I LOVE direct auto!!! my agent Sammie Torbit is great! The customer service is super understanding…read moreand willing to work with you. I was a new driver at the time I got my insurance and they were explaining how everything works for me. No call wait times, amazing customer service, friendly people, and GREAT pricing! They are willing to negotiate your options with you so you can get insurance a little more affordable:) THIS IS YOUR SIGN TO GO WITH DIRECT AUTO!!

They are RUDE! They are not welcoming at all! I will never do my taxes here again. Their un…read moreprofessional tone is more than enough to discourage anyone. I happily took my business elsewhere!

I got my taxes done here Feb 10. The lady was very kind and help me with any questions. She ensured…read morethe federal and state returns were done with accuracy. They were not busy when I went in and so I was helped right away. I will go there again, and I hope you use them as well!

If I could give no stars and get this post, I would have. I am completely disappointed and…read moreoffended with how this agency handled our business. My husband and I had been customers for decades with Allstate with one office or another. After living out of state for a few years, we transferred our business from the other state's Allstate office to this one a year ago after returning to NC. After only a year of our business, they raised our rates astronomically for our homeowner's and car insurance. So, we shopped elsewhere and decided to terminate our policy with Allstate. After learning that we were leaving, they attempted to work with us to get us to remain a customer. But, they couldn't offer anywhere near the rates we got elsewhere. Then, they proceeded to send us to their internal collections agency for a charge. When we called and asked them to explain what we still owed, they couldn't do so. Without a clear explanation, we tried working with them for well over a week to understand why we owed over $150 dollars. They finally stated that it was for one day of easy pay. We were shocked and asked them to explain why one day would cost so much money. They were never able to explain why we supposedly owed this money or this amount. We both have excellent credit and have never missed a payment on anything in our entire marriage (over 20 years). So, with them still insisting we owed this money despite the fact that they couldn't articulate the charges, we went ahead and paid the amount so we wouldn't be sent to a collection agency. Bottom line, this office is completely incompetent and they have made me never want to do business with Allstate ever again despite the decades we had with this company.

Kevin is a pleasure to work with. ALWAYS! He listens to understand what your needs are so he can…read morehelp you get what is needed & hat is best for you. I highly recommend Kevin & his family/team!

I too have insurance with Gabe Norris out of the Benson office and my experience has been the…read morecomplete opposite of my co-reviewer. My family and I were also affected by Hurricane Florence and though the process hasn't been the fastest in the world, that's at no fault of Gabe's. He's left no call unanswered and no stone unturned when it comes to returning calls and helping my family through this process. We greatly appreciate all he and everyone at Farm Bureau has done for us during this difficult time and are so thankful to have him in our corner and as our Farm Bureau agent!

I have insurance through Gabe Norris. I live in Wilmington NC. My family and I have been effected…read moreby hurricane Florence. We have extensive yard damage, water damage, and black mold growing. My husband, children, and I are still living in these conditions. I filed a claim on September 21, 2018. Was told I would hear back from them.. NOTHING. I called back September 26, 2018 I was told they would get right on it I would hear back. NOTHING. I called back October 2, 2018. I was told again they would get right on it. NOTHING. October 3, 2018 I called the Farm bureau hub in Raleigh, NC after looking into it they let me know that Gabe Norris's office never filed anything until October 2, 2018. It is now October 10, 2018 and I still have not heard anything. It has almost been a month. The insurance office/agency has never on their own called to check in or see if things are moving along. They have never tried to help or make this even a tiny bit easier for us. I have contacted the better business bureau. I am not sure if it will do any good but I felt it was necessary. I am not one to leave reviews, but take my word and do yourself and your family a favor and look some where else when looking for an insurance agent/agency!