Great bank, and staff. We dropped in only to set up a simple savings account to establish a bank…read morein-state. We were not dropping a lot of money or buying complex services. Yet they treated us like an important customer from the moment we entered the bank. Let's face it most banks are the same, some allow politics into their operations but unless you're a news junkie most people don't know that stuff. Really the only opportunity a bank has to impress is its customer service. Many larger banks work to intimidate, over sized lobbies, wood, marble and tiles designed to invoke a church instead of a place of service. Often the staff is taught or the company culture develops to create an air of superiority, arrogance and smarminess. This and other reasons is why most retail brick and mortar banks are failing and why so many only bank online, in-office banking is often a terrible experience up there with a visit to the dentist. PNC is clearly trying hard to break that old mold, at least at the local branch level. As we walked in the door there was a host counter like you might find at a restaurant or many mobile phone services. She greeted us, asked our names which she wrote down and asked what services we needed. She set up the questions to get us in line for the banker we needed and walked us to the nearby chairs. Okay, my only gripe was the lobby area could use more chairs and more some planters or furniture to define the space. it felt a little conspicuous which most people don't like when doing their banking even if they have nothing too confidential, it just feels right to have some privacy. From there we were promptly invited into an office to meet with a banker and discuss our needs. Any US bank is now driven by over reaching and meddling federal government spying on Americans. SO even to open a simple savings account felt like we were signing up to be joining Homeland Security. Too many forms, disclosures to sign, documents letting you know you have no privacy or rights while banking that you're not supposed to read, just sign. Product a real ID, and other forms of ID and some history that has no relevance whatsoever other than to being nosy and butting into your personal lives that is unlikely to result in nearly no crime stopping because criminals don't operate this way. Oh well, it's like this at all banks now. Still, our banker flew threw it quickly while answering our questions and chatting us up with those questions banks teach staff to hide that they are profiling you but pretending to be interested in you. She did it well and I made her blush for calling it out but she was still professional and friendly. The decor in the bank was bright and sunny, not typical of most banks and not designed to intimidate or impress, just friendly professionalism. Ok, why did I bother to write a long review? because after the fact on three operate occasions in two weeks various staff called me to welcome us to the banks and see if I could answer any questions. They also sent the typical "how are we doing" survey that most of the time never result in any action. Only this time all three managers who called knew the results of the survey and my comment. And although there was nothing they could do to change my comment on a local level they tried to show empathy and understanding. When was the last time you can think of where the bank and all the staff really seemed to care that you had joined, acknowledged concerns and worked to answer them? Image if we had opened a variety of services, which now we just might do. I've been with our last bank for 30 years and they only reach out if they want to squeeze you for more money. Well done PNC!

Everyone who works here is always friendly and helpful…read more Walk in the door and you are always welcomed by at least one person, and someone always asks how they can help you. Always a pleasure to do my banking in person at this branch. Plenty of parking as well as a 4 lane drive through, some are just ATM's.

First Carolina does banking the RIGHT way! A true community bank that makes you feel welcomed from…read morethe second you walk in until you leave. From helping setup an account for my small business to assisting me with financing my first mortgage, I could not be more pleased with this branch. Big thanks to Donna Cameron who was instrumental in every step along the way. I am convinced there isn't a better bank in southeastern North Carolina!

When you talk to First Carolina bank, you talk to an actual human being in a branch - not somewhere…read moreout of the country. They offer several different checking account models to serve customers of all socioeconomic brackets. Also have top-tier rates on CD's and other investment programs.

Zero stars! No customer service for online banking issues,…read moreunless you want to be on-hold on phone foe 30+minutes No email or chat communication, and of course they have down sized.