I applied for an SBA loan to start a business. I was approved by Fidelity Bank NC. In the first…read moreyear of business my interest rate went from 4.5% to 11.25% which doubled my initial loan payment. I reached out to the SBA officer for the bank for help. There was no help offered. I even tried to utilize the property with a different business model and was turned down because the property would have to be rezoned. Within 2 years I defaulted on the loan. They auctioned off an $800,000.00 piece of property for $362,000.00 instead of putting it on the market to possibly get a much better price. My home(which was paid for) was also collateral. They foreclosed on my home and actually declined offers from my family members to purchase the home for a fair price. I have worked hard all my life and served my country in the US Army. So much for my American dream. I lost everything. Beware!!!! They have no empathy or desire to do what's right for their customers. Shameful way to do business.

I cannot say enough great things about the employees at this branch. I literally feel like I am…read morevisiting friends when I walk into the lobby, Meg, Hilda, Emilee and Donna ALWAYS great me by name and with a warm and pleasant smile. They are knowledgeable and so helpful. They go above and beyond each and every time even asking me about my family. I am also a member at a local credit union but the attention these great ladies show doesnt compare. You immediately see the warmth and hometown difference when using a smaller, local bank rather than some of the larger, name brand banks. Thank you all for your kindness and consistency and most of all your great customer service!!!